Medicine Shoppe

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Contact Name and Title: [redacted] store mgr Contact Phone: XXXXXXXXXX Contact Email: [redacted] @medshoppestl.com Customer did purchase the product here, He told me from the top of his head what he wanted, at that time I did explain to him they were not returnable due sanitary reasons (it was for the foot which we cannot resell), at that time he said okHe then purchased it and left the pharmacyI believe that Mr [redacted] realized with his paperwork that it was the wrong sizeHe did show up the next day wanting a refund and I repeated to him again that they were not returnable as I had explained the day beforeBut we offered to provide him a refund but he didn't have the receipt and stated to us that he threw it awayMr [redacted] was upset and left

We are in communication with Mrs [redacted] We have reached a resolution and are looking forward to resolving all of Mrs [redacted] concernsSincerely,Milestonz Jewelers

Good AfternoonPlease see attached for hotel creditThe charge on [redacted] ***'s credit card was made in error, and it has been reversedLet me know if you have any questionsThank you, [redacted] *** [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Thank you for the opportunity in allowing us to respond to this customer complaintWe have on record that on 8/24/at 2:pm, Mr [redacted] was advised that if the account was not properly satisfied that a repossession would reflect on his account after the item is returned due to non payment Mr [redacted] continued to make payments up to 02/12/until the remaining balance was paid in fullThe customer was made aware of our sales policyWe would like very much the opportunity to earn Mr [redacted] 's businessWe understand that at times in life finances can be challenging and that is why Milestonz prides itself at being a credit jeweler with a credit plan for everyoneThe original item that was returned has been discontinued for some time nowThat doesn't mean that we cannot come to an agreement on another item that looks similar or possibly entertain an exchange for a completely new wedding set designWe have attempted numerous times to contact Mr [redacted] and have not been successful due to being unable to leave a voicemail messagePlease have Mr [redacted] contact us or me personallyI would like the opportunity to find him and his wife a beautiful wedding set that they would love to wear.Sincerely, [redacted] General Manager Milestonz Jewelers [redacted]

*** ***:Account: ***I want to thank you for bringing these concerns to my attentionSometimes using outside agency can be effective, but I want to assure you that this is the first I am hearing about you unacceptable visit at our Rancho Cordova Location. I have already
starting looking into the turn of events that led us to this point and I have discovered that the Store Manager has attempted to contact you on multiple occasionsPlease see below: 1) Called on May 25th at 1:07pm with the Voicemail box full and unable to leave a messageWe were able to leave a Voicemail message on your home.2) Replied to your email that was sent on the 24th after business hoursThe response was next day on May 23rd at 11:AM 3) The Account requires immediate action and warrants an immediate response to the status.Please contact me at the Florin Road location so that We can discuss yo concerns and this will allow me the opportunity to resolve them.We strive to deliver legendary customers service by listening to our customers needs. Sincerely,***Milestonz Jewelers*** *** **Sacramento CA 95823***

Im continuing my complaint complaint #*** I spoke to the manager at this location June the 19th and he then called me back on the 20th leaving a voice mail that said "Hello this message is for Kristin MooreThis is RaymondThe general manager here at Milestone JewelersJust wanted to follow up with you on the conversation that we had yesterday another optionI have for you is you have some good amount of money paid into the account I would beHappy to offer youI'd really appreciate the opportunity to offer you a variety of our selection of men's bands that we have that we can just cash you outSo you don't have a payment anymore and still get him something very nice classy that he can you know be happy to work okay? So give me a callI tried calling at the the cellphone numberIt wasn't able to get through and I'm going to be available here at the former location til about telephone number is *** *** ***Thank you very much."I don't have any merchandise I want a refund!

Thank you for allowing me the opportunity to respondWe here at Milestonz will go above and beyond to deliver customer satisfaction on every opportunity that comes our wayWe are greatly sorry for the *** *** voucherAlthough we cannot predict if a company will stay in business, we will however
make the situation right and replace the voucher with another updated voucherAs for the terms of the contract, they are clearly stated on the contract along with the monthly finance charges that are assessed at the end of the monthI would like very much the opportunity to address to speak with Mrs BryantIf the quality of the jeweler is a concern, we will exchange it for a similar valued item at no additional cost

Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: Medicine Shoppe Pharmacy
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@medshoppestl.com
On the date of service (12/31/15) we were not provided an insurance cardWe were informed last week (2/2/16) that the
patient had insurance at the time of service and we offered to provide a statement for the patient to receive reimbursement from the insurance company and he declined, also we offed to give store credit for future refills and he declined that as well
Final Business Response /* (4000, 14, 2016/02/16) */
On 2/10/I called MO Medicaid administrations and was told that he could be refunded by Medicaid with accompanying paperwork that we offeredHe did not want the paperwork on 02/01/I am not aware of *** store policesOn the bottom of the receipt it states that no cash will be refunded after daysThis was brought to our attention over a month laterWe offered store credit and he did not want it

I am rejecting this response because: This was not told to us at the time of purchase, *** knew I wanted white gold and stated it was white goldShe could have written silver on there after the fact for all I know l surely would never pay $for silverShe not only told us it was on sale but told us it was white gold*** and I are supposed to be meeting tomorrow to resolve the issue so for now I'd like the case to remain open until this is completely resolvedI'd like to get back on track with payments for what I was told I was purchasing, white gold

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Case resolved. I have given the customer a refund and a statement of settlement has been filled out. I have uploaded it for your verification.Thank you-- Make it a great day![redacted]General Manager

Thank you for the opportunity in allowing us to respond to this customer complaint. We have on record that on 8/24/14 at 2:52 pm, Mr. [redacted] was advised that if the account was not properly satisfied that a repossession would reflect on his account after the item is returned due to non payment....

Mr. [redacted] continued to make payments up to 02/12/2016 until the remaining balance was paid in full. The customer was made aware of our sales policy. We would like very much the opportunity to earn Mr. [redacted]'s business. We understand that at times in life finances can be challenging and that is why Milestonz prides itself at being a credit jeweler with a credit plan for everyone. The original item that was returned has been discontinued for some time now. That doesn't mean that we cannot come to an agreement on another item that looks similar or possibly entertain an exchange for a completely new wedding set design. We have attempted numerous times to contact Mr. [redacted] and have not been successful due to being unable to leave a voicemail message. Please have Mr. [redacted] contact us or me personally. I would like the opportunity to find him and his wife a beautiful wedding set that they would love to wear.Sincerely,[redacted] General Manager Milestonz Jewelers [redacted]

Thank you, [redacted], for reaching out. I have left multiple messages on your voicemail in attempts to resolve your concerns. I want you to know that we at Milestonz Jewelers take our customer’s concerns very seriously and strive for a great experience on every visit. I researched your...

concerns and it appears that the contract lists you purchasing a Silver Ring and not White Gold Ring. Our findings confirmed that the business transaction was conducted fairly and truthful. Because our policy promotes that your concerns are our concerns, I would like very much to deliver to you Legendary Customer Service and exchange your ring for one that pleases you while staying within the price boundaries. Please give me call and allow me the opportunity to serve you!   Sincerely Milestonz Jewelers [redacted]

We are in communication with Mrs [redacted]. We have reached a resolution and are looking forward to resolving all of Mrs [redacted] concerns. Sincerely,Milestonz Jewelers

Good Afternoon. Please see attached for hotel credit. The charge on [redacted]'s credit card was made in error, and it has been reversed. Let me know if you have any questions. Thank you,  [redacted]
[redacted]
[redacted]
[redacted]...

[redacted]
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I would like to accept the business offer and exchange both pairs of earrings for a piece of Jewlry that is the same amount we paid for the earrings or possibly upgrade my ring.I would also like the updated voucher. I would also like to note that the sales contract did say the interest rate but no where on the contract does it say how many months it'll take to pay off. If the business would like the opportunity to speak to me they can call me at the number they have for my account.

Our records indicate that our customer was in possession of the merchandise and later returned to the store with Diamonds missing from the setting. Our position stands. We would like nothing more than to resolve Mrs. [redacted] concerns. We are requesting that she reach out to me at the Florin Rd location.  We strive for 100% customer satisfaction and would appreciate a phone call and a few minutes of her time to resolve the matter. We feel that a conversation by phone or in personal will result in a resolution. I urge Mrs. [redacted] to contact us.Thank youGeneral ManagerMilestonz Jewelers[redacted]

Initial Business Response /* (1000, 5, 2015/09/02) */
Contact Name and Title: [redacted] store mgr
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@medshoppestl.com
Customer did purchase the product here, He told me from the top of his head what he wanted, at that time I did explain to him...

they were not returnable due sanitary reasons (it was for the foot which we cannot resell), at that time he said ok. He then purchased it and left the pharmacy. I believe that Mr. [redacted] realized with his paperwork that it was the wrong size. He did show up the next day wanting a refund and I repeated to him again that they were not returnable as I had explained the day before. But we offered to provide him a refund but he didn't have the receipt and stated to us that he threw it away. Mr. [redacted] was upset and left.

Please allow me to introduce myself. My name is [redacted]; I am the [redacted] for Milestonz Jewelers. Thank you for bringing this complaint to my attention. We at Milestonz Jewelers have served thousands of customers in the Sacramento and Bay area combined. We understand that special...

circumstances may arise since each and every customer has different needs. We are extremely confident to state that we will go above and beyond to satisfy our customers. With that being said, we have made numerous attempted to establish arrangements with Mr. [redacted]. We have over 21 individual dates that we have attempted to contact Mr [redacted] to make arrangements. The majority of the times we called, we were able to leave a voice mail message due to the voicemail box not set up. Often the phone would just ring or hang up after a few rings. When we were able to make contact with My [redacted], it resulted in him setting up a multiple promise to pay and they never were seen through.  By the end of March 2016, Milestonz made the decision to return the item purchased and close out the account. This decision was made because Mr [redacted] failed to make payments as agreed and broke multiple promises to pay on the account. The decision did not result in negative credit reporting such as repossession. It has been reported as closed status. On 4/4/16 I reached out to Mr [redacted] and informed him of the end result. I offered My [redacted] the opportunity to reopen the account since in the conversation he conveyed to me that he wanted to establish credit. My [redacted] is welcomed to come into anyone of our stores and reopen his account at any time when it is convenient for him. Please feel free to contact me by phone or email if you should have any further questions. [redacted] Milestonz Jewelers