Medical Informatics Engineering, Incorporated

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ Contact Name and Title: Andrew Horner, Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mieweb.com The enrollment deadline for enrolling in Experian's identity protection services was October 25, Individuals attempting to enroll in Experian's identity protection services after October 25, will be unable to do so; however, if you would like information on steps you may take to protect yourself from identity theft or fraud I am happy to provide that information Other steps include: You should remain vigilant, review financial account statements, and monitor credit reports for suspicious activity Obtain a copy of your credit report Under U.Slaw, you are entitled to one free credit report annually from each of the three major credit bureausTo order a free credit report, you may visit www.annualcreditreport.com or call, toll-free, 1-877-322-You may also contact the three major credit bureaus directly to request a free copy of your credit reportYou may want to order copies of your credit reports and check for any medical bills that you do not recognizeIf you find anything suspicious, you can call the credit reporting agency at the phone number on the reportYou may also keep a copy of notices for your records in case of future problems with your medical recordsYou may also want to request a copy of your medical records from your provider to serve as a baseline At no charge, you can also have the credit bureaus place a "fraud alert" on your credit file that alerts creditors to take additional steps to verify an individual's identity prior to granting credit in the individual's nameNote, however, that because it tells creditors to follow certain procedures, it may also delay your ability to obtain credit while the agency verifies your identityAs soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on the fileShould you wish to place a fraud alert, or should you have any questions regarding your credit report, you may contact any one of the agencies listed belowInformation regarding security freezes is also available from these agencies Equifax, Consumer Fraud Division, P.OBox 740256, Atlanta, GA 30374, (800) 525-6285, www.equifax.com Experian, Consumer Fraud Assistance, P.OBox 9556, Allen, TX 75013, (888) 397-3742, www.experian.com TransUnion, Consumer Relations & Fraud Victim Assistance, EOrangethorpe Avenue, Fullerton, CA XXXXX, (XXX) XXX-XXXX, www.transunion.com You can also further educate yourself regarding identity theft, security freezes, and the steps to take to protect yourself by contacting the Federal Trade Commission and your State Attorney General Federal Trade Commission Pennsylvania Avenue NW Washington, DC www.ftc.gov/idtheft 1-877-ID-THEFT (877-438-4338); TTY: 866-653- The Federal Trade Commission encourages those who discover that their information has been misused to file a complaint with themYou can also obtain further information on how to file such a complaint by way of the contact information listed above Instances of known or suspected identity theft or fraud should also be reported to law enforcement and the Attorney General in the state where you reside For North Carolina residents, the Attorney General can be contacted at Mail Service Center, Raleigh, NC XXXXX-XXXX, (XXX) XXX-XXXX, www.ncdoj.gov For Maryland residents, the Attorney General can be contacted at StPaul Place, 16th Floor, Baltimore, MD XXXXX, (XXX) XXX-XXXX, www.oag.state.md.us For Kentucky residents, the Attorney General can be contacted at Capitol Avenue, Suite 118, Frankfort, Kentucky XXXXX-XXXX, XXX-XXX-XXXX, www.ag.ky.gov For Massachusetts and West Virginia residents Under MA and WV law, you have the right to obtain any police report filed in regard to this incidentIf you are the victim of identity theft, you also have the right to file a police report and obtain a copy of itUnder MA and WV law, you may place a security freeze on your credit reportsA security freeze prohibits a credit reporting agency from releasing any information from your credit report without your written authorizationHowever, please be advised that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you make for new loans, credit mortgages, employment, housing, or other services If you have been a victim of identity theft, and provide the credit reporting agency with a valid police report, it cannot charge you to place, lift or remove a security freezeIn all other cases, a credit reporting agency may charge you up to $in MA and $in WV each to place, temporarily lift, or permanently remove a security freeze To place a security freeze on your credit report, you must send a written request to each of the three major consumer reporting agenciesIn order to request a security freeze, you will need to provide the following information: Your full name (including middle initial as well as Jr., Sr., II, III, etc.); Social Security number; Date of birth; If you have moved in the past five (5) years, provide the addresses where you have lived over the prior five years; Proof of current address, such as a current utility bill or telephone bill; A legible photocopy of a government-issued identification card (state driver's license or ID card, military identification, etc.); If you are a victim of identity theft, include a copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft; If you are not a victim of identity theft, include payment by check, money order, or credit card (Visa, MasterCard, American Express or Discover only)Do not send cash through the mail The credit reporting agencies have three (3) business days after receiving a request to place a security freeze on a credit file reportThe credit bureaus must also send written confirmation to you within five (5) business days and provide you with a unique personal identification number (PIN) or password, or both, that can be used by you to authorize the removal or lifting of the security freezeTo lift the security freeze in order to allow a specific entity or individual access to your credit report, you must call or send a written request to the credit reporting agencies by mail and include proper identification (name, address, and Social Security number) and the PIN number or password [redacted] to you when you placed the security freeze, as well as the identities of those entities or individuals you would like to receive your credit report or the specific period of time you want the credit report availableThe credit reporting agencies have three (3) business days after receiving your request to remove the security freeze Monitor your Explanation of Benefits You may also regularly review any Explanation of Benefits statement received from an insurerIf you see any service that you believe you did not receive, we suggest you call your insurerIf you do not receive a regular Explanation of Benefits statement, you may contact your provider and request them to send such statements following the provision of services Be Aware of Phishing "Phishing" is when someone attempts to gain access to your personal and protected information by posing as a trustworthy organizationPhishing is often in the form of an emailThese emails will appear to come from people or websites you trust, like your employer, vendors, and bank or credit card companiesPhishing emails often ask you to click on an internet link or an email attachment that disguises a virus or malicious software, or directly requests that you provide personal information either over the phone or through a formIf you suspect that you received a phishing email, do not click on any suspicious links or attachments contained in the email or otherwise respond to the sender Medical Informatics Engineering and NoMoreClipboard do not request personal or protected information by emailIf the suspicious email appears to be from one of your healthcare providers, you may contact the provider to verify the legitimacy of the email/request Andrew [redacted] Director of Technical Services XXX-XXX-XXXX OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm extremely disappointed in the company's canned response to a situation of their makingThe company made no effort to send my notice to my current address (of years) and sent it to my address from years agoThey clearly do not want people to take advantage of their "offer" as it will cost them $They are making no accommodation for their error (and lack of effort) that would have been easily accomplished given the sensitive information they have and their partnership with ExperianMy current address would have been easily found with a simple lookup by SS#The company clearly isn't concerned about its customers as these actions demonstrateI will not be recommending this company to anyoneI hope I do not have any issues as will hold Medical Informatics Engineering, Incorporated accountable to my maximum legal ability Final Consumer Response / [redacted] (2000, 15, 2015/11/17) */ The company worked with Experian to offer the service to those who tried to sign up but were not able to as the site had issuesI was able to be signed up and have received the offered serviceThank you Andrew at MIE for fixing this

Initial Business Response /* (1000, 11, 2015/12/07) */
Unfortunately, there is nothing that MIE can do to extend the activation period for the Experian service

We are impressed by the attention and solution provided by Medical Informatics Engineering for the recent security compromiseWe were & are very concerned by this situation, and even notified the Revdex.com to understand more about this company & data compromiseI did receive a phone call by the Co-Founder, COOThis was a legitimate phone callI am confident this company is taking this situation very seriously, professionally, and diplomaticallyThank you

Initial Business Response /* (1000, 5, 2015/10/30) */
Contact Name and Title: Andrew Horner, Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mieweb.com
The enrollment deadline for enrolling in Experian's identity protection services was October 25, 2015. Individuals attempting to...

enroll in Experian's identity protection services after October 25, 2015 will be unable to do so; however, if you would like information on steps you may take to protect yourself from identity theft or fraud I am happy to provide that information.
Other steps include:
You should remain vigilant, review financial account statements, and monitor credit reports for suspicious activity.
Obtain a copy of your credit report
Under U.S. law, you are entitled to one free credit report annually from each of the three major credit bureaus. To order a free credit report, you may visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also contact the three major credit bureaus directly to request a free copy of your credit report. You may want to order copies of your credit reports and check for any medical bills that you do not recognize. If you find anything suspicious, you can call the credit reporting agency at the phone number on the report. You may also keep a copy of notices for your records in case of future problems with your medical records. You may also want to request a copy of your medical records from your provider to serve as a baseline.
At no charge, you can also have the credit bureaus place a "fraud alert" on your credit file that alerts creditors to take additional steps to verify an individual's identity prior to granting credit in the individual's name. Note, however, that because it tells creditors to follow certain procedures, it may also delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on the file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, you may contact any one of the agencies listed below. Information regarding security freezes is also available from these agencies.
Equifax, Consumer Fraud Division, P.O. Box 740256, Atlanta, GA 30374, (800) 525-6285, www.equifax.com
Experian, Consumer Fraud Assistance, P.O. Box 9556, Allen, TX 75013, (888) 397-3742, www.experian.com
TransUnion, Consumer Relations & Fraud Victim Assistance, 1561 E. Orangethorpe Avenue, Fullerton, CA XXXXX, (XXX) XXX-XXXX, www.transunion.com
You can also further educate yourself regarding identity theft, security freezes, and the steps to take to protect yourself by contacting the Federal Trade Commission and your State Attorney General.
Federal Trade Commission
600 Pennsylvania Avenue
NW Washington, DC 20580
www.ftc.gov/idtheft
1-877-ID-THEFT (877-438-4338); TTY: 866-653-4261.
The Federal Trade Commission encourages those who discover that their information has been misused to file a complaint with them. You can also obtain further information on how to file such a complaint by way of the contact information listed above.
Instances of known or suspected identity theft or fraud should also be reported to law enforcement and the Attorney General in the state where you reside.
For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC XXXXX-XXXX, (XXX) XXX-XXXX, www.ncdoj.gov.
For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD XXXXX, (XXX) XXX-XXXX, www.oag.state.md.us.
For Kentucky residents, the Attorney General can be contacted at 700 Capitol Avenue, Suite 118, Frankfort, Kentucky XXXXX-XXXX, XXX-XXX-XXXX, www.ag.ky.gov.
For Massachusetts and West Virginia residents
Under MA and WV law, you have the right to obtain any police report filed in regard to this incident. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it. Under MA and WV law, you may place a security freeze on your credit reports. A security freeze prohibits a credit reporting agency from releasing any information from your credit report without your written authorization. However, please be advised that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you make for new loans, credit mortgages, employment, housing, or other services.
If you have been a victim of identity theft, and provide the credit reporting agency with a valid police report, it cannot charge you to place, lift or remove a security freeze. In all other cases, a credit reporting agency may charge you up to $5.00 in MA and $5.30 in WV each to place, temporarily lift, or permanently remove a security freeze.
To place a security freeze on your credit report, you must send a written request to each of the three major consumer reporting agencies. In order to request a security freeze, you will need to provide the following information:
1. Your full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. If you have moved in the past five (5) years, provide the addresses where you have lived over the prior five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver's license or ID card, military identification, etc.);
7. If you are a victim of identity theft, include a copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft;
8. If you are not a victim of identity theft, include payment by check, money order, or credit card (Visa, MasterCard, American Express or Discover only). Do not send cash through the mail.
The credit reporting agencies have three (3) business days after receiving a request to place a security freeze on a credit file report. The credit bureaus must also send written confirmation to you within five (5) business days and provide you with a unique personal identification number (PIN) or password, or both, that can be used by you to authorize the removal or lifting of the security freeze. To lift the security freeze in order to allow a specific entity or individual access to your credit report, you must call or send a written request to the credit reporting agencies by mail and include proper identification (name, address, and Social Security number) and the PIN number or password [redacted] to you when you placed the security freeze, as well as the identities of those entities or individuals you would like to receive your credit report or the specific period of time you want the credit report available. The credit reporting agencies have three (3) business days after receiving your request to remove the security freeze.
Monitor your Explanation of Benefits
You may also regularly review any Explanation of Benefits statement received from an insurer. If you see any service that you believe you did not receive, we suggest you call your insurer. If you do not receive a regular Explanation of Benefits statement, you may contact your provider and request them to send such statements following the provision of services.
Be Aware of Phishing
"Phishing" is when someone attempts to gain access to your personal and protected information by posing as a trustworthy organization. Phishing is often in the form of an email. These emails will appear to come from people or websites you trust, like your employer, vendors, and bank or credit card companies. Phishing emails often ask you to click on an internet link or an email attachment that disguises a virus or malicious software, or directly requests that you provide personal information either over the phone or through a form. If you suspect that you received a phishing email, do not click on any suspicious links or attachments contained in the email or otherwise respond to the sender.
Medical Informatics Engineering and NoMoreClipboard do not request personal or protected information by email. If the suspicious email appears to be from one of your healthcare providers, you may contact the provider to verify the legitimacy of the email/request.
Andrew [redacted]
Director of Technical Services
XXX-XXX-XXXX
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm extremely disappointed in the company's canned response to a situation of their making. The company made no effort to send my notice to my current address (of 13 years) and sent it to my address from 22 years ago. They clearly do not want people to take advantage of their "offer" as it will cost them $. They are making no accommodation for their error (and lack of effort) that would have been easily accomplished given the sensitive information they have and their partnership with Experian. My current address would have been easily found with a simple lookup by SS#. The company clearly isn't concerned about its customers as these actions demonstrate. I will not be recommending this company to anyone. I hope I do not have any issues as will hold Medical Informatics Engineering, Incorporated accountable to my maximum legal ability.
Final Consumer Response /* (2000, 15, 2015/11/17) */
The company worked with Experian to offer the service to those who tried to sign up but were not able to as the site had issues. I was able to be signed up and have received the offered service. Thank you Andrew at MIE for fixing this.