Dear [redacted] , Thank you very much for your mail dated June 05, We would like to take this very unfortunate incident to inform you that Medical Home Pharmacy with branches and more than employees strive to serve our community with expert care, value and easy solutions for our patients Our Pharmacist - In - Charge Ms Rukiya R***, with over years of valuable experience, has handled the situation very wellEven though we are not allowed to provide you with more details about the incident and what really happened that day or the patient's profile due to the HIPAA Law, please be informed that we as Medical Home Pharmacy tried all ways to explain our valued customer; the NJ State Law and Regulations we had to follow while dispensing his narcotic prescriptionUnfortunately we were left with no other options but to call the police due to the patient's inappropriate acts and gestures towards our employees and other patients in the pharmacyPatient was transferred out the very same dayPlease do not hesitate to contact us for any other information you may need, Thank you Medical Home Pharmacy
Good Day, Patient [redacted] medication was sent out for times with different delivery guys during the days of 7/18/17-7/20/17, however nobody answered the doorOur delivery guys and pharmacy technicians tried to reach the patient by phone, but the phone number we have on file for her never goes throughEven right now when we are trying to call her from the number provided in this complaint form- she is not picking upWe were not able to deliver her medication simply because our delivery guys were never able to find her homeThey were not able to leave it at her door or mailbox as it is insulin and must be refrigeratedPlease kindly be informed that we put great care in medication deliveries, and have been serving the City of [redacted] since with currently branchesMedications that have to be refrigerated are handled accordingly and if patient is not found home, it is brought back to the pharmacy immediatelyFor more information please do not hesitate to contact us, Thank you Medical Home Pharmacy
Good Day, Patient *** *** medication was sent out for times with different delivery guys during the days of 7/18/17-7/20/17, however nobody answered the doorOur delivery guys and pharmacy technicians tried to reach the patient by phone, but the phone number we have on file for her
never goes throughEven right now when we are trying to call her from the number provided in this complaint form- she is not picking upWe were not able to deliver her medication simply because our delivery guys were never able to find her homeThey were not able to leave it at her door or mailbox as it is insulin and must be refrigeratedPlease kindly be informed that we put great care in medication deliveries, and have been serving the City of *** since with currently branchesMedications that have to be refrigerated are handled accordingly and if patient is not found home, it is brought back to the pharmacy immediatelyFor more information please do not hesitate to contact us, Thank you Medical Home Pharmacy
Good Day, Patient *** *** medication was sent out for times with different delivery guys during the days of 7/18/17-7/20/17, however nobody answered the doorOur delivery guys and pharmacy technicians tried to reach the patient by phone, but the phone number we have on file for her
never goes throughEven right now when we are trying to call her from the number provided in this complaint form- she is not picking upWe were not able to deliver her medication simply because our delivery guys were never able to find her homeThey were not able to leave it at her door or mailbox as it is insulin and must be refrigeratedPlease kindly be informed that we put great care in medication deliveries, and have been serving the City of ***? since with currently branchesMedications that have to be refrigerated are handled accordingly and if patient is not found home, it is brought back to the pharmacy immediatelyFor more information please do not hesitate to contact us, Thank you Medical Home Pharmacy
Dear [redacted], Thank you very much for your mail dated June 05, 2015. We would like to take this very unfortunate incident to inform you that Medical Home Pharmacy with 4 branches and more than 30 employees strive to serve our community with expert care, value and easy solutions for our patients....
Our Pharmacist - In - Charge Ms Rukiya R[redacted], with over 35 years of valuable experience, has handled the situation very well. Even though we are not allowed to provide you with more details about the incident and what really happened that day or the patient's profile due to the HIPAA Law, please be informed that we as Medical Home Pharmacy tried all ways to explain our valued customer; the NJ State Law and Regulations we had to follow while dispensing his narcotic prescription. Unfortunately we were left with no other options but to call the police due to the patient's inappropriate acts and gestures towards our employees and other patients in the pharmacy. Patient was transferred out the very same day. Please do not hesitate to contact us for any other information you may need, Thank you Medical Home Pharmacy
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear [redacted] , Thank you very much for your mail dated June 05, We would like to take this very unfortunate incident to inform you that Medical Home Pharmacy with branches and more than employees strive to serve our community with expert care, value and easy solutions for our patients Our Pharmacist - In - Charge Ms Rukiya R***, with over years of valuable experience, has handled the situation very wellEven though we are not allowed to provide you with more details about the incident and what really happened that day or the patient's profile due to the HIPAA Law, please be informed that we as Medical Home Pharmacy tried all ways to explain our valued customer; the NJ State Law and Regulations we had to follow while dispensing his narcotic prescriptionUnfortunately we were left with no other options but to call the police due to the patient's inappropriate acts and gestures towards our employees and other patients in the pharmacyPatient was transferred out the very same dayPlease do not hesitate to contact us for any other information you may need, Thank you Medical Home Pharmacy
Good Day, Patient [redacted] medication was sent out for times with different delivery guys during the days of 7/18/17-7/20/17, however nobody answered the doorOur delivery guys and pharmacy technicians tried to reach the patient by phone, but the phone number we have on file for her never goes throughEven right now when we are trying to call her from the number provided in this complaint form- she is not picking upWe were not able to deliver her medication simply because our delivery guys were never able to find her homeThey were not able to leave it at her door or mailbox as it is insulin and must be refrigeratedPlease kindly be informed that we put great care in medication deliveries, and have been serving the City of [redacted] since with currently branchesMedications that have to be refrigerated are handled accordingly and if patient is not found home, it is brought back to the pharmacy immediatelyFor more information please do not hesitate to contact us, Thank you Medical Home Pharmacy
Good Day, Patient *** *** medication was sent out for times with different delivery guys during the days of 7/18/17-7/20/17, however nobody answered the doorOur delivery guys and pharmacy technicians tried to reach the patient by phone, but the phone number we have on file for her
never goes throughEven right now when we are trying to call her from the number provided in this complaint form- she is not picking upWe were not able to deliver her medication simply because our delivery guys were never able to find her homeThey were not able to leave it at her door or mailbox as it is insulin and must be refrigeratedPlease kindly be informed that we put great care in medication deliveries, and have been serving the City of *** since with currently branchesMedications that have to be refrigerated are handled accordingly and if patient is not found home, it is brought back to the pharmacy immediatelyFor more information please do not hesitate to contact us, Thank you Medical Home Pharmacy
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Good Day, Patient *** *** medication was sent out for times with different delivery guys during the days of 7/18/17-7/20/17, however nobody answered the doorOur delivery guys and pharmacy technicians tried to reach the patient by phone, but the phone number we have on file for her
never goes throughEven right now when we are trying to call her from the number provided in this complaint form- she is not picking upWe were not able to deliver her medication simply because our delivery guys were never able to find her homeThey were not able to leave it at her door or mailbox as it is insulin and must be refrigeratedPlease kindly be informed that we put great care in medication deliveries, and have been serving the City of ***? since with currently branchesMedications that have to be refrigerated are handled accordingly and if patient is not found home, it is brought back to the pharmacy immediatelyFor more information please do not hesitate to contact us, Thank you Medical Home Pharmacy
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Dear [redacted], Thank you very much for your mail dated June 05, 2015. We would like to take this very unfortunate incident to inform you that Medical Home Pharmacy with 4 branches and more than 30 employees strive to serve our community with expert care, value and easy solutions for our patients....
Our Pharmacist - In - Charge Ms Rukiya R[redacted], with over 35 years of valuable experience, has handled the situation very well. Even though we are not allowed to provide you with more details about the incident and what really happened that day or the patient's profile due to the HIPAA Law, please be informed that we as Medical Home Pharmacy tried all ways to explain our valued customer; the NJ State Law and Regulations we had to follow while dispensing his narcotic prescription. Unfortunately we were left with no other options but to call the police due to the patient's inappropriate acts and gestures towards our employees and other patients in the pharmacy. Patient was transferred out the very same day. Please do not hesitate to contact us for any other information you may need, Thank you Medical Home Pharmacy