Medical West Respiratory Services

I am having the refund for $written up The person that was in charge of these payments is no longer working here so the errors should seizeYour account is at a zero balance and in good standing with MW and I do apologize for her errors

Client has a portable oxygen Home Fill System w/home fill tanks in her home currently that allows her the ability to leave the house with a small 6lb tank as well as an 8lb tank, tank cart is included The POC Portable Oxygen Concentrator System that the patient is asking for along with tanks is Another Portable system and Medicare will not pay for portable systems We have spent countless hours on the phone, frequently being hung up on by the patient because she does not want to comply with her physician's orders, Medicare Compliance or with Medical West's instruction of the proper use of the oxygen I did attempt to call the patient and got words out and she hung up on me abruptly We have exhausted all efforts in trying to please this patient There is nothing else we can do for her, we have tried to offer options, she simply will not be satisfied unless she has portable systems which is not an option I had spoke to Karen from the Revdex.com today and explained this situation Thank you, Respectively, [redacted] Medical West

I LEFT A MESSAGE ON THE PTS VOICEMAIL THIS MORNING WHEN I RETURNED TO THE OFFICE THE CREDIT WAS ISSUED ON 6/AND I ADVISED THE PATIENT THAT HIS BALANCE AS OF TODAY IS AND THAT IS HIS COPAY FOR 6/29/SERVICES

Complaint: [redacted] I am rejecting this response because: I received the refund checkThat was for a payment from 6/13, which was collected in error, in the amount of $ (I still do not understand how the refund check is only for $38.06) My bank statement reads MWRS ACH.I am still waiting to resolve two things: There was another payment collected on 8/- under Medical West Res ACH The amount was $ I would like that refunded, pleaseI would like a letter (or an email) stating that my account is in good standing and will not be turned over to a collection agencyI don't want any hassle with a ding on my credit score, because I will be applying for a mortgage soon.Thank you for your prompt attention to this matter Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Responding business is misstating events and not telling complete story I have never denied receiving a CPAP machine from them they asked for me to return machine and I agreed if they would send postage paid return materialsNo return materials were received by mefollow up calls were made to me asking for payment I said I would return machine but I would not pay for it as I could get a machine at no cost to me through Minnesota Medicare supplierMachine was returned to them in the return materials they then providedSince that time they have continued to bill me at Medicare approved intervals for accessories they say they have provided but I have never receivedI have called the business over times to attempt to resolve thisOne time I spoke with a reported company manager who said she had proof I was using the machine in MN the night before my call I asked she forward me the proof because I was In Branson, MO on vacation and hadn't been in MN for several weeksNo proof was receivedI was told I had ordered the accessories and they had proof I made the orders and had received the materialsOnce again I asked to see the proofNo response from the business but the billings continued including new charges for new accessories.Lately the company has been calling my cell phone with collection demandsthey now say the CPAP machine they sent me was $but their most recient invoice shows the billed cost at $somethingI wonder if this company is routinely sending bills to medicare for accessories other patients didn't order or receive, at the time intervals medicare would normally approve payments for Sincerely, [redacted]

We did switch computer companies in Feb 2017- the copays for Sept- Jan were paid in our old system and the charges duplicated in our new system I am issuing the patient at credit of $today The balance on the account is $as of todayPlease thank the customer for bringing this to my attention My direct number is [redacted] *** if he would ever need anything additional

Complaint: [redacted] I am rejecting this response because: I returned the bill for $and they sent me a bill for $ I disagreed with this amount and then they sent me a bill for $ I have been dealing with this since April It is hard to get a hold of this company and speak to anyone who knows anything about my bill or account I would like to resolve this in a reasonable manner, but will need them to contact me on how this can happen Sincerely, [redacted] ***

I recently received a bill that did not have the promised credit and called the phone number provided but was not able to speak with anyone

Mr [redacted] was sent a check on 6/ Check number ***Thank you

Initial Business Response / [redacted] (1000, 8, 2015/12/07) */ 12/3/ The issue was resolved The client was issued a $credit to the credit card The credit of $was issued on 11/16/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I spoke to this patient and they did not discuss a cpap machine - they spoke in regards of an oxygen concentrator I adjusted the balance $to close the account

The account is at a zero balance as of today She does not owe any money She can call [redacted] which is my direct line if she has any questions

Patient has been on service with Medical West Respiratory since February Patient was provided with a POC (portable oxygen concentrator) however after month on service, patient was not properly maintaining the POC despite numerous instructions provided to patient(Unit is battery operated and patient was not charging battery) POC ONLY provides maximum of hours of oxygen before battery will need to be rechargedThis can be done either at home plugging into wall outlet or also in the car with a car AC adapter Client refused to charge the battery On 03/11/16, the POC was picked up and a homefill system was delivered Homefill system allows patient portability by filling the home fill tanks which are 6lbs (same weight as the POC) and these tanks would last 6- hours total Client was given which is noe more than the set up Client has been instructed on numerous occasions on how to fill these tanks and she refuses to be compliant We have spent countless hours on the phone where patient rudely hangs up numerous times way calls have been conducted with her physician as well as Medicare and both have stated that that patient is not compliant Despite all of this, we have provided cylinders to her on a weekly basis, however we do question her usage because she has a homefill system, and she becomes very upset we do not have the right to tell her how to use her oxygen Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** PS I did not pay the bill since the amount posted was incorrectI will gladly pay the bill WHEN I receive the corrected billAs of 7/19/2017, I have not received a corrected bill

I am having the refund for $written up. The person that was in charge of these payments is no longer working here so the errors should seize. Your account is at a zero balance and in good standing with MW and I do apologize for her errors

The customer placed an order on 08/22/2017. As of 09/12/the order was pending validation with the doctor’s office. The customer contacted our office on 09/13/to check the status of her order, she was made aware that it was pending validation. She said that she placed the
order a month ago and told the person who took the order that she will not be insured this month (09/2017). She was informed we could not bill insurance if the policy had termed and that we could not back date the order. She asked to speak with a supervisor. I spoke with the customer and informed her that I would have the call pulled from 08/22/when she placed her order, all reorder calls are recorded. If she mentioned that her insurance was going to term then we would dispense her supplies, and if it was not verified she would be responsible for the cost of supplies if she chose to keep her order. On 09/14/I contacted the customer and once I informed her that she did not confirm that insurance was terming but that she said, “Okay, I will probably have new insurance so will have to call that in,” she stated she was going to contact the Revdex.com and Attorney General. She asked that we not send any supplies unless it would only cost her the copay. Patient has since placed an order on 01/02/and it was shipped to her home on 01/04/2018. *** ** ***

Patient was set up with a cpap 3/10/by a physician in MO. Once we billed Medicare we were denied due to his mailing address of the patient is in MN not MO with social security. We had MO address on file for the patient He should have gotten a machine in MN After
receiving the denials from Medicare we billed the patient directly to prompt a call so we could get the machine returned. We billed the patient on 11/27/called in January states we were committing fraud he never received the equipment. Explained to patient we do have a signed delivery ticket that I have attached. We offered to send him a shipping label to send back the machine. Patient called in 2/stating he mailed, not shipped, the machine back on his own. Our clinical department logged onto the modem and it pinged in MN and was still being used. Patient called back again 2/stating he never received the equipment claiming fraud again. As of 3/there is no proof that the serial number on the machine has been returned to Medical West due to it would have been cleaned/serviced and the hours used would need to be logged as well and is still assigned to this patient in our computer system to this patient. If the patient would pay $for the cpap for him to own we will write off the balance of the account

Her account is at a zero balance - the invoice could have crossed in the mail

The payment of $was posted to the patients account on 5/16/and was applied to his copays as the machine rerented. However, once the insurance processed the claims, the amounts went applied towards his deductible for each claim starting 5/16/through Nov 2017. The
patient is now non compliant with the machine and we are not able to obtain authorization. The patient needs to pay an additional on top of the that he owes now. Or he may pay the balance and return the machine