MEDICINE SHOPPE (THE)

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As you can see by the enclosed photos, the driveshaft was hit by a [redacted] causing dents which caused the driveshaft to become imbalanced These dents were brought to my attention by the mechanics at [redacted] Chevrolet in [redacted] ** The were appalled that the driveshaft was hit They advised me that you hit the cast steel yoke, not the hollow driveshaft Not only was the service on my truck not up to par, but their customer service was lacking Their Service Manager, [redacted] , never returned any of my calls I had to call him to get answers When I suggested he call [redacted] Chevrolet to talk with their mechanic, he told me to have them call him He was suppose to have the owner on the line when I called him, but that never materialized The service and customer service of GR Chevrolet was terrible and I'm out $ Regards, [redacted]

We do not ask our sales staff to "coach" customers on how to pass a bank interview When our manager reviewed the application to purchase the vehicle, he thought the income on the application was a net amount and not a gross amount The manager at that time, grossed the net income amount up to what he believed was the correct income for the customer Our manager was under the assumption the customer had given us his income after all taxes, insurance and any deductions to his income The manager was only trying to send the bank the gross amount which is the preferred method of most banks when receiving an application when income is needed We believe that there was a miscommunication on the customer's and salespersons part in not understanding the process of using the correct income that was being forwarded to the bank There is a difference when using net income versus gross income Most banks want to see the gross amount of income from the customer when applying to purchase a vehicle In many cases the bank will ask for proof of income on the customerWhen sending an application to the bank, the dealership has no way of knowing if the bank will require proof of income Our manager, in what he thought, was trying to send the correct amount of income and was in no way trying to do anything wrong We have discussed this with our sales staff and have asked them to refrain from taking it upon themselves to act without speaking to upper management We have asked our manager to clarify the question of correct income and not to assume that the income is always correct from the sales personWe would like this opportunity to apologize for any miscommunication that was perceived by the customer as untruthful It is our intent to conduct business as business should be conducted, in a honest and truthful manner Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have had to repair major components of this vehicle since buyingThe first thing about months after buying the vehicleI truly believe that I was sold a lemonI believe they knew it was a lemon when they sold me the vehicle Regards, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm tired of dealing with GT Chevrolet They are not going admit that they screwed up because then they would have to pay They figure I'm miles away and won'y pursue this through legal matters As for the dents, you can feel the one dent's depression with your finger You do want you want with this claim, I just know that the next time I visit Virginia and I have vehicle problems, I surely won't be going to GR Chevrolet Regards, [redacted]

Please see attached If you further inspect the photo the “ping dents” from the spacer/ [redacted] are on the yoke The discoloration on the drive shaft is just merely where the rust was rubbed off in the process of securing the driveshaft to replace the U-joints We do not have a [redacted] s inches wide Also, I want to reiterate the customer brought us a truck(unloaded) with a vibration He picked the truck up and kept it several days with no complaints He then loaded the truck and stated that he then felt a vibration We fixed an unloaded truck

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The sales person was provided with what he was asked and returned and did use the words "coach you" in regards to the bank applicationHe actually said it a few times, along with "this is what the bank wants to hear"I even talked directly to the manager after and he didn't ask me any questionsHe seemed upset that I had asked to talk to him with a complaint about one of his sales peopleWhen I walked out the sales person didn't even call us to come get our title back from our registration that we had for got he had called to tell us that they ran our information again after I told him I wasn't going to buy anything from themHe said with the right information in the got us a better dealWhen we arrived to get the registration my wife went in to get it and the deal was better with the right information inSo if I provided the wrong information the first time and didn't get asked any other questions or provide any other information where did the manager get the right information to provide me with a "better deal"The problem started with the manager and got carried down to the customerThe manager needs to be retrained on how to do his job not just a meeting about what happened ( if there even really was a meeting)The customer service relations from the manager also needs to be retrained, he should be more then happy to talk with a person who has a complaint not just seem like its a inconvenienceHe should also not just go right back to his computer for a complaint like this, he should have went and talked to the sales person and stopped it right then an there The business said the conduct business as business should be conducted in a honest and truthful manner, but now they are saying it was just a miscommunication my wife was away dealing with one of my kids and heard him say the same thing "coach you" I'm sure I'm not the first person they have done this to but I'm probably the only one who had the integrity to say no to the deal For theses reasons I do not accept.
Regards,
*** ***

Mrs***, We have reviewed your service history and extended warranty coverage on this particular vehicleUpon diagnosis that your manifold was cracked, we then contacted your extended warranty company provided, and unfortunately the extended warranty you selected when purchasing the
vehicle is "list specific" to parts coveredThe manifold is not a list specific item covered under your extended warrantySince the vehicle was purchase two years ago and is now over 100,miles there's not much we can do on our sideYou're always welcome to stop by and see us at GR Chevrolet for an appraisal to trade in your current vehicle. Sincerely, *** *** - Sales Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have had to repair 3 major components of this vehicle since buying. The first thing about 6 months after buying the vehicle. I truly believe that I was sold a lemon. I believe they knew it was a lemon when they sold me the vehicle. 
Regards,
[redacted]

Please see attached.  If you further inspect the photo the “ping dents” from the spacer/[redacted] are on the yoke.  The discoloration on the drive shaft is just merely where the rust was rubbed off in the process of securing the driveshaft to replace the U-joints.  We do not have a [redacted]s 5 inches wide.  Also, I want to reiterate the customer brought us a truck(unloaded) with a vibration.  He picked the truck up and kept it several days with no complaints.  He then loaded the truck and stated that he then felt a vibration.  We fixed an unloaded truck.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As you can see by the enclosed photos, the driveshaft was hit by a [redacted] causing dents which caused the driveshaft to become imbalanced.  These dents were brought to my attention by the mechanics at [redacted] Chevrolet in [redacted].  The were appalled that the driveshaft was hit.  They advised me that you hit the cast steel yoke, not the hollow driveshaft.    Not only was the service on my truck not up to par, but their customer service was lacking.  Their Service Manager, [redacted], never returned any of my calls.  I had to call him to get answers.  When I suggested he call [redacted] Chevrolet to talk with their mechanic, he told me to have them call him.  He was suppose to have the owner on the line when I called him, but that never materialized.  The service and customer service of GR Chevrolet was terrible and I'm out $842.  Regards,[redacted]

After driving from [redacted] to Martinsville, Virginia while hauling a camper, Mr. [redacted] visited GR Chevrolet Service for a vibration he noticed in his truck. After looking at the vehicle, we diagnosed the problem stemming from u-joints deteriorating & coming loose. (This problem is usually caused...

by manual wear and tear on a vehicle.) Furthermore, we showed the u-joints to the customer and we all agreed that they needed to be replaced.In order to replace the u-joints the rear cap must be hit, to knock the u-joint out. In NO WAY was this truck hit in the drive shaft or hard enough to bend the drive shaft in our shop. After the replacement, everything was repaired with no complication or issues. The vibration that the truck had when it came to us without being under load was no longer present.We did not hear back from this customer until he was back in [redacted], which was several days after he got his truck back. At that point, Mr. [redacted] called and advised after remounting the camper to his truck again, he noticed the vibration again. Unfortunately, without being able to see this vehicle, we are unable to diagnose that issue. The u-joints were in definite need of repair and the customer agreed to that being done.The customer advised he had visited a Chevrolet dealer in [redacted] after getting back - and they said the Drive Shaft was bent. While performing these repairs, there is absolutely no way we could have harmed the customer’s driveshaft while replacing the u-joints. We're very sorry for the unfortunate events, and if under inspection any issues are noted with the work we performed on the u-joints, we will be happy to assist. - [redacted]Service Manager

We do not ask our sales staff to "coach" customers on how to pass a bank interview.  When our manager reviewed the application to purchase the vehicle, he thought the income on the application was a net amount and not a gross amount.  The manager at that time, grossed the net income amount...

up to what he believed was the correct income for the customer.  Our manager was under the assumption the customer had given us his income after all taxes, insurance and any deductions to his income.  The manager was only trying to send the bank the gross amount which is the preferred method of most banks when receiving an application when income is needed.  We believe that there was a miscommunication on the customer's and salespersons part in not understanding the process of using the correct income that was being forwarded to the bank.  There is a difference when using net income versus gross income.  Most banks want to see the gross amount of income from the customer when applying to purchase a vehicle.  In many cases the bank will ask for proof of income on the customer. When sending an application to the bank, the dealership has no way of knowing if the bank will require proof of income.  Our manager, in what he thought, was trying to send the correct amount of income and was in no way trying to do anything wrong.  We have discussed this with our sales staff and have asked them to refrain from taking it upon themselves to act without speaking to upper management.  We have asked our manager to clarify the question of correct income and not to assume that the income is always correct from the sales person. We would like this opportunity to apologize for any miscommunication that was perceived by the customer as untruthful.  It is our intent to conduct business as business should be conducted, in a honest and truthful manner.  Regards,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm tired of dealing with GT Chevrolet.  They are not going admit that they screwed up because then they would have to pay.  They figure I'm 500 miles away and won'y pursue this through legal matters.  As for the dents, you can feel the one dent's depression with your finger.  You do want you want with this claim, I just know that the next time I visit Virginia and I have vehicle problems, I surely won't be going to GR Chevrolet.
Regards,
[redacted]