Medlife Equipment, Inc.

Review: Dear Sir or Madam,

On February 23rd 2015, we purchased Inova-Lab Activox External Battery for the amount of $300 from MedLife. When the battery arrived we tested it and it worked fine. We needed to use the battery on March 22nd, 2015. On March 20th we observed problem with the battery. We called MedLife in the morning of March 21 and talked with the technician [redacted]. After he guided us through a few trouble-shooting tests, he concluded that the battery is defected and told us to contact [redacted], the customer service manager. On March 23rd we contact [redacted] by phone, explained the issue. We asked to return the defected battery and get a full refund. [redacted] agreed with us and emailed us a return authorization code. We sent back the battery through a certified mail on March 25th. A week later we received a notification from the US mail services that the battery was received by MedLife. We tried to contact [redacted] via Emails and phone calls several times, but we didn't received any response neither any indication from the company that they received the battery.

We are very disappointed from the behavior of the MefLife company and in particular for the unprofessional behavior of [redacted]. We will appreciate your assistance to get our money back ($300).

We look forward to your reply,

Thank you,Desired Settlement: We will appreciate your assistance to get our money back ($300).

Business

Response:

The customer’s description of the problem he was having with the item is correct. He did speak with our technical support. Our technical support member determined that because the item was originally working correctly and developed an issue, it was in fact faulty. When the customer and I also spoke, I gave them the option to have the defective item replaced or I offered them a full refunded if returned. They chose to return the item. I then provided them with a return merchandise authorization.The defective item was checked into our facility on April 2nd. Our return policy states: "Once the return is received, MedLife will issue a credit to the original form of payment used. Please allow up to 2 weeks for your credit to be issued." I received an e-mail from the customer dated April 9th and was not in the office to respond to it. When I returned on April 13th, I replied to the customers e-mail letting them know the status of the return and reminded the customer of our 2 week return credit as stated in our return policy. The refund for the defective item was issued earlier today, April 14th (within our return credit period) and was applied to their original form of payment at 10:43 AM.(Our return policy is publically shown at [redacted])We again apologize for not being able to respond the same day. However, we hope that fulfilling the credit within our return policy guidelines has resolved this issue. If any additional information is needed, please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me giving that the full amount will be refunded ($300). I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,