Medical Recovery Services, LLC.

Complaint: ***I am rejecting this response because:
I have tried working with your business, the bill was paid in full and I did send you proof before it was sent to collectionsThis needs to be removed from my credit ASAP, I did nothing wrong and never got other paperwork from you other than a threatening letter after I talked to you this last time threatening me with the sheriff.
Sincerely,*** ***

I have tried working with your business, the bill was paid in full and I did send you proof before it was sent to collectionsThis needs to be removed from my credit ASAP, I did nothing wrong and never got other paperwork from you other than a threatening letter after I talked to you this last time threatening me with the sheriff

Complaint: ***
I am rejecting this response because: The associates report of the phone call is incorrect. I was driving and asked that she email or text the number as I had no way to write it down safelySeems very much like a scam to not be able to email or textAt no point did the person give me the name of the healthcare provider, only the billing entity for the healthcare provider (Intermountain Emergency Physicians) from whom we had not received any bill or correspondence at all The process still seems very much like a scam to send me a collection notice with no detail at all but with a convenient way for me to give them moneyThis is how the unscrupulous prey on the elderly (of which i'm not one yet)I looked up Intermountain Emergency Physicians using google and the telephone number listed is out of serviceAgain, reason to believe it is a scamMy wife then began calling every doctor and every healthcare provider we'd used in the past years to inquire if any used (IEP) for billing and discovered that Eastern Idaho Medical Center uses themUpon further research, she discovered what appears to have been an erroneous second billing by ERMACI received Emergency Room care on 12/31/which was billed to my insurance company CIGNAAt some point afterwards they also billed Smith Administrators, the previous insurance companyNothing from that second billing was ever sent to usERMAC is now researching the situation and CIGNA is aware and prepared to handle the issueThis collection agency should never be allowed to blindly bill individualsThey should be required to provide proof of any debtThey are operating unethically and I have filed a complaint with the Idaho State Attorney Generals office.9. I demand their claim be closed and any inquires or remarks to my credit report be removed. Thank you very much for your attention in this matter.-*** ***
Sincerely,
*** ***

We've followed up twice now regarding this account and have confirmed that our employee did state who she was, where the medical debt was from, and asked for a payment arranging of sorts. When debtors start to become irate, unreasonable in their requests, or use profanity in an attempt to get what they want our staff is advised to end the conversation and move onto other accounts. This account is still owed, and Medical Recovery is most assuredly a recognized legitimate company, otherwise I wouldn't be spending valuable time replying to these wild, untrue accusations. The individual credit will not be reversed, and this individual can call me personally if he feels additional discussion is needed.             Taylor T. L[redacted] Medical Recovery Services Operations Manager www.goredtoblack.com O: 208.359.9447 Ext. [redacted] C: [redacted] F: 208.359.1491

Complaint: [redacted]
I am rejecting this response because: The business, Medical Recovery Services is missing the point and based on the tone of the response, indicates an suspicious and unfriendly stance towards the public. The issue is that they have made no attempt to provide any proof of any debt, have not provided any assistance in getting information on the debt, and yet freely provide and demand payment via credit card. All which seems like a scam.No business should be demanding payment without detail of what the payment is for. I have filed a complaint with the state if Idaho Attorney Generals office and am waiting for a response.
Sincerely,
[redacted]

Thank you for the opportunity to respond to this compliant. At Medical Recovery Services/MRS two initial letters are sent once we receive an account turned for collections. There's also two place phone calls typically made after the first letter is sent to attempt reaching the patient for the debt....

We have documentation that shows a 1st notice sent 4/6/2016, and 2nd one on 5/6/2016. There were multiple efforts made after and now we are waiting for our client to direct us on what to do with the account. At the time our rep took the phone calls, the balance of x amount was still owing in our system and in our clients, so this allegation is false also. We've received multiple phone calls from this patient but have protocols in place to protect our business and don't do something right away just to appease one person only. We should have clarification within the next week or so from today on the balance and credit report issue also. Let me know if you need any further information. Have a great day ! 
 
 Thank you, 
 
 Taylor** L[redacted]
Medical Recovery Services
www.goredtoblack.com
Office: 208.359.9447
Cell: [redacted]
Fax: 208.359.1491

I have received the complaint regarding [redacted]'s account and would like to respond to this business matter. I spoke with the customer service representative and  our in house office manager and to find that when the debtor asked to have the payment ran by...

card that day, our employee verified that she meant right then and proceeded to run it afterwards. After the card was ran and the debtor said she meant next Friday not then, our employee received permission to send [redacted] a refund check of $112.00 plus an overdraft fee of $30 which totaled $142.00. There was a miscommunication between our manager and the rep who took the payment concerning when the check would be sent. She sent the check though as soon as possible. We are always looking for ways to improve as a company, so thank you for the feedback and let me know if you have any additional questions on this matter.      Best Regards,         Taylor LugoMedical RecoveryOperations ManagerOffice: 208.359.9447Cell: 208.206.4764Fax: 208.359.1491

Medical Recovery Services issued a call to the individual that's  disputing this account balance on 04/03/2017. Our employee was able to divulge the balance total, and the healthcare provider they owed money to. While doing so he started swearing, wanting more information, and eventually hung...

up on the employee. She attested to give him a toll free number to call but he refused and wanted it emailed, which we aren't allowed to do. He simply needs to call make  a payment after verifying that the balance being sought is legitimate. We can discuss details of accounts with a signed medical release form also.     Thank you,   Taylor *. L[redacted]Medical Recovery ServicesOperations Manager