Mr [redacted] called off one of our advertismentsHe wanted to order coins at $139.95, however due to the overwhelming demand and the increase in the price of gold we could only honor coins at that price and each additional coin he was informed IF he wanted them would run $each...he informed the sales executive he didn't so we charged his card only for what he ordered and shipped it outWe make sure to inform the clients via visible disclaimer that the offer can be limited or withdrawn due to market volatility etcin this case we upheld at the advertised priceI have attached a copy of his invoice showing the charge for his orderNo other charges were processed for Mr***, only what is seenHe has received his order and if he would like to order more, we would gladly give him the current market price for the order and items he would like to orderSincerely,USPM Resolution Dept [redacted]
This is in response to your letter of May 16,
I do want the three silver coins at price of $each as advertised and was told they would fill when I called the order in.Thank you for the prompt attention to this matter.*** ***
Regarding the order in this complaint, customer attempted to return the coins in question several months past our return policy In addition, customer did not contact USPM to receive an RMA number for the return of said items We do not accept returns without an RMA number.All packages
were signed for by the client At no time did the client ever contact us regarding a missing shipment and/or make mention of being unsatisfied.At USPM, we pride ourselves in following a very strict shipping policy that includes weighing, videotaping, package insurance and signature upon delivery We offer the best service possible to all of our clients.We have completed a thorough process with the credit card company and judgment has been passed in our favor due to the evidence that we provided.Sincerely,United States Precious Metals
At United States Precious Metals, our customer service and satisfaction have always been, and will always remain, a top priority.As in all of our ad campaigns, there are terms listed at the bottom of the advertisement that specifically state "Due to limited supply, offer may be withdrawn or limited
at any time."With the volatility of the precious metals market, there are times when we must limit orders to allow a wider base of customers the opportunity to invest in the precious metals market. Sincerely,***
We have a recording of the second call Mr*** placed to us and spoke with ***, but we have no record of the first callThe only reason that the price was $more per coin when he called is because there wasn't an order or record of call when he says he originally placed the orderWhen he
placed the call and spoke with *** silver was at a much higher priceAs a business that deals in a volatile market we have to protect ourselves from the rising costs and in turn when prices are falling offer better prices to clients in that scenarioWe have filled thousands of orders at the advertised price of $Due to the situation I would be glad to fill the order for Mr*** just by taking his word for itPlease have him call and ask for *** and I will get him taken care of.Best regards & thanks. United States Precious Metals1-800-435-
Mr. [redacted] called off one of our advertisments. He wanted to order 10 coins at $139.95, however due to the overwhelming demand and the increase in the price of gold we could only honor 2 coins at that price and each additional coin he was informed IF he wanted them would run $159.95 each...he...
informed the sales executive he didn't so we charged his card only for what he ordered and shipped it out. We make sure to inform the clients via visible disclaimer that the offer can be limited or withdrawn due to market volatility etc. in this case we upheld 2 at the advertised price. I have attached a copy of his invoice showing the charge for his order. No other charges were processed for Mr. [redacted], only what is seen. He has received his order and if he would like to order more, we would gladly give him the current market price for the order and items he would like to order. Sincerely,USPM Resolution Dept[redacted]
Mr [redacted] called off one of our advertismentsHe wanted to order coins at $139.95, however due to the overwhelming demand and the increase in the price of gold we could only honor coins at that price and each additional coin he was informed IF he wanted them would run $each...he informed the sales executive he didn't so we charged his card only for what he ordered and shipped it outWe make sure to inform the clients via visible disclaimer that the offer can be limited or withdrawn due to market volatility etcin this case we upheld at the advertised priceI have attached a copy of his invoice showing the charge for his orderNo other charges were processed for Mr***, only what is seenHe has received his order and if he would like to order more, we would gladly give him the current market price for the order and items he would like to orderSincerely,USPM Resolution Dept [redacted]
This is in response to your letter of May 16,
I do want the three silver coins at price of $each as advertised and was told they would fill when I called the order in.Thank you for the prompt attention to this matter.*** ***
Regarding the order in this complaint, customer attempted to return the coins in question several months past our return policy In addition, customer did not contact USPM to receive an RMA number for the return of said items We do not accept returns without an RMA number.All packages
were signed for by the client At no time did the client ever contact us regarding a missing shipment and/or make mention of being unsatisfied.At USPM, we pride ourselves in following a very strict shipping policy that includes weighing, videotaping, package insurance and signature upon delivery We offer the best service possible to all of our clients.We have completed a thorough process with the credit card company and judgment has been passed in our favor due to the evidence that we provided.Sincerely,United States Precious Metals
At United States Precious Metals, our customer service and satisfaction have always been, and will always remain, a top priority.As in all of our ad campaigns, there are terms listed at the bottom of the advertisement that specifically state "Due to limited supply, offer may be withdrawn or limited
at any time."With the volatility of the precious metals market, there are times when we must limit orders to allow a wider base of customers the opportunity to invest in the precious metals market. Sincerely,***
We have a recording of the second call Mr*** placed to us and spoke with ***, but we have no record of the first callThe only reason that the price was $more per coin when he called is because there wasn't an order or record of call when he says he originally placed the orderWhen he
placed the call and spoke with *** silver was at a much higher priceAs a business that deals in a volatile market we have to protect ourselves from the rising costs and in turn when prices are falling offer better prices to clients in that scenarioWe have filled thousands of orders at the advertised price of $Due to the situation I would be glad to fill the order for Mr*** just by taking his word for itPlease have him call and ask for *** and I will get him taken care of.Best regards & thanks. United States Precious Metals1-800-435-
Mr. [redacted] called off one of our advertisments. He wanted to order 10 coins at $139.95, however due to the overwhelming demand and the increase in the price of gold we could only honor 2 coins at that price and each additional coin he was informed IF he wanted them would run $159.95 each...he...
informed the sales executive he didn't so we charged his card only for what he ordered and shipped it out. We make sure to inform the clients via visible disclaimer that the offer can be limited or withdrawn due to market volatility etc. in this case we upheld 2 at the advertised price. I have attached a copy of his invoice showing the charge for his order. No other charges were processed for Mr. [redacted], only what is seen. He has received his order and if he would like to order more, we would gladly give him the current market price for the order and items he would like to order. Sincerely,USPM Resolution Dept[redacted]