Medical Diagnostic Laboratories

Complaint: ***
I am rejecting this response because: I just got off of the phone with the counsel for Medical Diagnostic Laboratories, and they have agreed to waive a portion due to the billing delay. Final amount agreed was $with the balance being considered
paid in full. No chargoff of credit is to be done, and no negative affect on my credit is to be made based on this agreement. Per the conversation a new invoice will be sent out, and it will be paid. Counsel for Medical Diagnostic Laboratories are to send written confirmation per our agreement, and will accept terms of settlement resolving this claim. Once these are completed I will close the case. They should be responding shortly with the resolution
Regards,
*** ***

see attached

Review: I am getting double billed for invoice [redacted] which was paid back in 2014. I have addressed my concerns with the business, and they are refusing to contact my insurance company, listen to me, and only want money. Given I have not received ANY coorispondance from this business since about August 2014, I was told by my insurance, my health care advocate with my business, and by the company back n 2014 this was taken care of. Now almost 9 months after the fact I am getting new statements. I have documentation showing this was double charged, I have evidence showing this was paid by insurance, and on top of that I maxed out the out of pocket expenses for 2014 for my insurance which would cover any additional charges. Given this is only one invoice and not two also acknowledges that this was also previously paid by me. Finally I am being charged and invoiced for services for my wife. The previous invoices were addressed to her, and now they are being addressed to me for her services. I have a feeling this may be why this is getting billed. I feel I am being fleeced for more money after I already paid.Desired Settlement: This bill needs to be cancelled or waived or whatever as it is not mine. Second I want written confirmation that this was taken care of, and finally acknowledgement from the business that this matter is closed.

Business

Response:

see attached

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I just got off of the phone with the counsel for Medical Diagnostic Laboratories, and they have agreed to waive a portion due to the billing delay. Final amount agreed was $150.00 with the balance being considered paid in full. No chargoff of credit is to be done, and no negative affect on my credit is to be made based on this agreement. Per the conversation a new invoice will be sent out, and it will be paid. Counsel for Medical Diagnostic Laboratories are to send written confirmation per our agreement, and will accept terms of settlement resolving this claim. Once these are completed I will close the case. They should be responding shortly with the resolution.

Regards,

Review: I have received only one letter from this company on 10/22/2013 stating that I send them a check for medical test that they ran on 11/14/2012. I have spent a full day attempting to contact them and no one has responded to my calls or the emails that I have sent in an attempt to contact them. I am trying to pay this bill if it really is one and not a scam. I have managed to get in contact with someone but she barley spoke English and she couldn't tell me how much I owed them and what doctor ordered the test. I don't want this to go against my credit so I have been making numerous attempts to get this resolved, but it all seems shady to me because the letter that I keep getting does not seem professional at all. It looks like it has been ran off of a copier. I have not given them any of my personal info or my new address for I do fear that they are a scam.Desired Settlement: For this issue to be resolved and settled so that I can put this behind me.

Business

Response:

I am writing on behalf of Medical Diagnostic Laboratories, LLC (“MDL”) to respond to the above-complaint and apologize for any inconvenience caused to one of our MDL customers. MDL takes every customer service complaint very seriously and always makes every effort to

matter. MDL performed clinical laboratory testing on behalf of the customer on November 14, 2012 and submitted a claim to the customer’s insurance company. The customer’s insurance company paid the customer directly. Once MDL learned the insurance company paid the customer, MDL sent a letter to the customer requesting reimbursement. According to the customer, her experience with MDL Customer Service was less than satisfactory either because her phone calls were not returned or the MDL Customer Service Representative was difficult to understand. The customer was seeking an explanation of the letter received from MDL because it did not itemize the services performed, Who ordered the services and how much the customer owed. Upon receipt of the above Complaint, a MDL Customer Service Representative contacted the customer and addressed all her questions and concerns.

- By way of background, the customers’s physician ordered clinical laboratory testing from MDL

on November 14, 2012. MDL performed the testing requested and provided the test results to the customer’s physician on November 17, 2012. The claim for the testing performed was submitted to the customer’s insurance company on November 19, 2012. On May 17, 2013, MDL was notified by the customer’s insurance company that a check in the amount of $520.00 for clinical laboratory testing performed was sent to the customer. By letter dated October 22, 2013, MDL wrote to the customer requesting reimbursement for the clinical laboratory testing performed. According to the customer, her calls to MDL Customer Service were not returned or the Customer Service Representative was not understandable and did not provide a

satisfactory response to her questions, which led the customer to make this complaint to the Revdex.com.

An MDL Customer Service Representative upon receipt of the Complaint from the Revdex.com contacted the customer by telephone on February 17, 2013, and explained to the customer that MDL performed the testing on her behalf and that the customer’s insurance company sent a check in the amount of $520.00 to the customer. The MDL Customer Service Representative further explained that the insurance company usually reimburses MDL directly, but in this case sent the check to the customer to reimburse MDL. The customer agreed that upon receipt of an invoice from MDL itemizing the services performed and the reimbursement amount due, she would send a cashier’s check in the amount of $520.00.

MDL has amicably resolved this Complaint and thank you in advance for your consideration. If you have any questions, please do not hesitate to contact me

Review: I went for my annual exam to a local practice. The lab work was sent to Medical Diagnostic lab. My insurance covers the lab work but my understanding was that they were in negotiations with Anthem and the billing was incorrect. I contacted them immediately when I received an invoice and was told by Ms. [redacted] that the charges were erroneous and would be corrected. I received a 0 balance statement invoice in April yet 6/23/14 another invoice was sent with another charge for the same dispute I already had. I have left several messages yet they don't correct the issue and do not return calls. Worst business I have ever had any dealings with.Desired Settlement: I want this to stop. I have wasted many hours trying to rectify the situation and I am tired of spinning my wheels.

Business

Response:

I am writing on behalf of Medical Diagnostic Laboratories, LLC (“MDL”) to respond to the above complaint and apologize for any inconvenience caused to one of our MDL customers. MDL takes every customer service complaint very seriously and always makes every effort to reach a quick and amicable resolution with the client, which was successfully done in this matter. On July 15, 2014, I called, but did not reach the customer, then followed up with an email to extend an apology for her inconvenience attempting repeatedly to resolve an erroneous invoice with MDL Customer Service. On July 17, 2014, a resolution was reached with the customer by extending an apology, providing assurance that there is no balance due on her account and that corrective action will be taken with MDL Customer Service for less than satisfactory service.

MDL upon receipt of the Complaint from the Revdex.com on or about July 14,

2014, immediately started an investigation. The investigation results determined the physician on behalf of the customer ordered clinical laboratory testing from MDL on February 18, 2014. MDL performed the testing requested and provided the test results to the customer’s physician. The claim for the testing performed was submitted to the customer’s insurance company on February 23, 2014. On or about April 1, 2014, the customer was billed $63.17, the amount applied to her deductible by her insurance company. Upon receipt of the invoice, the customer immediately called MDL and was told she is not responsible for the charges and was sent a statement reflecting a zero balance. On June 23, 2014, MDL in error sent the customer an invoice in the amount of $63.17. The customer called on July 1st and July 3rd very upset because she had a statement reflecting a zero balance and then received another invoice for $63.17.

According to my conversation with the customer on July 17, 2014, MDL Customer Service was not returning her repeated phone calls and when she did speak with a MDL Customer

Service Representative, an apology for her inconvenience was never extended, which led the customer to make this Complaint to the Revdex.com.

MDL Customer Service was notified that their job performance was not satisfactory pertaining

to this customer and corrective measures were immediately taken.

MDL has amicably resolved this Complaint and thanks you in advance for your consideration. If you have any questions, please do not hesitate to contact me at

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: After they did not file with my insurance after a visit I tried to call when I received the bill. No one ever answers. I called multiple times in one week and left numerous messages with my phone number and asked to be called back. I've visited the website to update my insurance information that way but they require information that doesn't apply to me, so I again called numerous times. I called my insurance and they called numerous times and even left my insurance information and name on the answering machine. I received no more bills and had left my insurance information multiple times and phone numbers, so I assumed the issue was resolved. Now six months later I randomly get another bill. To my shock, when I called, no one answered.... I left a voicemail again but expect no response. I refuse to pay this bill since it's completely covered by the insurance that I had, yet they just refused to accept it or do anything but keep sending me a bill.Desired Settlement: I want them to clear my bill and figure out how they're going to process my insurance from six months ago that I no longer have and stop sending me bills. I've done my part. Now I need them to do theirs.

Business

Response:

I am writing on behalf of Medical Diagnostic Laboratories, LLC (“MDL”) to respond to the above complaint and apologize for any inconvenience caused to one of our MDL customers. MDL takes every customer service complaint very seriously and always makes every effort to reach a quick and amicable resolution with the client, which was successfully done in this matter. On February 12, 2014, I called the customer and extended an apology for her inconvenience attempting repeatedly to reach MDL’s Customer Service. In addition, the customer accepted a zero balance due on her account as an amicable resolution of this Complaint.

By way of background, the physician on behalf of the customer ordered clinical laboratory testing from MDL on July 3, 2013. MDL performed the testing requested and provided the test results to the customer’s physician on July 6, 2013. The claim for the testing performed was submitted to the customer’s insurance company and payment was denied. MDL sent an invoice to the patient an or about July 10, 2013. According to the customer, she attempted to contact MDL by phone several times during July 201.3 to provide the correct insurance

- information and was never able to speak with a MDL representative; however, the Customer

left her corrected insurance information on the MDL answering machine. The customer also

reported she requested that her insurance company call MDL and provide the correct insurance information.

MDL sent a second invoice on December 24, 2013. The customer reports in her complaint

that she again was unable to connect to a MDL Customer Service Representative, which led the customer to make this Complaint to the Revdex.com.

MDL upon receipt of the Complaint from the Revdex.com on. February 11, 2013, immediately started an investigation into why the customer’s calls were not answered and Why

a MDL Customer Service Representative was not ramming her phone calls. The investigation results determined a twofold problem. First, customer service phone line problems were detected in that incoming calls were not entering the queue for an MDL Customer Service Representative to answer. Secondly,it was determined. that MDL Customer Service Representatives were not properly performing their job responsibilities and corrective measures were immediately taken.

MDL has amicably resolved this Complaint and thank you in advance for your consideration. If you have any questions, please do not hesitate to contact me