Medical Care Reimbursement Specialists Inc.

We received your letter regarding a concern Submitted to Revdex.com by *** *** on Nov 26, 2016, with regard to medical bills received from our client *** *** *** ***Unfortunately, due to federal HIPAA privacy regulations, we are prohibited from providing any detailed information
without the individual's express Written consent for disclosureAs Mr*** is the one who initiated the Revdex.com complaint, we will respond to the information provided by him, with no further disclosures.Mr*** expressed concern that the amount billed to him by *** *** *** *** does not match the amount he states was identified as patient responsible in the Explanation of Benefits from his insurance carrier, ***This is very likely correct, as *** *** *** *** are not contracted to *** and, therefore, are not obligated to accept the discounted reimbursement agreed upon between *** and Contracted providersMr*** is responsible for any of the billed amount not paid by his insurance CarrierWe recognize that this can be confusing to patients and have Customer Service Representatives available by telephone to assist with explaining patient financial responsibility.Mr*** also expressed concern that the statement had a return address of ClevelandThis is the bank PO Box (also known as a lockbox) to which all remittances are directed, and is not the physical location of the medical practiceIt is Standard practice for medical groups to direct insurance and patient payments to a bank for processing, rather than to an office location