Very upset and uphappy with our experience at TopsailStar Pet Center
Being the first day that we brought our lab puppy, Rosie, who is months, we were eager to see how the day would goShe is an incredibly social, playful puppy who has spent many days in daycare in Torbay and loves to play at the dog park here in the GouldsShe will play with big and small dogs, and she has a lot of energy
Upon arrival, we were assured that Rosie would be grouped according to dogs' size and energy, and that there would always be someone watchingWhen we arrived to pick her up this evening, at 6:00, the girl brought Rosie out on her leash saying "Um, so, Rosie seems to have hurt her leg and has a real bad limp, she's yelping and really favoring that paw, I had to carry her in."
Needless to say, no one was able to explain to me when or how this happenedI was told that more than likely, it was due to it being her first day at this center and she had run around and played a lotOr, it could have been around 4:when they had to round up the other dogs
I explained that I was really upset that no one had thought to call or notify meI honestly cannot understand how they couldn't have noticed (as they claimed), seen as how Rosie is unable to walk
When asked if I should take her to the vet now, the owner told me "I wouldn't say NOT to take her." I wasn't offered any type of apology, explanation, compensation, or sympathy, really
We were really bothered by the whole exchange and experience, and it really seemed like their was a lack of understanding or appreciation for the situationUnfortunately, it will certainly be our first and last visit at TopsailStar
Terrible service. My dog was returned to me in a terrible state (full of poop and two very infected eyes). Offered nothing more than excuses when I asked why he was neglected to be properly cared for while in their care. Very disappointing. Would never recommend anybody leave their animals there unfortunately.
Very upset and uphappy with our experience at TopsailStar Pet Center
Being the first day that we brought our lab puppy, Rosie, who is months, we were eager to see how the day would goShe is an incredibly social, playful puppy who has spent many days in daycare in Torbay and loves to play at the dog park here in the GouldsShe will play with big and small dogs, and she has a lot of energy
Upon arrival, we were assured that Rosie would be grouped according to dogs' size and energy, and that there would always be someone watchingWhen we arrived to pick her up this evening, at 6:00, the girl brought Rosie out on her leash saying "Um, so, Rosie seems to have hurt her leg and has a real bad limp, she's yelping and really favoring that paw, I had to carry her in."
Needless to say, no one was able to explain to me when or how this happenedI was told that more than likely, it was due to it being her first day at this center and she had run around and played a lotOr, it could have been around 4:when they had to round up the other dogs
I explained that I was really upset that no one had thought to call or notify meI honestly cannot understand how they couldn't have noticed (as they claimed), seen as how Rosie is unable to walk
When asked if I should take her to the vet now, the owner told me "I wouldn't say NOT to take her." I wasn't offered any type of apology, explanation, compensation, or sympathy, really
We were really bothered by the whole exchange and experience, and it really seemed like their was a lack of understanding or appreciation for the situationUnfortunately, it will certainly be our first and last visit at TopsailStar
Terrible service. My dog was returned to me in a terrible state (full of poop and two very infected eyes). Offered nothing more than excuses when I asked why he was neglected to be properly cared for while in their care. Very disappointing. Would never recommend anybody leave their animals there unfortunately.