Customer was called by [redacted] our Shop Foreman to discuss issue and offered to recheck ALDL connector. Customer will call back to set a time that he can bring it in.
The customer signed a repair order that stated:CUSTOMER REQUESTS NEW KEY AND FOB AND PROGRAMMED TO VEHICLEthat is what we did. Due to the misunderstanding we were willing to reimburse the customer $234.59. This was offered as goodwill only. If customer is satisfied with that we will process the...
reimbursement. We are not willing to replace the lock cylinders. Please advise if the reimbursement should be sent.. [redacted] Service Manager
Mr [redacted] and Ms [redacted] did purchase a new Acadia on March 08 2017. In less than a week and 100 miles they noticed that there was a drip from under the vehicle. They were upset that such a new vehicle could have this problem. We were able to evaluate the leak and determined it was a seal in the...
transfer case, We overnighted the part and repaired the vehicle. When customer picked up the vehicle there were issues with how clean the vehicle was. I called the customer to go over there concerns and offered them a complimentary paint and interior protection package. Customer seems to be satisfied with the offer. I will keep in touch with customer to assure they are happy with the vehicle. [redacted] General Manager
[redacted] I am sorry this issue had not been resolved. I will send you a check for the battery replacement. Sorry for your problem. Thank You [redacted]
Today I read recd full reimbursement $for the battery replacement on the *** G8.Thank you for your timely and professional support.*** ** ***
Customer was called by [redacted] our Shop Foreman to discuss issue and offered to recheck ALDL connector. Customer will call back to set a time that he can bring it in.
The customer signed a repair order that stated:CUSTOMER REQUESTS NEW KEY AND FOB AND PROGRAMMED TO VEHICLEthat is what we did. Due to the misunderstanding we were willing to reimburse the customer $234.59. This was offered as goodwill only. If customer is satisfied with that we will process the...
reimbursement. We are not willing to replace the lock cylinders. Please advise if the reimbursement should be sent.. [redacted] Service Manager
Mr [redacted] and Ms [redacted] did purchase a new Acadia on March 08 2017. In less than a week and 100 miles they noticed that there was a drip from under the vehicle. They were upset that such a new vehicle could have this problem. We were able to evaluate the leak and determined it was a seal in the...
transfer case, We overnighted the part and repaired the vehicle. When customer picked up the vehicle there were issues with how clean the vehicle was. I called the customer to go over there concerns and offered them a complimentary paint and interior protection package. Customer seems to be satisfied with the offer. I will keep in touch with customer to assure they are happy with the vehicle. [redacted] General Manager
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
[redacted] I am sorry this issue had not been resolved. I will send you a check for the battery replacement. Sorry for your problem. Thank You [redacted]