Medina Hospital-A Cleveland Clinic Hospital

Initial Business Response /* (1000, 5, 2016/04/12) */
April 12,
Revdex.com
***
Attn: *** ***
Complaint Number: ***
Patient Name: ***, ***
Patient Account # *** / Medina #***
Dear Ms***,
This letter is in response to a complaint filed with your office by the above named patient in reference to a bill for services that were previously paid for procedure November 13,
We have thoroughly reviewed the patient's account and can confirm that the balance is $A refund is being processed to the patient in the amount of $due to overpayment on the Medina account #***However, Cleveland Clinic has not been recently billing Rebecca *** for any balances in relationship to 11/13/
Further research confirms that the patient is receiving a bill from Clinic Physician Services for $CPS is a third party biller who handles the anesthesia physicians billing for Medina HospitalTo resolve her complaint, she can direct questions to Clinic Physician Services at ***
We sincerely apologize for any inconvenience the patient experienced in trying to resolve this matter and thank you for allowing us the opportunity to investigate Mrs***'s concerns
Respectfully,
Christine J***
Financial Ombudsman
Revenue Cycle Management, CCHS

February 6, Better Busi ness BureauRE CASE ID *** In regards to complaint case ID of ***, we regret that thjs customer, Mr*** *** is unhappy with our servicesWe had no idea what circumstances were and we were called out perform a serviceWe performed service, as
hired to doAt the time the customer had no problem with Purkey's Heating & Cooling being at ms home, to service his central airWe mailed invoice and statements as we do for every customer, whether Mr*** received or not, I do not know. I have enclosed copy of invoice I have reluctantly voided tills invoiceSo whatever ms situation was, I feel I was stuck in the middle and did not receive payment for services rendered RespectfullyJon BPurkeyOwner