I am rejecting this response because: I never received a statement declaring I had a $balanceI did receive the phone calls, but I want it in writing that I owe nothingSince they stated they sent me a statement indicating I have no financial responsibility to the Ashtabula Clinic, I want to have that in my possession
Hello ***, RE: Revdex.com Complaint *** This is in response to a recent Revdex.com complaint we received regarding the work which was done for one of our clients. We are an outsourced medical billing company which is engagement to handle the medical billing for this
group. One of their patient’s contacted our company on 2/1/after receiving a patient statement indicating that she paid at the time of service with her credit card in the amount of $and she would receive a time of service discount and this was not being reported on the recent statement receivedThe patient was being charged the full amount of $The client’s office staff posts all money received in the office to the patients accounts at the time of service. There was not a payment posted by the office or an adjustment done for this account at the time of service therefore a patient statement was electronically generatedAfter speaking to the patient, my staff forwarded this patient complaint to the office by following the workflow process which was implemented by the client. A staff member on the client side noted in the account on 2/2/that the payment received was not posted yet and the balance will be written offThis did not happen within a timely manner. Therefore, the patient received another statement and called the billing company, MMG, againPatient was very frustrated that this was the second call about this same matter and it hadn’t been doneMMG staff member spoke to the patient on 3/1/MMG staff member informed the department manager and she contacted the client office directly to see when this payment was going to be postedAn email was sent to the client inquiring as to why a payment from 1/15/wasn’t still posted on 3/1/(see attached email)Her response was that they are behind in posting credit cards but she will look into itThis was corrected by the client and posted on 3/1/which was after MMG had to contact the client office to expedite their posting of the payment.The MMG staff member and the department manager both called the patient to let them know that their account has been corrected and a statement was sent to the patient to identify that the payment which was made at the client office was posted and their account has no balance MMG did not do anything wrong in this situation. We do apologize for the inconvenience which the patient had went throughWe would appreciate it very much if this complaint is removed from the Revdex.com files for our company name Medic Management Group, LLC.If you should need additional information, please contact me at any time.Thank you.***
I am rejecting this response because:
I never received a statement declaring I had a $0 balance. I did receive the phone calls, but I want it in writing that I owe nothing. Since they stated they sent me a statement indicating I have no financial responsibility to the Ashtabula Clinic, I want to have that in my possession.
I am rejecting this response because: I never received a statement declaring I had a $balanceI did receive the phone calls, but I want it in writing that I owe nothingSince they stated they sent me a statement indicating I have no financial responsibility to the Ashtabula Clinic, I want to have that in my possession
Hello ***, RE: Revdex.com Complaint *** This is in response to a recent Revdex.com complaint we received regarding the work which was done for one of our clients. We are an outsourced medical billing company which is engagement to handle the medical billing for this
group. One of their patient’s contacted our company on 2/1/after receiving a patient statement indicating that she paid at the time of service with her credit card in the amount of $and she would receive a time of service discount and this was not being reported on the recent statement receivedThe patient was being charged the full amount of $The client’s office staff posts all money received in the office to the patients accounts at the time of service. There was not a payment posted by the office or an adjustment done for this account at the time of service therefore a patient statement was electronically generatedAfter speaking to the patient, my staff forwarded this patient complaint to the office by following the workflow process which was implemented by the client. A staff member on the client side noted in the account on 2/2/that the payment received was not posted yet and the balance will be written offThis did not happen within a timely manner. Therefore, the patient received another statement and called the billing company, MMG, againPatient was very frustrated that this was the second call about this same matter and it hadn’t been doneMMG staff member spoke to the patient on 3/1/MMG staff member informed the department manager and she contacted the client office directly to see when this payment was going to be postedAn email was sent to the client inquiring as to why a payment from 1/15/wasn’t still posted on 3/1/(see attached email)Her response was that they are behind in posting credit cards but she will look into itThis was corrected by the client and posted on 3/1/which was after MMG had to contact the client office to expedite their posting of the payment.The MMG staff member and the department manager both called the patient to let them know that their account has been corrected and a statement was sent to the patient to identify that the payment which was made at the client office was posted and their account has no balance MMG did not do anything wrong in this situation. We do apologize for the inconvenience which the patient had went throughWe would appreciate it very much if this complaint is removed from the Revdex.com files for our company name Medic Management Group, LLC.If you should need additional information, please contact me at any time.Thank you.***
I am rejecting this response because:
I never received a statement declaring I had a $0 balance. I did receive the phone calls, but I want it in writing that I owe nothing. Since they stated they sent me a statement indicating I have no financial responsibility to the Ashtabula Clinic, I want to have that in my possession.
ATTACHMENTPatient Receipt dated 3/13/2018, showing zero balance.