Medicine Shoppe Pharmacy

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This letter is in response to complaint#*** Thank you for the opportunity to defend myself againstthese allegations.First off when MsCustomer called me, she was highly agitated and distraught claiming that the previouscontractor she hired, had “ripped her off’ and complained of a
leaking roofShe was so upset, I took pity onher despair, and went to take a look at the situation.She needed the front side of her roof replaced, with the possibility of also having to replace any rottenwood beneath.It was agreed upon $to remove and replace shinglesWood replacement, an additional $200.00.I also explained to MsCustomer that if she chose to pay by credit card, a 3% fee ($60.00) would also becharged to her cardShe also agreed to thatThe 3% service fee goes to the credit card company forhandling the transaction, NOT in my pocketlThe $credit she is seeking because she chose to clean up the debris is actually $sheSAVED by NOT having us do the cleanupused White Aspen shingles because it is a closer match (due to weathering) with the shingles on the backside of roofThe Aspen White is the same price as Aspen GrayColor choice does not affect the price.We ran a bundle short near completion, (which disputes her accusations of over measuring and buying toomany bundles etc.) MsCustomer said she had leftover Aspen Gray from the previous work that we werewelcome to useRather than leave the site to buy another bundle, we decided to take her up on her offer.She now states that she paid $for the shingles she offered usShe didn’t pay me $Again, shesaved herself some money by using the shingles from her prior roofjobThey were NOT stolenThey areon her roofi Nothing was stolen.I suspect MsCustomer is simply complaining and making accusations to badger me into refundingher money.I take pride in my work and care about the reputation of my businessShe hired me because she felt thefirst contractor “ripped her off’I stand behind my workI don’t see where she is owed any compensation.Thank You

I am writing in response to a complaint against my companyAffordable BuildersI appreciate theopportunity to defend the integrity of my business.I have been working construction for years and have owned my own business for almost years.A little over years ago, Sept.16,2013, I was hired by
the “homeowners” to install black metal roofing onthe main root porch root and shedIn addition, I was to install feet of gutter, vinyl to porch ceiling,and re-install missing soffit(customer had saved the missing pieces)As a professional, I felt that my work there was done properly and accordingly to their desiresTheyrepeatedly mentioned how beautiful and pleased they were with the results.Late September ofthis year (years later) the “homeowners” contacted me complaining of loose gutter andsoffitOn October 5,went to their home to see what was going on and to try to satisfy theircomplaintI discovered that the problem pertained to a rotted fascia board beneath aluminum fasciaIn mydefense, years ago, when I hung the gutters, everything seemed intact and there appeared to be no reasonto tear off the aluminum to check for rotten wood, nor did the customer request itUpon discovering whatthe culprit was, I offered to repair it by installing a new fliscia board, ft of fascia, and rehang the gutterfor a fee of dollarsKeep in mind, this is years laterThe last winters have been extreme and long.Last winter several ice storms, that can be heavy on guttersI feel this may have played a part in the guttercoming loose.I feel that the homeowners over-embellished with their complaintsUnfortunately , there are times whencustomers expect a lifetime of free repairsI have no comment concerning the interior ofthe homeAll ofmy work was done outdoors.I have agreed to do the above repairs at no cost to the customer to resolve this complaint.Thank you

Mr L[redacted] is a COMPLETE LIAR and he KNOWS it   evidently a SIGNED BINDING  CONTRACT means NOTHING to him   HE had NO right to change colors  and ohhhhhhh Mr L[redacted]    20 yr warranty shingles ARE NOT the sameprice as 25 year warranty shingles  and there's FIVE YEARS warranty lost because HE wanted to use CHEAPER shingles   I have a statement and have been in touch with OWENS CORNING  that PROVES him to be the liar he is    and the back half of the house is ASPEN GRAY   it will NEVER match the SHASTA WHITE shingle that HE CHOSE to use  because they were CHEAPER and   thus  was MORE MONEY in HIS pocket    L[redacted]'s workers  loaded THREE extra bundles of shingles that WERE LEFT OVER  into their truck and left   WHY were there three extra bundles ?  BECAUSE HE OVER ESTIMATED the total area that needed done   arguing with ME that my home was 50' and NOT 48"   IT IS 48'  and I DID NOT authorize him to use THREE bundles of MY SHINGLES  another lie     I did NOT call him in "despair"  NOR WAS I AGITATED about the roof job    I simply told him that the guys hadn't been in contact to get the front half done yet  and it needed done soon  as I had no way to  get in touch with the men that did the back half    they were NOT contractors     they were FRIENDS  and did a BETTER job than l[redacted]'s people ALL of the money charges he mentioned were made AFTER the contract amount was given to me and signed      there was NO mention of me cleaning up debris UNTIL AFTER the job was in process   so HOW could I have agreed to that ?  there was also NO mention of ANY service fees for him taking a charge card as payment BEFORE contract was signed      THAT is to be told to the customer up front  and it WAS NOT MENTIONED until he was charging my charge cards  OVER the agreed upon amountthe WOOD  wellllllllll  Mr L[redacted] failed to mention the TWO GIFT CARDS in the amount of $75 that he USED to buy wood    what ?  he thinks I gave those to him as a BONUS ???    sorry  but have filed charges and WILLsee L[redacted] in court   BREACH OF CONTRACT IS BREACH OF CONTRACT   he is a LIAR  and a CHEAT   he committed FRAUD  and he IS going to make restitution no matter HOW MANY LIES HE TELLS    he was NOT HERE the WHOLE TIME the roof was being shingled   he LEFT  ( conveniently )     AND   it ALSO states ON CONTRACT  that ANY amounts or charges OVER AND ABOVE ESTIMATE AMOUNT ARE TO BE AGREED ON AND IN WRITING     L[redacted] REFUSED to give me a receipt for the second half of the payment with ITEMIZED charges listed        hmmmmmm     guess L[redacted] omitted that also in his defense   L[redacted] also urinated on my garage when he was here     VERY DISGUSTING behavior for a business man

Review: On June 3,2014 I went to the Medicine Shoppe pharmacy to pick up my wifes prescription. When the clerk ran the charge on my [redacted] the amount came to $41.00. I disputed the amount with the pharmacist and the $41.00 charge was refunded. Ref: receipt no. [redacted]. A second charge was run on my [redacted] for 31.95. Ref: receipt no. [redacted]. On June 5, 2014 I received an e-mail from [redacted] showing a charge 0f $72.95. On check of my account I discovered 2 charges on my account from The Medicine Shoppe. One was for the valid charge of $31.95 and the other for a charge of $41.00 that had been refunded on my [redacted] The pharmacy had submitted the refunded amount of $41.00 on my [redacted] using the original receipt no. [redacted].I took this info to the Medicine Shoppe and pharmacist refused to acknowledge that the charge was even made. I made 3 trips to the pharmacy with documentation and was refused a refund each time.Desired Settlement: I expect The Medicine Shoppe to acknowledge the mistake and remove the charge from my [redacted] Account. I do not know if this is human error or a fault in the billing system but expect it to be rectified as soon as possible. I have filed a dispute with [redacted] for the charges to defer payment of the $41.00 until this matter is resolved.