Medina Auto Mall

Initial Business Response / [redacted] (1000, 5, 2016/05/07) */ Have talked to himThe conversation was that we are willing to help trade him out, but by no means did Medina Auto Mall do anything malicious, deliberate, or unethical by not disclosing an accident on the Carfax, which no one knows the extent of damageThe customer DID NOT even ask for a CarFaxAdditionally, Medina Auto Mall is willing to pay consuner $12,for the Terrain, which is a value that has a deduction for any accidentsIf customer wants to upgrade to a Terrain, one with AWD and remote start most definitely it will be a higher sale price, balance, and/or paymentThese and many other options have been explained to the consumer numerous times

Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ Re; Dodge Dart RO# [redacted] Reviewed the service history of this vehicle and see that the recommended Chrysler steps were taken that address the steering situationApparently Chrysler found the root cause and we performed that repair on the vehicle on May 4, Replaced power connection and AMP fuse per Chrysler Star CaseHave had no contact with the customer since that repair Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The three times my car has been in the shop NEVER did anyone explain anything to me but, It needed a computer updateI knew nothing elseI did not know this was a problem on Chrysler's endI was NEVER told why I couldn't get a replacementThere was no communication whatsoeverThe only person that has called me personally and explained everything is a gentleman from ChryslerHe has helped me through this process, communicated, and did everything he could to keep me as a customerI will remain a customer with Chrysler but I will never go back to Medina Auto Mall! I am still not satisfied with this outcome with themI had to hear it all on here, STILL nobody has contacted me! Horrible customer service and running a business!

Initial Business Response / [redacted] (1000, 5, 2016/03/14) */ Have reviewed the repair orders in question and all were strictly for an oil change and filter replacementNo tire rotations were charged out nor requested In the interest of customer satisfaction Medina Auto Mall will split the cost of two new front tires Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I except but would like to know how to proceed with this? Are they to be put on by Medina Auto mall service department?

Initial Business Response /* (1000, 5, 2015/04/16) */
All customer contact information has been purged from Medina Auto Mall data bases

Initial Business Response /* (1000, 5, 2015/07/14) */
I have reviewed the entire file on this purchase
In response to the consumer; The MSPR ie; window sticker on the vehicle is $22,The customer paid $22,plus fees, DOC, and taxes and less rebates their trade in
As for credit
inquiries, we did shop for the best rate at different finance sources and passed along the best rate available to usAs to the timing on the delivery, this was a dealer trade and apparently we had bad information as to how long that would take and what time the drivers would get the vehicle back to Medina
Initial Consumer Rebuttal /* (3000, 7, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Those are excises not reasons, and lies not facts

Initial Business Response /* (1000, 5, 2015/07/17) */
Am looking into this request and will contact Trans Union to see what is necessary to accomplish
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Looking
into the issue and resolving the issue are two different things I'd like to hear that the issue is resolved al ki

The customer was made aware at the time of sale and subsequent deposit that it would be non refundable as stated and signed for. Medina Auto Mall met all requests of the customer including locating and securing the $36,vehicle.Please note that the "Deposit receipt" box is completed on
the buyers order and signed for by the customer.Customer has been told that this deposit will be held on account and will be applied to any future purchase at Medina Auto Mall

Initial Business Response /* (1000, 5, 2015/08/12) */
Am in contact with Mrs. [redacted].

Initial Business Response /* (1000, 5, 2016/03/14) */
Have reviewed the repair orders in question and all were strictly for an oil change and filter replacement. No tire rotations were charged out nor requested.
In the interest of customer satisfaction Medina Auto Mall will split the cost of two...

new front tires.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I except but would like to know how to proceed with this? Are they to be put on by Medina Auto mall service department?

Initial Business Response /* (1000, 5, 2016/05/07) */
Have talked to him. The conversation was that we are willing to help trade him out, but by no means did Medina Auto Mall do anything malicious, deliberate, or unethical by not disclosing an accident on the Carfax, which no one knows the extent...

of damage. The customer DID NOT even ask for a CarFax. Additionally, Medina Auto Mall is willing to pay consuner $12,500 for the Terrain, which is a value that has a 0 deduction for any accidents. If customer wants to upgrade to a Terrain, one with AWD and remote start most definitely it will be a higher sale price, balance, and/or payment. These and many other options have been explained to the consumer numerous times.

Initial Business Response /* (1000, 5, 2016/05/07) */
The title work was mailed 5/3/2016. Please notify Medina Auto Mall if not received by 5/9/2016. We apologize for the delay.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response...

from the business.)
I do not accept the response because they stated on May 7th that the Title was mailed on May 3rd yet on May 9th the salesman contacted me to say they were overnighting it that evening. I did receive something like the Title today, May 10th, but not satisfied that they blatantly lied about it being mailed when they knew it hadn't been. I still do not have the Title, only a "Memorandum Title" but at least I can register the vehicle now.

Initial Business Response /* (1000, 5, 2016/04/18) */
We put brand new LKQ brakes and rotors on this vehicle. If the consumer desires we will replace them with OEM brakes and rotors.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
Only if the OEM brakes and rotors are replaced at no cost. And the brakes and rotors take care of the loud noise when braking. If the noise is not taken care of I would like further examination and services to be taken care of.
Final Business Response /* (4000, 9, 2016/04/22) */
The rotors and pads from MOPAR will be replaced with no cost to the consumer and will fill their fuel tank after work is completed.

Initial Business Response /* (1000, 5, 2015/05/28) */
Re; 2014 Dodge Dart RO#[redacted]
Reviewed the service history of this vehicle and see that the recommended Chrysler steps were taken that address the steering situation. Apparently Chrysler found the root cause and we performed that repair on...

the vehicle on May 4, 2015. Replaced power connection and 70 AMP fuse per Chrysler Star Case. Have had no contact with the customer since that repair.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The three times my car has been in the shop NEVER did anyone explain anything to me but, It needed a computer update. I knew nothing else. I did not know this was a problem on Chrysler's end. I was NEVER told why I couldn't get a replacement. There was no communication whatsoever. The only person that has called me personally and explained everything is a gentleman from Chrysler. He has helped me through this process, communicated, and did everything he could to keep me as a customer. I will remain a customer with Chrysler but I will never go back to Medina Auto Mall! I am still not satisfied with this outcome with them. I had to hear it all on here, STILL nobody has contacted me! Horrible customer service and running a business!