Medical Services of Prescott

We are in receipt of your correspondence (copy attached) complaint ID# [redacted] We have reviewed this patient's account and have submitted properly to the insurance as requested I have talked with insurance company to make sure the claim was received and they will be processing the claim accordinglyI have also contacted the collection agency and cancelled the account and made sure this has not went to the patient's credit report please see attached letter from the collection agency Also, I have contacted the hospital and confirmed the financial hardship of patient and any balance will be written off if any balance remains after insurance paysIf you have any questions regarding this bill, please contact me at ###-###-#### Thank you, [redacted] Patient Financial Services, Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

On 04/15/Patient's father [redacted] called and ask if we billed his [redacted] insurance claimwhich we had already done.On 04/28/our specialist called [redacted] and spoke with TrishTrish stated the policy ID# we sent to them the dependent was not enrolled as being insured this is when we billed the patient.On 06/02/the patient's father [redacted] called with an [redacted] representative Phyllis on the call as well and the ID# and group # was incorrect at that time we corrected and resubmitted the claim to ***.As of 06/03/the claim has been received and in process with ***Patient is not responsible until [redacted] adjudicate the claim for payment with patient responsibility if anyThank you, [redacted] , PFS Supervisor

I was treated in the Emergency Room at Yavapai Regional Medical Center East in June, Medical Services of Prescott (MSP hereafter) filed an insurance claim with incorrect information, resulting in several months delay in payment After the insurance settlement in October, 2015, MSP did NOT send a bill to me for the balanceIn March, 2016, MSP sent the remainder payment (under $100) to collectionsThe collections agency contacted me July 7, Upon contacting MSP on July 12, 2016, they confirmed that they had NOT sent any billing for the balance to me after the insurance payment

We are in receipt of your correspondence (copy attached) complaint ID# [redacted]. We have reviewed this patient's account and have submitted properly to the insurance as requested I have talked with insurance company to make sure the claim was received and they will be processing the claim...

accordingly. I have also contacted the collection agency and cancelled the account and made sure this has not went to the patient's credit report please see attached letter from the collection agency. 
Also, I have contacted the hospital and confirmed the financial hardship of patient and any balance will be written off if any balance remains after insurance pays. If you have any questions regarding this bill, please contact me at ###-###-####. 
Thank you, 
[redacted]
Patient Financial Services, Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted] [redacted]

On 04/15/15 Patient's father [redacted] called and ask if we billed his [redacted] insurance claim. which we had already done.On 04/28/2015 our specialist called [redacted] and spoke with Trish. Trish stated the policy ID# we sent to them the dependent was not enrolled as being insured...

this is when we billed the patient.On 06/02/2015 the patient's father [redacted] called with an [redacted] representative Phyllis on the call as well and the ID# and group # was incorrect at that time we corrected and resubmitted the claim to [redacted].As of 06/03/15 the claim has been received and in process with [redacted]. Patient is not responsible until [redacted] adjudicate the claim for payment with patient responsibility if any.
Thank you, 
[redacted], PFS Supervisor

I was treated in the Emergency Room at Yavapai Regional Medical Center East in June, 2015. Medical Services of Prescott (MSP hereafter) filed an insurance claim with incorrect information, resulting in several months delay in payment. After the insurance settlement in October, 2015, MSP did NOT send a bill to me for the balance. In March, 2016, MSP sent the remainder payment (under $100) to collections. The collections agency contacted me July 7, 2016. Upon contacting MSP on July 12, 2016, they confirmed that they had NOT sent any billing for the balance to me after the insurance payment.

We are in receipt of your correspondence (copy attached) complaint ID# [redacted]. We have reviewed this patient's account and have submitted properly to the insurance as requested I have talked with insurance company to make sure the claim was received and they will be processing the claim...

accordingly. I have also contacted the collection agency and cancelled the account and made sure this has not went to the patient's credit report please see attached letter from the collection agency. 

Also, I have contacted the hospital and confirmed the financial hardship of patient and any balance will be written off if any balance remains after insurance pays. If you have any questions regarding this bill, please contact me at ###-###-####. 

Thank you, 

Patient Financial Services, Supervisor

On 04/15/15 Patient's father [redacted] called and ask if we billed his [redacted] insurance claim. which we had already done.On 04/28/2015 our specialist called [redacted] and spoke with Trish. Trish stated the policy ID# we sent to them the dependent was not enrolled as being insured...

this is when we billed the patient.On 06/02/2015 the patient's father [redacted] called with an [redacted] representative Phyllis on the call as well and the ID# and group # was incorrect at that time we corrected and resubmitted the claim to [redacted].As of 06/03/15 the claim has been received and in process with [redacted]. Patient is not responsible until [redacted] adjudicate the claim for payment with patient responsibility if any.
Thank you, 
[redacted], PFS Supervisor

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,