MediaMall Technologies, Inc.

The customer's information is gravely incorrect All product features that were available the day he purchased are still available to him His lifetime license is honored, and he is able to use any/all of the features that were there the day he purchased If he feels otherwise, he
should list what feature he used to have, but no longer has
Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You are a company that do not understand the needs of its customers and I will never buy anything from you againI am disappointed with the Revdex.com in this matter and MediaMall Technologies!!! You fail to realize that your product does not workThat is all that mattersIf I cannot get it to work, why would I want to keep itLike I have mentioned time and time againI tried to get it to work myself my doing what it said on your siteAfter that did not work, and I was not sick as I have conditions that are beyond my control, I contacted you!!!! I am a *** veteran, and I feel if you treat me or anyone else like this, it is a disgrace
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I asked "when will the TBS channel be fixed"What do they find so abusive about that "tone"? There are NO bad wordsNO abusive languageIt's a legitimate question to their ongoing service problemsI also asked the same question from a different *** account that was also ignoredI've also asked when the Hulu channel is going to be fixed but they claim it's working and won't even let me explain the problems I'm experiencing. I have not been able to record in months despite the fact that's the service I paid forThe suggested resolution to that problem did not work either so I continue to pay for services that do not work
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This refund was issued to the customer on 03/**/14:24:GMT, under ARN (Acquirer Reference Number) ***. Attached is a screen capture from our credit/debit card gateway system showing the transaction and refund history. It clearly shows the refund
was accepted by the bank. This information should be sufficient for his bank to track down the funds
Regards,
*** *** ***
MediaMall Technologies, Inc

The amount of the refund I am owed is $
my payment email is below
--------------------------------------------------------------------------------...⇄
*** *** Jan **to me Dear *** ***
Thank you for your order of PlayOn with HDYour account has been billed $The details of your purchase are shown below
PlayOn Lifetime: $
PlayOn HD for Lifetime: $
Total: $
User Name: ***
Password: ***
You can log into your account to manage your information at:
***
Getting started is easy!
- Download and install PlayOn* ***
To register your copy of PlayOn, open PlayOn Settings (Start / All Programs / PlayOn / PlayOn Settings) and enter the information above on the Registration tab
For device-specific instructions for PlayOn, check out the "setup instructions" on *** or in the PlayOn User Guide (accessible from PlayOn Settings in the General Settings tab)
- To enable HD for PlayOn, click on the General tab, make sure Maximum video quality is set to Auto or Max and check Enable HD Capability
- Enjoy!
Please save a copy of this email for future reference
Cheers,
The PlayOn Team

I sent a support email to playon on a Monday early afternoon and received an auto reply that stated "** *** *** ** *** *** *** * *** *** ** *** *** *** ** *** *** *** ***"Here it is Friday and still no response from them, even after repeated emailsApparently customer support is non-existent,

This customer purchased our software on 1/*/2014, and never contacted us until 2/*/ Our contact information is all over our
website
It can be found here:
***
And here:
***
There is also a "Support" button on the main tab of the software application, as well as contact information in the purchase confirmation email Or you can just reply to the purchase confirmation email.
Furthermore, if you just google "Contact PlayOn", the top two results are links to our contact/support information
In short, there were about a dozen different ways the customer could have found our contact information, but she never contacted us for well over a month after purchase
We stated clearly on our website we offer a Money Back Guarantee, which is quite generous Refunds are not offered after days
PlayOn Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

This customer already had her refund processed before she filed this complaint.  Below are the communication histories for the record.  I see no example of us "bombarding her with technical assistance emails".  I would ask her to provide some examples to support that claim so we can...

investigate.History below:.[redacted] [redacted] 
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An ARN is an industry-wide method for a bank to track a transaction.  It can only be generated/issued once a payment or refund is complete.
Bank of America can use the ARN to find the transaction.
We cannot help further if we get on a call because all we will do is provide them the ARN and tell them they need to track it down.
You need to escalate the issue at Bank of America to someone that understands what an ARN is and how to look them up in their system.
We have provided all the information we can, with legal proof that the refund was issued and the money has left our account.
That is all we can do.
Regards,
[redacted]

This customer has received a reply to each and every one of her support requests.  We (earlier) attached one of many such threads.  The customer's claims that her questions have gone unanswered are simply unfounded.If a customers AntiVirus software is blocking our product from functioning (known as a "false positive" in the antivirus world), that is something she would have to address with her AntiVirus software provider.  It is the AV software which decides what to block and what not to block. Lastly, this person shows a clear history of taking extreme stances with customer service from many companies, as can be seen here:  [redacted] I think that history speaks for itself, as does our A rating with the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 I have an email where I went on the site to reset tge the password the day after I purchased it. Then I tried several times myself to fix it. It was hard to find how to contact tgem. I eventually found out how to contact them from the site. Like I mentioned before there is not a telephone number of which people can call them. I feel also th that if a customer has proof to which they have been responding with a company and cannot get a product that was bought to work, that company should do all they can to resolve the issue. Like now, I have tried everything that this company has stated to get their software to work and the software still will not work. So my next suggestion would be for that company since they now have my contact number to your site to go ahead and call the customer personally says that customer cannot call them because there is no contact number for customer service representative to be reached from their site or logging on to play on through their little screen to contact them at a phone number. an .like I mentioned before every time I have contacted this company, I have to wait to get a response back from them or the next day. a I am too busy to sit at my computer and wait on an email response and this is the only form of communication that the company has.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

1)  Your original claim stated the following:
"the developer...now wants me to pay more money...to provide the same content that it was before."
I again ask you...what content did we provide before that you now claim we want to charge you more for?  It is a completely false statement.
2)  According to the Web Archive, on the date you purchased (July [redacted]2011), the PlayOn purchase page stated the following description for the lifetime/one-time purchase.  It clearly states that patches and bug fixes are included for the life of the product.  It says nothing about new products we sell in the future.  You are entitled to, and have been provided with these patches and bug fixes.  This does not include the PlayOn HD addon product.  The fact of the matter is that choosing the lifetime/one-time option just means you pay once (versus monthly or annualy) to access the product.  It speaks nothing of future products or features.
"Fixed one-time cost. No annual fees. Your license is valid for the life of the product.  While your license is valid, you will receive all patches and bug fixes for PlayOn Premium."

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I reject the response because I've paid for service that still does not work and my emails to the business are being ignored. I've repeatedly asked when the problems with Mcaffee and the Showtime channel will be resolved. I've gotten no response. I've also asked the same questions on social media and while other people's questions are answered, mine are ignored. They have my money and I want working service.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer has shown a pattern of abusive and insulting language and therefore has dropped in the queue to respond to.  Additionally, her diagnostic logs show that her PC CPU is maxed out at 100%, leaving little or no processing power for our product, PlayOn, to perform it's necessary...

functions.  As we indicated on previous responses to her previous complaints, her [redacted] feed/history speak quite well to her behavior and tone.  We don't support customers who use abusive and insulting language. As can be seen here:  [redacted]

This customer has shown a pattern of abusive and insulting language and therefore has dropped in the queue to respond to.  Additionally, her diagnostic logs show that her PC CPU is maxed out at 100%, leaving little or no processing power for our product, PlayOn, to perform it's necessary functions.  As we indicated on previous responses to her previous complaints, her [redacted] feed/history speak quite well to her behavior and tone.  We don't support customers who use abusive and insulting language. As can be seen here:  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
When I was sold the product I was sold a lifetime of the software and it's features. The site's advertising was grossly misleading at best and more likely a lie or omission of truths about how they operate. A search of the web these days finds that I am not the only one with this complaint about their shady 'lifetime' software purchase options. The software has been changed, tweaked and updated. Playon's site in 2011 said that making a one time purchase of $60 instead of paying installments of some kind would allow me to get these kinds of updates. Instead, I'm told I have to pay AGAIN for the software. This is not what I was sold despite the company repeating itself over and over again in the hopes that I will just take their bait and switch tactics without protest.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,This issue was already resolved and the customer was notified as such on 08/**, with the following response:"We've removed the payment information on our end."Regards,Jeff L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from (no name provided) still has not addressed all of my complaint. None of my questions on twitter were ever replied to (even though they claim they were) but worse is that they still have not answered my questions about why hulu and showtime still do not work properly. There are also MULTIPLE issues with several other channels and they still have my money! They claim they've answered all my emails and even attached ONE that they replied to but are deliberately ignoring the rest of my questions. I PAID for their service and I expect ALL of my questions answered within 48 hours. They may have an A rating with the Revdex.com but repeatedly ignoring my questions after happily accepting my money is NOT acceptable customer service. Not even providing their name to this complaint is also unacceptable! Why are they hiding behind my money?? The leadership of this business does not even bother to provide customer service either because apparently they also do not appreciate their customers.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our product works perfectly well for millions of users.  But everyone's PC, home network, and internet access are slightly different, and in some rare cases, the way they are setup may prevent our product from working.  That is precisely why we offer a 30 day money back guarantee.  So that anyone who has issues can get their money back, provided they contact us within 30 days and request a refund.