Medicine Man Sandpoint Pharmacy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This message does not solve my problem, plus the person who came over to my house was unclear and did not help me solve my problem at allThe only thing he said was that he was late to this problem, which meant that he was unaware of this beforeI can not pay the amount that is being charged of $38,The company is not doing what they agreed to do within the contractTo help solve this problem someone should be sent over to my house that can actually help and that is educated enough in this situation to aid with the problem I am having Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I am not satisfied with this response as nothing has been resolved and I am offended that our complaint was referred to as "frivolous." The representative/manager of Komprehensiv Solutions did give us names of lenders, however the lenders told us the exact same thing that every other lender we had already spoken with told us: they do not do solar loans, we would need to either take equity out of our home (which we were clear that we do not have) or we would need to get a personal loan of which we could only borrow up to $25,with a month term which would make our payment nearly $per monthWe were told our monthly payment would be around $per month when we purchased the solar, that is a huge differenceThere were lenders that did solar loans but only if you are putting NEW solar on your home, not refinancingWe are still in a financial bind over this, still at square oneWe will be seeking a partial reimbursement for the solar system Regards, [redacted]

I am not sure why this client filed a complaint against Global Wide Green. This was simply the contractor that installed their solar electric system. They need to take this up with Arizona Clean Energy. This is the company that sold them the system. My understanding is that
they reached out to them today in an attempt to help and provide some direction. It is unfortunate that they cannot re finance their loan.I wish I could provide additional assistance to this client.Thank you

In Response to the complaint at hand I do not have a solution at this time, however I am working with my Attorney to try and figure out a solution to his concernsI am willing to talk to client and try to resolve this in a reasonable manner if he is willing to cooperate with us and will keep you updated on any progress that happens with the situation.Respectfully,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This message does not solve my problem, plus the person who came over to my house was unclear and did not help me solve my problem at allThe only thing he said was that he was late to this problem, which meant that he was unaware of this beforeI can not pay the amount that is being charged of $38,The company is not doing what they agreed to do within the contractTo help solve this problem someone should be sent over to my house that can actually help and that is educated enough in this situation to aid with the problem I am having.
Regards,
*** ***

The customer confirmed we were adamant about them having to refinance their loan within a yearThey refinanced their house without adding the solar into it months ago

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I am not satisfied with this response as nothing has been resolved and I am offended that our complaint was referred to as "frivolous." The representative/manager of Komprehensiv Solutions did give us names of lenders, however the lenders told us the exact same thing that every other lender we had already spoken with told us: they do not do solar loans, we would need to either take equity out of our home (which we were clear that we do not have) or we would need to get a personal loan of which we could only borrow up to $25,000 with a 60 month term which would make our payment nearly $1000 per month. We were told our monthly payment would be around $130 per month when we purchased the solar, that is a huge difference. There were lenders that did solar loans but only if you are putting NEW solar on your home, not refinancing. We are still in a financial bind over this, still at square one. We will be seeking a partial reimbursement for the solar system. 
Regards,
[redacted]

Mr. [redacted]'s Solar System was powered up on February 4th of this year and has, to our knowledge, been functioning perfectly well since that time.  We were unaware of any concerns until May 9th, when he indicated confusion over the status of his tax credits.  He forwarded his letter from...

lthe IRS, and it was unclear.  At this point I dispatched our Customer Service Manager to his home to meet with him and discuss the matter.  Our Representative determined and explained that his tax credits still exist and are available to him.  He was simply unable to recoup all during the first year due to his own personal tax situation.  He understood this point.  We will be in contact with Mr. [redacted] to see if we can be of assistance.

This customer acknowledged at the time of sale that they understood that the finance company was giving them a one year loan and they needed to refinance it before the year was up. They also acknowledged at the time of sale that they knew the ramifications of not paying the loan off within a year. The one year loan they were approved for has not expired. I recommend that they refinance their loan and this complaint be removed as frivolous. We were actively helping this customer by providing three lenders that many of our other customers have used and I was prepared to provide two more when we received this complaint.