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Medical Recovery Specialists, LLC

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Medical Recovery Specialists, LLC Reviews (9)

In regards to complaint #[redacted] submitted by [redacted] on 5/11/16.  Medical Recovery Specialists, LLC have requested the account to be removed from her [redacted] credit report.  It was requested to be removed on 5/12/16 and may take a few weeks to reflect that [redacted] has removed it...

from her credit report.  Medical Recovery Specialists, LLC have also sent Ms. [redacted] a letter confirming the request for removal has been made.  If there is anything else I can do to assist Ms. [redacted] in this matter she may contact me at [redacted]Thank you,[redacted]Medical Recovery Specialists, LLCCollection Manager

Initial Business Response /* (1000, 5, 2015/06/05) */
We attempted to contact the person who lodged the complaint in regards to a personal business matter. We are not selling anything. Management has reviewed both phone calls. In this complaint the person has requested that we never contact them...

again and we will honor that request. They are encouraged to contact our office to obtain additional information pertaining to their personal business matter.

The amount mentioned in the last correspondence from the consumer for $174 has also been requested to be removed from the three major credit bureaus.  A letter is being sent to the consumer confirming the request has been made.  If there are any additional concerns or questions please call our office at 866-[redacted].

Ms. [redacted]I have advised our Client Services department that your account needs to be deleted from [redacted] as well.  The account will be requested to be deleted from [redacted] and a letter will be mailed to you confirming the deletion request. Please feel free to contact me at [redacted] if you have any further concerns.Thank you,[redacted]Collection ManagerMedical Recovery Specialists, LLC

Our company has requested your account be removed from the three credit bureaus it was reported to.  We have updated your address to the address you had on this complaint.  A letter is being sent to your updated address confirming our request for the credit bureau removals.  A notice...

of placement is also being sent to your new address with the information that was on the original letter we sent.  If you have any questions or further concerns you may contact our office at [redacted]

Dear [redacted]We received your account in our office on 1/12/16 to assist our client in collection the outstanding debt.  A validation letter was sent to [redacted] IL 60471 on 1/13/16.  We did not receive notification of return mail.  As a courtesy I have...

advised our Client Service department to request this be removed from your credit report.  The debt, however, remains open and unpaid at this time.  We will send a letter confirming the deletion request to the address [redacted]n, IL [redacted]  Please contact our office at [redacted] to pay the debt or to let us know if we can assist you with anything further.Thank you,[redacted]Collection ManagerMedical Recovery Specialists, LLC

To whom it may concern:   We received the email notification today that case #[redacted] was closed with no response from Medical Recovery Specialists, LLC.  Our lack of response was not intentional.  I talked to Kenya at your office their and she indicated I could update our response...

by sending an email to the address [email protected].   The concern of [redacted] had been addressed.  We received notification from our client on the same day the Revdex.com Complaint was originally received (3/31/17) that [redacted] had paid them directly at their location.  On 4/1/17 her account was reported to all three credit bureaus as being paid in full.   Since [redacted] had paid this prior to us receiving the actual complaint I have requested that the account be deleted from all three credit bureaus.  A letter is going out to [redacted], at the address she has on the complaint indicating we have requested the account to be deleted.   If you have any questions please contact me at [redacted].   Thank you for your assistance,     [redacted] L. [redacted] Collection Manager Medical Recovery Specialists, LLC [redacted] E. [redacted] Avenue, Suite 352 Des Plaines, IL 60018 847-[redacted] – Direct 847-[redacted] – Fax   ____________________________________________ __________________________________________________     Confidentiality Notice:   The Electronic Communication Privacy Act and the Health Insurance Portability and Accountability Act ( HIPAA) cover this information and any accompanying documents. This information and any documentation is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential and/or privileged.  If the reader of this information is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited.  If you have received this communication in error, please notify the sender immediately at the above number and destroy the information and any accompanying documentation that you received.

Initial Business Response /* (1000, 5, 2015/08/14) */
Medical Recovery Specialists, LLC contacted Mr. [redacted] this morning giving him details addressing his concerns in this complaint. He verified our explanation with his records. He sent another email to our company this morning indicating we...

were correct in our explanation to him and that he apologized for causing any problems.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They got back to me & resolved the issue to my satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

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