Medical Service Company Reviews (%countItem)
Medical Service Company Rating
Address: 7682 McEwen Rd., Dayton, Ohio, United States, 45459
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+1 (937) 291-9569 |
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I went in on May 19th to get a new CPAP as I had met my insurance deductible and was due a new maching. THEY DID NOT FILL MY ORDER UNTIL JULY 27TH!
Then they put their MR. NICE GUY guy on the case and he told me they would start my clock when I ordered rather than after the filled the order TWO MONTHS LATER.
Which put me on the hook for 2 months rental and one less re up on supplies.
Then the lady yesterday told me somethign about them not getting my prescription for 2 months after I came in.
They would not make good on their screw up.
I WAS ON THE PHONE FOR HOURS WITH THIS HORRIFIC SCAM OF AN ORGANIZATION ON MULTILPLE OCCASIONS.
FINALLY TO GET THEM OUT OF MY LIFE, I JUST PAID THE THEIVES WHAT THEY CLAIMED I OWED THEM.
WORST CUSTOMER EXPERIENCE OF MY LIFE.
do nOT USE THESE FRAUDS.
This place is tearable !!! They are only in it for the money , there is NO CUSTOMER SERVICE !!! There billing dept. Is a joke!! They hang up on me and its because of the half *** people in the billing dept. That I returned my bi-pap machine .
I would rather die first then deal with this company !!!
After I talked to my doctor about this company they will not recommend them any more , yes they are that bad and should be shut down !!! PEOPLE BEWARE IF YOU USE THEM , they will get nasty with you and will give you the wrong stuff !!
Would not recommend this place to my worst enemy!!!
And dont even give me this sorry crap !!! You got some nasty people woking for a half *** company !!!
12-21-2018 I received a new Airsene 10 Autoset CPAP Machine which Medicare was supposed to pay for. I had a CPAP Machine for 10 years that Medicare paid for but it began leaking water and had to be replaced. When I received the new CPAP Machine from Medical Service Co. the person working there showed me how to use the machine and take apart and pack it in a carrying case to take home. She didn't tell me that it was a smart machine and would record date and hours of usage each day and I would have to meet a specified usage level 3 month period. My old unit never had that monitoring capability. Later I found out about my problem from the Miami Valley Hosp. Sleep Center. I got my CPAP unit usage up for not within the specified time period. I called *** at the local Medical Service Co. office about returning the CPAP Machine and not having to pay for it. She said she would send me a box with a mailing label indicating where to send it. About a week later on 5-03-2019 I called again and I said to the person who answered the phone I didn't receive the box & label to return the CPAP Unit *** said she would mail it to me. The woman said she would remind *** to mail it out again. I have not received mailing documents promised.
5-10-2019 I received a *** for $399.00 from Medical Service Company, P.O. Box XXXXX *** #XXXXXX *** XXXXX-XXXX. I want this bill cancelled and I want the Medical Service Company to remove my account number and provide me a box & mail label to ship the CPAP Machine back to them.
I have recievedaletterfrom medical service company on june 10, 2019 with ups mailing label where to return cpap machine. I returned packaged cpap machine on june 13, 2019 at local ups store. I will be satisfied if I do not receive another bill from medical service company with penalty or interest included.
I have complained about Medical Service Company many times. First they did not come through on their promise on getting me a oxygen concentrator, then they did not bill me until over a year after service and expected me to pay hundreds of dollars immediately before they would give me any more supplies. Now they sent me the wrong cpap mask and refuse to refund me and give me the one I requested. From reading other reviews, they need to be investigated for Fraud. Do not, I repeat, DO NOT DO BUSINESS WITH THIS COMPANY!
We take customer service very seriously and are disappointed that you have been let down by our service. After further investigation into some of your alleged experiences, we have identified ways to better improve service and quality for you and our other customers. We are eager to discuss this in greater detail with you. Regrettably, after multiple attempts to speak with you by phone, we have been unsuccessful in reaching you. For more information, feel free to contact our Corporate Office at ask to speak with Josh M at 800-824-1400. We sincerely thank you for your feedback and hope to speak with you soon.
lol...they called once. It's o.k. come october, I can get my supplies from someone else
Repeated billing for products not received
I have submitted reports to the Ohio and NY Attorneys general, and I see here that my problem is in fact being experienced by others.
I have several times been billed for products not received. I have asked via email for copies of my statements and resolution of the last time, with no outcome, and I have no proof that, although they stopped trying to bill me for oxygen I did not receive, that they refunded my insurance for that 10 months. Given that they are billing for medical services, extra care ought to be taken for accuracy, as their customers are going to be sick people who may not have the wherewithal to scrutinize their bills closely. Such repeated practices seem to me to leave the realm of negligence and veer towards fraud.
I want to see this company respond to email contact, send me my billing statements as requested (for my entire history with them, preferably, via email), and open its books to appropriate regulators for investigation of whether its practices are merely slipshod or actually fraudulent.
April 18, 2018
***
Attn: ***
Complaint Case #: XXXXXXXX
Consumer: Ms. ***
Case Opened: XXXX-XX-XX
Dear Revdex.com,
In response to the complaint above, we want to immediately acknowledge that we have made an error. This patient received oxygen from Pro2cAir on December 10, 2009. It was all returned to them on *** 7, 2010. The patient had it a total of five months. Pro2cAir, who was not acquired by us until March of 2011, was only entitled to payments for the rental dates below:
12/10/2009-1/9/2010
1/10/2010-2/9/2010
2/10/2010-3/9/2010
3/10/2010-4/9/2010
4/10-2010-5/9/2010 (The oxygen was picked up two days prior to the end of the rental cycle-5/7/2010. We do not prorate billing per Medicare and insurance guidelines.) Pro2cAir HAD stopped billing.
However, in March of 2011, Medical Service Company acquired Pro2cAir. The pick up ticket from May 9, 2010 was hand written, and was not entered into their system correctly to stop the billing in the new system for the newly acquired company. The oxygen began billing again erroneously with April 10, 2011 through January 10, 2012. It was on February 24, 2012 that the patient called regarding receiving a bill for oxygen she no longer had (see notes). It was at that time that we stopped the rental billing. We found the handwritten ticket and entered it into the system.
We are attaching copies of the delivery and pick up slips, as well as records from the entire account, including patient notes. The amount we are repaying is $995.00. We are attaching screen shots of the AR screens to document how we came to that dollar amount.
We apologize for the error. We are an accredited organization with The Joint commission and take pride in providing medically necessary services to our patients in a timely manner. This was an error on our part due to the acquisition and systems change and again, we apologize to the patient for any inconvenience this error may have caused. Thank you for your time. Should you have any additional questions, please contact me via email at [email protected] or via telephone at (XXX) XXX-XXXX, ext 1174. Thank you
Sincerely,
*** Compliance Manager
This is the worst company Ihave ever dealt with. They never answer the phone without sending you into a numbers nightmare where eventually they hang up on you. Their billing department is a joke They tell you not to pay a bill till they check on things and eventually send revised bills that are always higher. They are quick to then send you to a collection agency after telling you to not pay. They are still charging on a cpap machine I have had over ten years. What a rip off. Avoid these people at all cost. They are nothing but crooks who have no concer for customers at all. They are not a member of the B B B.
On behalf of Medical Service Company, we would like to apologize for the negative experience Gary B encountered with our billing department. CPAP equipment is rented on a monthly basis for a period of 10 months and is submitted to insurance companies for reimbursement. To be eligible for payment, strict guidelines are enforced by the insurers to ensure medical necessity and patient compliance with the equipment.
Although the insurer made payment for the initial three months of rental, we were required to obtain authorization to continue to bill for the equipment. We were unable to obtain a valid authorization from the insurer and were not able to receive reimbursement for subsequent rental months until after the patient changed insurers. Authorization was obtained from the new insurer and four additional monthly rental payments were received. The remaining three rental months were billed to the insurer and applied to the patient's deductible.
Because of the abnormally long billing process and as a professional courtesy, we credited the remaining balance that was applied to the patient's deductible for the last three months of the CPAP rental along with the previous balance due to unpaid coinsurances and deductibles. The CPAP machine is now owned by the patient and no further action is required.
While we regret the inconvenience and frustration this caused, we have reviewed the patient's account in detail and will make the necessary changes to the billing process, as well as educate our staff to avoid similar occurrences in the future. Thank you for bringing this situation to our attention.
Although I appreciate Medical Service Company writing off the balance due they are not being truthful. I have had that equipment for several years. I did not pay during that time because I was assured before I agreed to take the equipment that it would be fully paid for by the insurance company. For them to say it is only 10 months is simply a flat out lie. They refuse to answer complaints. The one time I did get through the woman admitted the bill was so high because they charge people three times what they do insurance companies because insurance companies refuse to pay that much. Their billing is terrible. Totally inconsistent. I received bills for numerous differing amounts totally unrelated to each other. There first menu option on their answering service is "if you are calling about our sending you to a collection agency press one." They are a poorly run company and are in need of a class action lawsuit to account for all of their customer illegallites. There are other places to get this equipment. I stand by my original comment. Do Not Use This Company!!! They are NOT customer friendly.
We sincerely apologize for the negative experience Gary Br*** had with Medical Service Company. To discuss the billing issues in detail, the Billing Manager called the patient yesterday and left a voicemail message indicating the resolution to his complaint and providing direct contact information. We encourage the patient to contact us at XXX-XXX-XXXX and press '0' to reach the operator and ask for the Billing Manager to review his account and discuss the billing process.