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Medical Arts Rexall Pharmacy

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Medical Arts Rexall Pharmacy Reviews (3)

RE: Complaint ID: [redacted] ( [redacted] ) To Whom It May Concern: The gentleman who made his complaint known to you contacted me after registering his complaint with the Revdex.comUpon further investigation it was found that we were not able to provide the service and product under Medicare rules because the party the item was for had provided a Los Angeles County address as his place of residence to Medicare The address provided was that of the brother who issued the complaint, not the actual address of the patient who lives in Orange County We have clarified the problem with the party who made the complaint and he is in the process of having his brother's address corrected with Medicare to the actual Orange Coun!)' address where he livesWhen that has been corrected, we will be able to proceed with the steps needed to obtain the power wheel chair that the patient needs Respectfully, [redacted]

RE: Complaint ID: [redacted] ([redacted])
To Whom It May Concern:
The gentleman who made his complaint known to you contacted me after registering his
complaint with the Revdex.com. Upon further investigation it was found that we were not able
to provide the service and...

product under Medicare rules because the party the item was
for had provided a Los Angeles County address as his place of residence to Medicare.
The address provided was that of the brother who issued the complaint, not the actual
address of the patient who lives in Orange County.
We have clarified the problem with the party who made the complaint and he is in the
process of having his brother's address corrected with Medicare to the actual Orange
Coun!)' address where he lives. When that has been corrected, we will be able to proceed
with the steps needed to obtain the power wheel chair that the patient needs.
Respectfully,
[redacted]

Review: Your employee [redacted] ###-###-#### is impossible to work with! We have had constant and ongoing dialog with [redacted] as to my brothers dire needs!! My brother [redacted] lifetime handicapped person living his entire life at [redacted] Calif [redacted] has worn out his power chair provided by the state and needs a new power chair!! Somehow the above individual [redacted] submitted my address [redacted] (I pay the bills only) to medicare! Which was promptly turned down as it was a La county address not Orange county address! You would think just a paper work error. Not with [redacted] he promptly destroyed all documentation including DOCTOR APPROVALS and all records of a request for a power wheelchair!! We have to start over after waiting months with the doctor appointments and qualifying because of his lack of competence??Please help my brother get his new chair now!![redacted]Orange CountyDesired Settlement: My brother needs a power chair months ago!!He qualified in the past and nothing has changed except the supplier!!!~!

Business

Response:

RE: Complaint ID: [redacted])

To Whom It May Concern:

The gentleman who made his complaint known to you contacted me after registering his

complaint with the Revdex.com. Upon further investigation it was found that we were not able

to provide the service and product under Medicare rules because the party the item was

for had provided a Los Angeles County address as his place of residence to Medicare.

The address provided was that of the brother who issued the complaint, not the actual

address of the patient who lives in Orange County.

We have clarified the problem with the party who made the complaint and he is in the

process of having his brother's address corrected with Medicare to the actual Orange

Coun!)' address where he lives. When that has been corrected, we will be able to proceed

with the steps needed to obtain the power wheel chair that the patient needs.

Respectfully,

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Description: Pharmacies

Address: 1120 W La Palma Ave, Anaheim, California, United States, 92801

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