Medical Center Radiologist, Inc.

Sept- Received automated phone message from Medical Center Radiologists saying this was final attempt to reach me about outstanding medical bill balances and to contact them since after a review they might submit my account to a collection agencyI had not heard from them beforeWhen I called them, they said that they send "text" messages and then wait to hear from customers, only sending a bill if requested to do so by the customer! I confirmed with my cell phone carrier that my text plan is inactivated as I had requested previously; so, my carrier said that text messages sent to me will not come throughAlso, my insurance company and this company were still processing my bills and insurance claims/explanation of benefits statements anyway! Medical Center Radiologists, Inc.(PO Bx 37, Indianapolis, IN 46206, Ph: 866-334-9717) has an unethical contact and billing approach initially that impressed me as confusing, ineffective, disrespectful, and unnecessarily and intentionally intimidating

Every month for the past four months I have received a bill from them for various amountsEvery month for the past four months I have paid in full exactly what I am billed forEven though I paid what I was billed I get no less than two automated phone calls every month threatening to turn me over to a collection agencyI'm done with the harassment!

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted], LLC provides medical...

billing management services on behalf of Medical Center Radiologist. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Medical Center Radiologist.
Our review of the patient's account has resulted in these findings:
·         The date(s) of service of 06/25/2014 and 07/30/2014 were filed to the patients insurance.
·         We have reached out to the patient five times by mail and once by phone.
·         The first contact we had with Ms. [redacted] was on 11/19/2014; she called to update her insurance and to set a payment plan for the 6/25/2014 date of service.
As a result of these findings, we have taken the following corrective actions:
·         Ms. [redacted]s insurance has processed the date of service of 07/30/2014 leaving a balance of $38.83.
·         The total account balance for Ms. [redacted] is $288.83
·         Ms. [redacted] can contact us anytime Monday-Friday from the hours of 8 a.m.-4 p.m. at 866-334­9717.
We apologize for the inconvenience this has caused Ms. [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at [redacted].com
[redacted]
Customer Service Representative [redacted]
11460 N. Meridian Street, Ste [redacted] Carmel, IN 46032<