Medical Advanced Pain Specialists

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is as long as they actually take the action they are saying they are taking I don't have a lot of trust on this

A complete audit and review was completedMAPS billing found that the patient changed insurance coverage times between October and February It appears the secondary insurance was not billed for several dates of service A corrected submission is being sent to this payer If an overpayment was found to be made an appropriate refund will be processed for the patient All bills are currently on hold until this resolves and the account will not go to collections We apologize for the confusion this may have caused Thank you for bringing this to our attention

After a thorough review and audit the patient is correct regarding the refundMAPS apologizes and will expedite the refund to himPlease accept our apologies for this matter

I am rejecting this response because:Until I see the check in my hands I am not sure that I will believe itHopefully it will be in my mailbox today

We apologized for the delay, the check was mailed October 18,

A complete audit and review was completed. MAPS billing found that the patient changed insurance coverage 3 times between October 2015 and February 2016.  It appears the secondary insurance was not billed for several dates of service.   A corrected submission is being sent to this...

payer.  If an overpayment was found to be made an appropriate refund will be processed for the patient.   All bills are currently on hold until this resolves and the account will not go to collections.  We apologize for the confusion this may have caused.  Thank you for bringing this to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is as long as they actually take the action they are saying they are taking.  I don't have a lot of trust on this.

After a thorough review and audit the patient is correct regarding the refund. MAPS apologizes and will expedite the refund to him. Please accept our apologies for this matter.