Medical Center of the Rockies

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

***:We were able to resolve this patient’s billing concern When she contacted our customer service billing center, the EOB that she faxed to us, was a duplicated claim which was denied by insurance as a duplicated claim Unfortunately, this was not researched and insurance should have been contacted for clarification.UCHealth contacted the patient’s insurance and they acknowledged their error and they confirmed that they would be reprocessing the claim and paying the claim in full.A refund check request was submitted and placed into the mail on February 20thI contacted and left the patient a voice message today to confirm if she has received the refund checkThis was resolved on February 14th.Please do not hesitate to contact me in the future I did leave you a voice message today.Thanks,Donna M***, MBAHospital Billing Escalation Specialist, Customer ServiceUniversity of Colorado Health [redacted] ***

Our Patient Representative has worked with this patient and provided him with the steps he needs to take with his insurance company and with [redacted] to resolve this matter All [redacted] at Medical Center of the Rockies are contracted from [redacted] [redacted] and any Physician this patient would have had to help him would have been from [redacted] The patient's disputed bill is not with Medical Center of the Rockies and all information and resources we can provide, have been provided

***:We were able to resolve this patient’s billing concern. When she contacted our customer service billing center, the EOB that she faxed to us, was a duplicated claim which was denied by insurance as a duplicated claim. Unfortunately, this was not researched and insurance should have
been contacted for clarification.UCHealth contacted the patient’s insurance and they acknowledged their error and they confirmed that they would be reprocessing the claim and paying the claim in full.A refund check request was submitted and placed into the mail on February 20th. I contacted and left the patient a voice message today to confirm if she has received the refund check. This was resolved on February 14th.Please do not hesitate to contact me in the future. I did leave you a voice message today.Thanks,Donna M***, MBAHospital Billing Escalation Specialist, Customer ServiceUniversity of Colorado Health*** * *** *** *** ***
*** ** ***
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business, the business contact me and said the statement was generated in error and there is no balance, so I find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, the business contact me and said the statement was generated in error and there is no balance, so I find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This company acts as if they have no leverage over who they subcontract to cover their ER services, when in fact they can require their subcontractors to get on the major insurance panels. The company is allowing their subcontractors to take advantage of people when they are most vulnerable (in the emergency rooms). It also appears that the company is now taking retribution against me for filing a complaint against them with the Revdex.com. I just received a billing statement from them for services that occurred well over two years ago (back in July of 2015). The statement was issued 9/18/- just days after the company was notified of my Revdex.com complaint. The statement lists the debt as being "30-days overdue," indicating that this is only the second statement sent to me regarding this bill. I have not yet had time to look into the legitimacy of the bill, but I do not believe that it is pure coincidence that this is happening. I did not think that a company could take retribution for contacting the Revdex.com - this makes a person think twice about trusting this process!!!!!!!!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Medical Center of the Rockies strictly adheres to patient privacy laws which prevent disclosure of patient health information or billing details to a 3rd party or a public website like the Revdex.comThe hospital addresses all complaints directly with patients, and we make every effort to reach reasonable resolutions when we receive a complaint or concern from a patient.? A billing representative will address this complaint directly with the patient regarding his concerns of a retaliation billing as this was not the reason for the statement that the patient received.? ? The complaint regarding the Emergency physician billing has been addressed and there is nothing further to provide

Our Patient Representative has worked with this patient and provided him with the steps he needs to take with his insurance company and with *** *** ** *** *** to resolve this matter.? All *** *** at Medical Center of the Rockies are contracted from ***
*** ** *** *** and? any Physician? this patient would have had to help him would have been from *** *** ** *** ***.? The patient's disputed bill is not with Medical Center of the Rockies and all information and resources we can provide, have been provided.? ?

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:  This company acts as if they have no leverage over who they subcontract to cover their ER services, when in fact they can require their subcontractors to get on the major insurance panels.  The company is allowing their subcontractors to take advantage of people when they are most vulnerable (in the emergency rooms). It also appears that the company is now taking retribution against me for filing a complaint against them with the Revdex.com.  I just received a billing statement from them for services that occurred well over two years ago (back in July of 2015). The statement was issued 9/18/17 - just days after the company was notified of my Revdex.com complaint.  The statement lists the debt as being "30-60 days overdue," indicating that this is only the second statement sent to me regarding this bill.  I have not yet had time to look into the legitimacy of the bill, but I do not believe that it is pure coincidence that this is happening.  I did not think that a company could take retribution for contacting the Revdex.com - this makes a person think twice about trusting this process!!!!!!!!
Regards,
[redacted]

Medical Center of the Rockies strictly adheres to patient privacy laws which prevent disclosure of patient health information or billing details to a 3rd party or a public website like the Revdex.com. The hospital addresses all complaints directly with patients, and we make every effort to reach reasonable resolutions when we receive a complaint or concern from a patient.  A billing representative will address this complaint directly with the patient regarding his concerns of a retaliation billing as this was not the reason for the statement that the patient received.   The complaint regarding the Emergency physician billing has been addressed and there is nothing further to provide.

[redacted]:We were able to resolve this patient’s billing concern.  When she contacted our customer service billing center, the EOB that she faxed to us, was a duplicated claim which was denied by insurance as a duplicated claim.  Unfortunately, this was not researched and insurance should have...

been contacted for clarification.UCHealth contacted the patient’s insurance and they acknowledged their error and they confirmed that they would be reprocessing the claim and paying the claim in full.A refund check request was submitted and placed into the mail on February 20th. I contacted and left the patient a voice message today to confirm if she has received the refund check. This was resolved on February 14th.Please do not hesitate to contact me in the future.  I did leave you a voice message today.Thanks,Donna M[redacted], MBAHospital Billing Escalation Specialist,  Customer ServiceUniversity of Colorado Health[redacted]
[redacted]
[redacted]
[redacted]

Our Patient Representative has worked with this patient and provided him with the steps he needs to take with his insurance company and with [redacted] to resolve this matter.  All [redacted] at Medical Center of the Rockies are contracted from [redacted]...

[redacted] and any Physician this patient would have had to help him would have been from [redacted]. The patient's disputed bill is not with Medical Center of the Rockies and all information and resources we can provide, have been provided.