Medical Weight Loss Centers

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ Contact Name and Title: [redacted] Manageing Part Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com In response to Ms [redacted] 's complaint against our company, she only was charged for the products and services that she did receive plus our standard administration feeMs [redacted] did acknowledge and understood our refund policy when registering for her weight loss programShe did initial and sign our Service Agreement form acknowledging the terms and condition of this agreementMs [redacted] was given a complete breakdown of the individual cost of each service and product when she requested a refund

Complaint: [redacted] I am rejecting this response because: the company violated the terms of the agreement by not providing the services at the time requested and was unorganized (I had to request the nurse to call the lab for my test results that were overdue by a week) I was told that I would receive a call when the drops were available; I received no such call Since [redacted] isn't there anymore, [redacted] only has the terms of the contract to rely on but is not even considering her employees (past employees' roles in invalidating the contract) The demand for the return of the balance of the deposit remains the desired outcome Sincerely, [redacted]

Final Consumer Response / [redacted] (2000, 9, 2015/08/07) */ I got a FedEx envelope this morning with a full refund and an apology letter from the businessIt's a cashier's checkMy complaint has been satisfied and resolved

Complaint ID: [redacted] Customer: [redacted] A [redacted] Medical Weight Loss Centers LLChas reviewed your complaintMedical Weight Loss has reviewed your complaint made with the Revdex.comWe understand your frustration and apologize for any inconvenienceAfter reviewing your chart and evaluating all appropriate documentationI do see you purchased a sixteen-week lifestyle change program at our clinic and utilized your complete package except for the second bottle of AppTrimOur AppTrim order for September, which we would usually receive end of AugustThat order was lost in transit unfortunately with Fso the pharmacy we order our AppTrim through resent that order in which we did receiveI have put a bottle a side for you at our office for you to pick up at your convenienceOther than that, I do see you fulfilled your entire package except for the second bottle of AppTrim you did not receive, therefore we are unable to refund you(All services were fulfilled)As a courtesy to you for your inconvenience Medical Weight Loss would like to offer you ten additional sessions for our Laser Lipo machine and five additional Lipo injectionsAt Medical Weight Loss Centers, we help over thousands of patients every year successfully lose weight, regain energy, and change their livesWe take pride in our service and dedication to our patientsFollowing policy is crucial to achieving adequate weight loss throughout our programI hope I was able address your concern and we appreciate your business Sincerely, Medical Weight Loss Centers LLC

Complaint ID # [redacted] Customer: [redacted] Medical Weight Loss has reviewed your complaint made with the Revdex.comWe understand your frustration and apologize for the inconvenienceAfter brought to my attention, I regret to hear about your experience with our program in the pastAfter reviewing all appropriate information, I would like to apologize for any misunderstandingThe second phase of your program that you did receive was the phentermineThis was the next phase to your programFurthermore, our office manager made several attempts to get in touch with you to resolve your issue at that time No refund was given to patient due to patient had fulfilled package and received all counterparts to her package for the program paid for At Medical Weight Loss Centers, we help over thousands of patients every year successful lose weight, regain energy, and change their livesWe have completely revamped our office with highly trained superior staffOur wellness team is here to help take control of your life and get healthyWe reassure you we are completely dedicated to meeting your future needsWe appreciate you expressing your concern and I hope this was helpful in resolving your concerns

Complaint: ***
I am rejecting this response because:Regardless of the price that was offered, the program included a product that was not available and impacted the overall results of the entire programIf you order Spaghetti and meatballs and one day are served the Spaghetti and told the meatballs will be in next week that is not fulfilling what was purchased, even though the components could eventually be fulfilled. Please do the right thing and reimburse the amount paid as it is clear there was a problem of not having the product available and that had nothing to do with me.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Its not adding up corectlyI never finished the programPlus there wasnt any 200$ adminitrative fee when I first startedNow they have added that into itthe whole thing is a scami even went the last week bi stopped without any medication cause they didnt have a doctorSo I was forced to waitWithout any thing nor any medical assistanceIn wish I thought I was paying for The majority of my experience was without a liscened doctorAns I was given excuse every other daySoo no I feel I have been taken advantage and played on my weaknessNot be mention I was robbed
Sincerely,
*** ***

Complaint ID # *** Customer: *** *** Medical Weight Loss has reviewed your complaint made with the Revdex.comWe understand your frustration and apologize you had a disappointing experience at Medical Weight LossAfter reviewing all appropriate information and as a medically supervised weight loss clinic we do have guidelines in our program that patients are asked to follow as protocol to successfully achieving their weight loss goalOne policy listed in the guidelines is patients provide a food journalPatient had signed all forms and acknowledged the guidelinesUnfortunately, patient did not meet these guidelinesAt Medical Weight Loss Centers, we help over thousands of patients every year successful lose weight, regain energy, and change their livesWe take pride in our service and dedication to our patientsFollowing policy is crucial to achieving adequate weight loss throughout our programI hope I was able to address your concern and we appreciate your business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me IF I don't have to pay any additional costs
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
It says I didn’t keep a food journal, but I did keep a record of thisI can provide a copy of this if need beThey kept track of it at their office as wellThey have not reached out to me directly at all concerning this complaint
They guaranteed I would lose lbs in a certain amount of time and I didn’t come anywhere near what they said and I did all that they suggestedI feel I am due a refundI would have never signed up for this program if I had known that I would not lose what they guaranteedAgain I went and followed everything they suggested and I did keep a record of my diet
Sincerely,
*** ***

Complaint ID: ***
*** Medical Weight Loss would like to apologize for your negative experience you had at our clinic in I am very disappointed to read of your experience and I would like to get this situation resolved for you to the best of my abilityAfter considerably reviewing all appropriate information, your drops were ordered and were in waiting for you to pick up at your convenienceThere was no further notice from you as when you were going to be picking up your drops or follow-upOur ordering is done two times per weekOur service agreement is a corporate policy that has always been in placeI have been with Medical Weight Loss over a year and a half presentlyAfter further discussion with my boss, I have been directed to amend this situation and we would like offer you as a resolution to this unusual circumstance, a full 45-day program and a partial credit to your accountAt Medical Weight Loss Centers, we help over thousands of patients every year successfully lose weight, regain energy, and change their livesWe have completely revamped our office with highly trained superior staffOur wellness team is here to help take control of your life and get healthyWe reassure you we are completely dedicated to meeting your future needsI hope I could resolve your situation and we appreciate your businessPlease feel free to contact me at any time if you have any questions or if I can further assist you in any way. Thank you, *** ***Office Manager Medical Weight Loss

Complaint ID # ***Customer *** ***Medical Weight Loss has reviewed your complaint made with the Revdex.comWe understand your frustration and apologize for any inconvenienceAfter brought to my attention, I regret to hear about your situation at an associated clinic, Body Wellness, located
in Glen CarbonHowever, Medical Weight Loss Centers is not a business entity affiliated or business collaborates with Body Wellness IncI do apologize for any confusionWe did do co-marketing because we do warrant the same weight loss concepts and programsAs peers of mine, we would like to offer you the opportunity to fulfill your program at our location as a resolution to your issueI understand the lifelong importance of losing weight and that is why we take pride in our commitment to helping individuals reach their weight loss goalsWe would be happy to honor your program packet at Medical Weight Loss Centers at no additional costI appreciate you expressing your concern and I hope I was able to resolve this matter for you.At Medical Weight Loss Centers, we help over thousands of patients every year successfully lose weight, regain energy, and change their livesWe have a highly trained superior staffOur wellness team is here to help take control of your life and get healthyWe reassure you we are completely dedicated to meeting your needsWe look forward to speaking with you soon.Thank you

***, Medical Weight Loss has received your complaint and values any feedbackI am truly sorry and it is unfortunate to hear of your experience at our clinicI apologize for any inconveniences this has caused you. *** is no longer with our company. We strive for
excellence in customer satisfaction and helping patient’s achieve their weight goal is our number one prioryI will be happy to get this matter resolved for youDuring the time of your consultation you signed a service agreement, which states, refunds must be requested days from the time of purchaseOur service agreement also states, if Client discontinues their program, any unused products and/or services, must be used within one (1) year of Client’s last visit or they will expire and are null and void. Since your request was made days (that’s outside the days) I would not be able to do a refundSince you did not receive your drops, however I would be happy to honor, outside of the one-year agreement terms, the sublingual drops and any services unusedI do have the drops available in our clinic currently. The sublingual drops are something we usually have to order per patient, which can take up to a week to receive. Please feel free to contact me with any questions or concerns regarding this matter at *** ***. I look forward to speaking with you. *** ***Office Manager Medical Weight Loss

Complaint: ***
I am rejecting this response because: This was not a one case scenario where the product was not availableIt was multiple times the product was not available and was explained several times directly to me that there was a backlog with the manufacturer and therefore I could not get the productThe program only works if it can be followed and by not having the product I could not follow the programThe program that was sold to me was certainly not fulfilled. Sincerely,
*** ***

Tell us why here...The package you purchased was a sixteen week Lifestyle Change Program. The 16-week Lifestyle Change Program package price is $1,400. You received a 50% discount on your program. Our Lifestyle Packages are never discounted at 50%. You received a great deal on your package.Typically, we receive two shipments for our AppTrim. The first one I understand was back-ordered and our second shipment was lost in transit. I would really like to get your issue resolved for you. According to your chart, the second bottle of AppTrim is all we owe you. All other products were used. We would be more than happy to refund you for that bottle of AppTrim ($75) or that second bottle is available in our clinic for you. Thank you,Medical Weight Loss

Complaint ID # [redacted] Customer: [redacted] Medical Weight Loss has reviewed your complaint made with the Revdex.com. We understand your frustration and apologize for the inconvenience. After brought to my attention, I regret to hear about your experience with our program in the past. Furthermore,...

after I reviewed all appropriate information, we would like offer you forty-five days of HCG and lipo as a resolution to this unfortunate circumstance. At Medical Weight Loss Centers, we help over thousands of patients every year successfully lose weight, regain energy, and change their lives. We have completely revamped our office with highly trained superior staff. Our wellness team is here to help take control of your life and get healthy. We reassure you we are completely dedicated to meeting your future needs. Please feel free to contact our office at [redacted] to speak with our office manager Robyn Riley. I hope I was able to resolve your concern and we appreciate your business.

Complaint ID # [redacted] Customer: [redacted] Medical Weight Loss has reviewed your complaint made with the Revdex.com. We understand your frustration and apologize for the inconvenience. After reviewing all appropriate information, I have attached customers requested documentation. At Medical Weight Loss...

Centers, we help over thousands of patients every year successful lose weight, regain energy, and change their lives. We take pride in our service and dedication to our patients. I hope I was able to resolve your concern and we appreciate your business.

Complaint ID # [redacted] Customer: [redacted] Medical Weight Loss has reviewed your complaint made with the Revdex.com. We understand your frustration and apologize for the inconvenience. After brought to my attention, I regret to hear about your experience with our program in the past. After reviewing...

all appropriate information, I would like to apologize for any misunderstanding. The second phase of your program that you did receive was the phentermine. This was the next phase to your program. Furthermore, our office manager made several attempts to get in touch with you to resolve your issue at that time.   No refund was given to patient due to patient had fulfilled package and received all counterparts to her package for the program paid for.    At Medical Weight Loss Centers, we help over thousands of patients every year successful lose weight, regain energy, and change their lives. We have completely revamped our office with highly trained superior staff. Our wellness team is here to help take control of your life and get healthy. We reassure you we are completely dedicated to meeting your future needs. We appreciate you expressing your concern and I hope this was helpful in resolving your concerns.

Initial Business Response /* (1000, 15, 2015/07/16) */
I am the managing partner. We are going to waive the administration fee and send her a $200 fee.

Complaint: [redacted]
I am rejecting this response because:  the company violated the terms of the agreement by not providing the services at the time requested and was unorganized (I had to request the nurse to call the lab for my test results that were overdue by a week).  I was told that I would receive a call when the drops were available; I received no such call.  Since [redacted] isn't there anymore, [redacted] only has the terms of the contract to rely on but is not even considering her employees (past employees' roles in invalidating the contract).  The demand for the return of the balance of the deposit remains the desired outcome.
Sincerely,
[redacted]