Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Advanced Exteriors was hired by [redacted] to insulate the water pipes in an area in her basementAdvanced Exteriors insulated the pipes in the basement as outlined in the contractLast winter when we had an extended period of sub zero weather [redacted] called our office irate that upon returning home from a vacation her pipes were frozenShe wanted Advanced to fix her frozen pipesI explained to her that we did not make any guarantee that her pipes would never freeze and that we performed the work she had requested of Advanced Exteriors I have spoken to [redacted] several times and she even apologized for yelling and screaming at me when she first calledI explained to her that Frank (the person she was dealing with) was laid up with a broken ankle at the time but would be willing to come out and see if there was anything else we could do to help her Frank has called [redacted] back several times and in fact was going to stop out at one point but [redacted] said it was not a good time [redacted] did call again last week and had not received a call back as of the time I received this complaintHowever, Frank has spoke with her and set up a time the first week in July to go out and see if there is anything else we can do to help herThere is no way for us to guarantee she wont get frozen pipes when there is sub zero weather
Advanced Exteriors was hired by Mr [redacted] to remove and replace his storm damaged roof The roof has a pre-existing construction defects, a vent and an electric mast located in the valley Mr [redacted] did not want to move the mast due to cost and other code issues as he has stated to my salesman and myself The leak is due to placement of penetrations in the valley not poor workmanship In an effort to resolve this issue Advanced Exteriors has been in contact with Mr*** We have agreed to remove the valley metal, surrounding shingles and fill the holes where the electric mast and vents have been removed We will then reinstall new valley and shingles Mr [redacted] has agreed to have us do this work As agreed we will perform the work as soon as we have warm enough weather to allow the shingles to seal down
Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Advanced Exteriors was hired by [redacted] to insulate the water pipes in an area in her basementAdvanced Exteriors insulated the pipes in the basement as outlined in the contractLast winter when we had an extended period of sub zero weather [redacted] called our office irate that upon returning home from a vacation her pipes were frozenShe wanted Advanced to fix her frozen pipesI explained to her that we did not make any guarantee that her pipes would never freeze and that we performed the work she had requested of Advanced Exteriors I have spoken to [redacted] several times and she even apologized for yelling and screaming at me when she first calledI explained to her that Frank (the person she was dealing with) was laid up with a broken ankle at the time but would be willing to come out and see if there was anything else we could do to help her Frank has called [redacted] back several times and in fact was going to stop out at one point but [redacted] said it was not a good time [redacted] did call again last week and had not received a call back as of the time I received this complaintHowever, Frank has spoke with her and set up a time the first week in July to go out and see if there is anything else we can do to help herThere is no way for us to guarantee she wont get frozen pipes when there is sub zero weather
Advanced Exteriors was hired by Mr [redacted] to remove and replace his storm damaged roof The roof has a pre-existing construction defects, a vent and an electric mast located in the valley Mr [redacted] did not want to move the mast due to cost and other code issues as he has stated to my salesman and myself The leak is due to placement of penetrations in the valley not poor workmanship In an effort to resolve this issue Advanced Exteriors has been in contact with Mr*** We have agreed to remove the valley metal, surrounding shingles and fill the holes where the electric mast and vents have been removed We will then reinstall new valley and shingles Mr [redacted] has agreed to have us do this work As agreed we will perform the work as soon as we have warm enough weather to allow the shingles to seal down