Medispa Institute

I am rejecting this response because:this is untrueI have called Beacon spoke with [redacted] asking for [redacted] to call me backmy busband also has called to speak with [redacted] On Tuesday the of NovemberAfter [redacted] told me they had called ou twice and still never received the formAccording to [redacted] the form should've been put in the system the day Dan couldn't get the partsInstead like [redacted] saidShe has had multiple calls from [redacted] and had to be hand walked through this at my expenseAgain this morning I was told the paper submitted was done so incorrectlyTherefore another phone call to Beacon and [redacted] this morning so she can submit it properlyNow at 11:on November I am awaiting a call from [redacted] to confirm this has been finally done and correctlyI have waited two weeks for a stove now because yes [redacted] you are odviously incompetent and don't k ow what you are doing or how to have customer serviceI can't tell that by you responseWhat happen to the customer is always right? I will look at getting my money back from [redacted] in regards to your service call that has been completely unprofessional

To whom it may concern,
My name is ***, and I was the technician out at ** ***'s house in June of The customer complained of a noise that was not present at the time of serviceHowever I did find the compressor to be slightly louder than normalThe customer agreed that the noise
it was making did sound like what he was hearing only usually louderI agreed to replace the compressorI returned roughly a week later to do the repairThe "black sticky substance" the customer refereed to as freon, is not in fact freonFreon is a odorless colorless gasWhat was left behind was sootSoot from using a oxi acetaline torch, to braze the refrigerant linesUsually I am able to contain this soot, but as the temperatures in Cottonwood at this time were in the 100s the customer was running his air conditioningThis I believe, helped to circulate the soot more than normalUnfortunatly one of my welds had a small flaw that I did not see before I leftWhen I returned a few days later the customer informed me of the soot I left behindI appologised profuselyHe also informed me of his food loss, that, I did in fact, apologize for as wellHe seemed more upset about the soot, so that is where our conversation wasI explained to him what the black soot was, and why I believed it circualted around his kitchen as it didUnfortunately most of that soot was airborn when I left so I did not realize how far it had spreadThe customer seemed to be completely satisfied with my explanationHe was content with the second repair, after I explained and showed him the flawed weldThe customer also stated at this point that the noise had not reappeared since I installed the compressor, and was quite happy that I didn't "brush off" his noise and attempted the repairUnfortunately the noise we both heard on my first time out was not the noise he was complaining aboutThankfully our other tech Chad was able to find and repair the correct cause

First off, as "THE OWNER" I would like to say that I have not received multiple phone messages from this customer. And, if her and *** were calling multiple times on Nov A SUNDAY....its not wonder they didn't reach us on a day that we are not open. I have not spoken with
her, nor have I been asked to call her back. We have been dealing hand in hand with *** to get the paperwork they requested, faxed over to them. The paperwork was submitted to ***, per their request on Wednesday November 25th. Today, November 30th, at around 9:00am, I received a phone call from ***, asking if we could resubmit the requested workorder. The representative gave me a new fax number to submit it to, and asked to wait on the line while I faxed it, to ensure that she received it.Ms*** is asking for a refund of $, for her "service call'. The service call we completed for her was at no charge to her, as she has an extended warranty. No money exchanged hands. If she is looking for a refund of $for her warranty, she did not purchase that from us, and would need to be brought up with whomever she purchased that from.As for the "incompetence ON THE OWNERS PART"The owner, myself, did my job as outlined by our contract with ***

I am rejecting this response because:The response is without any truth so I won't bother with an explanation. I will pursue this matter in court where the sequence of events will show who is being truthful.I thank the Revdex.com for their assistance in this matter.[redacted]

I am rejecting this response because:this is untrue. I have called Beacon spoke with [redacted] asking for [redacted] to call me back. my busband also has called to speak with [redacted]. On Tuesday the 24 of November. After [redacted] told me they had called ou twice and still never received the form. According to [redacted] the form should've been put in the system the day Dan couldn't get the parts. Instead like [redacted] said. She has had multiple calls from [redacted] and had to be hand walked through this at my expense. Again this morning I was told the paper submitted was done so incorrectly. Therefore another phone call to Beacon and [redacted] this morning so she can submit it properly. Now at 11:30 on November 30 I am awaiting a call from [redacted] to confirm this has been finally done and correctly. I have waited two weeks for a stove now because yes [redacted] you are odviously incompetent and don't k ow what you are doing or how to have customer service. I can't tell that by you response. What happen to the customer is always right?  I will look at getting my money back from [redacted] in regards to your service call that has been completely unprofessional.