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Medkey Reviews (7)

Don’t know where this bill even came from
So apparently my ex husband got one of these things, which I’ve never even heard of or had, and they decided to I guess come after me, a single mother of two. This bill was from 2013 it is now 2020. Could someone please explain to me where this even came from. Not only did they send someone to my job to tell me I was being garnished for something I had no clue of and wasn’t even mine, they never told me of a court date. This man said I was being garnished in front of everyone I work with, and again for something that was not mine. Oh and the crazy thing is I am not currently being garnished, the paper says next year I will be. Now I have to figure out how to pay something I never knew of. I have two kids I raise on my own, I am in school and work hard to provide for them. This is ridiculous. I guess it’s ok to take money out of a single mothers hands for something her ex husband did six years ago. Y’all should be ashamed.

+1

Review: On 4/08/16 a payment was made in the amount of $40.00 to satisfy a bill that was due on 04/12/16 of $32.00. On 04/19/16 a payment was made in the amount of $35.00 to satisfy a bill that was due on 05/12/16. According to the company, the payment that was made on 04/19/16 was paid “too early” thereby being applied to the same statement for the bill that was due on 04/12/16. Had the payment been received one day later, it would have been applied to the bill due on 05/12/16. Therefore, $75.00 worth of payments was collected and credited towards the 04/12/16 bill, thereby indicating that no payment was received for the $32.00 due on 05/12/16. The company has refused to refund the late fee in the amount of $1.60. It is an extremely unfair practice to penalize a customer for paying early or on time.Desired Settlement: Refund late fee in the amount of $1.60.

Business

Response:

Hello, thank you for contacting me.Unfortunately the customer paid outside the billing cycle causing a late fee for a future billing cycle.We will write off the $1.60 late fee for the customer and this transaction will be reflected on the next statement.Please let us know if we can be of further assistance.Thank you,[redacted]Manager, MedKey Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I can now understand why, after repeated phone calls in the month of May through July to create an account with MedKey to continue paying Carilion, my account was sent to collections by Carilion.

MedKey's personnel entered my data incorrectly, such as last name and address, resulting in my statements not being delivered. Upon calling MedKey for resolution, I encountered less than adequate customer service, and an extremely frustrating and enfuriating experience.

+1

Review: The company called my work as well as my parents to attempt to collect a bill. The company did not contact myself at any point.Desired Settlement: Stop contacting my parents and my work, if they continue I will pursue legal action.

Business

Response:

Hello and thank you for contacting me. I spoke with Ms. [redacted] yesterday and explained that skip tracing was a large part of our business, we found her mothers phone number through one of our resources; that she gave MedKey her employer number when she opened the account, and we used both to contact her in regards to her personal business. I apologized for any inconvenience. Her aggrivation was that she said she left three messages for MedKey to return a call to her at a [redacted]#, and instead, we called her mother and place of employment. We spoke of this issue being considered resolved yesterday. Please let me know if I can be of further assistance. Thank you [redacted] Manager, MedKey Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. As I stated, do not call any number not listed on my account as a way to reach me, as I have NOT give permission for any other numbers to be used. Regards,[redacted]

Dealt with [redacted] manager medley tried to sue me for accounts that were not even mine. Also they will add things to your account STAY AWAY

Review: THIS COMPANY PLACED A JUDGEMENT AGAINST ME ONCE I FOUND OUT ABOUT THE BILL I CALLED AN PAID BALANCE IN FULL IN FEB 2014 AN AS OF JULY 2014 THIS JUDGEMENT IN ROANOKE CITY COURT STILL SHOWS AS UNPAID I PAID OVER THE PHONE WITH MY CREDIT CARD THE COMPANY WOULD NOT EVEN MAIL ME MY RECEIPT I DROVE TO THIS COMPANY IN ROANOKE FROM TAZEWELL TO OBTAIN MY RECEIPT OF PROOF OF PAYMENT. I WANT THIS UPDATED ON THE COURT WEBSITE WHICH IS BY LAW DUE TO BE DONE WITHIN 15 DAYS OF PAYMENT TO SHOW PAID IN FULL AN UPDATED ON THE CREDIT BUREAU. THIS IS DAMAGING MY CREDIT AN PREVENTED ME FROM PURCHASING A HOME FROM A BILL THAT WAS PAID IN FULL MONTHS AGO THIS IS UNEXCEPTIONABLE BEHAVIOR FROM A COMPANY WHEN I DID NOT PAY THEY PLACED A JUDGEMENT ON ME. I THINK IT IS ONLY FAIR THAT I SHOULD HAVE SOME ABILITY TO SUE THEM FOR NOT UPDATING THEIR RECORDS PER THE LAW. MY INTEREST RATE IS HIGHER ON MY VEHICLE AN I COULD NOT FINANCE A HOUSE I WANTED TO BUY ONLY BECAUSE IT SHOWED AN UNPAID JUDGEMENT. I WANT THIS CORRECTED IMMEDIATELY...Desired Settlement: UPDATE THE RECORDS ON THE COURT HOUSE AN ON MY CREDIT REMOVED FOR DAMAGES THEY HAVE ALREADY CAUSED ME FINANCIALLY AN MENTALLY FOR TRAVELING TO OBTAIN A RECEIPT THAT WAS SUPPOSE TO HAVE BEEN MAILED AN OVERPAYING INTEREST RATES. REMOVE FROM MY CREDIT REPORTS AN UPDATE ON COUNTY RECORDS IMMEDIATELY. FINISH THE PROCESS MEDKEY TOOK THE TIME TO PLACE THE JUDGEMENT NOW THEY NEED TO UPDATE.........

Business

Response:

Hello & thank you for contacting me.

Please give me the MedKey account number, or Mr. [redacted] social security number. The name is not giving me enough information to identify which [redacted] on our system, is the correct individual as there are many [redacted] in our system.

Thank you

Manager, MedKey Inc.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I cannot give personal information publicly my address is the same an you can contact me by phone ###-###-####. My address is [redacted] tazewell va

Business

Response:

Hello and thank you for contacting me.

I now have enough information to begin researching the issue, d will contact Mr. [redacted] directly.

Thank you,

MedKey Inc.

###-###-#### M-F 8am-4:15pm. EST. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Consumer indicates that the complaint has been resolved.

Regards,

I paid on my Medkey bill faithfully for 3 years. When I retired and was receiving only $674 a month they continually harassed me for their $144. I tried to work with them to lower my payments but they would not help me. They were just rude and mean spirited. They did not give consideration to the fact I had paid for three years or that this was almost 25% of my monthly income.

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Description: FINANCIAL SERVICES, HOSPITAL CONSULTANTS

Address: 213 S. Jefferson Street, Roanoke, Virginia, United States, 24016

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