MediServ, Inc.

Review: A due process was determined that medical office did not file claim for insurance payment under the correct coding . As error was detected policy info was passed on to medical office , insurance provider informed policy holder that the full amount would be paid with no balance . Business proceeded to turn acct over to colection service ( which customer paid in full ) on 02/11/13 . Current statement on 03/20/13 reads a $70.00 balance , basically there has been contact from myself to my insurance company which then contacted this office and all was taken care of with a zero balance . I then contacted them on 03/25/13 and it was determined to reflect a over payment balance of $560.00 would be refunded to myself .In the meantime I have been out of pocket for this amount since 02/11/13 with no word on when a refund will be activated .Desired Settlement: I wish to have this business contacted and will have confidence that dispute will be settled in a timely matter .

Business

Response:

152 S Jefferson Street Suite 200 Spokane WA 99201-4352

Dear Ms. [redacted];

This is in response to your letter dated April 30th, 2013 ID #9509702 [redacted], After reviewing his account we have found that the overdue amount was placed in the patient’s balance in error which caused our system to send the account to collections.

We received a message from [redacted]’s wife [redacted] on March 18th to please call, we returned this call and there was no answer so we left a message to please call us back. [redacted] returned our message on March 26 and at that time he was told that the refund process would be started.

After receiving your e-mail, I contacted the provider and requested that they issue [redacted] a refund in the amount of $490.00, as this is the amount he overpaid as a result of his insurance payment. R & B issued check #1129 on 5/1/13 in the amount of $490.00. 1 then called [redacted]’s wife (5/01/13) and assured her that the provider was issuing them a refund check and that we were very sorry for the processing error.

This complaint has been resolved and his account now reflects his refund and a balance due of

$0,00.

Billing Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9509702, and find that this resolution is satisfactory to me.

Regards,