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Medrano's Mexican Restaurant - West Palmdale

1173 W Rancho Vista Blvd, Palmdale, California, United States, 93551-3935

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Medrano's Mexican Restaurant - West Palmdale Reviews (%countItem)

Ordered thru doordash medranos messed up my order / really bad costumer service
I ordered thru doordash medranos/ 2 carna asada taco plate they messed up my whole order they gave me over cooked burnt shredded chicken tacos
Plate supposed to include salad with chips and dip there was no salad when I called the day off the lady I spoke with was gonna replace my whole order I stated to her I was at work tjays why I door dashed the order that I can come at a later date she stated she would go ahead n write down my info so I can receive a credit for the order when I cam in on 06/24/2020 around 9pm there was a gentlemen there when I explained to him and tried to make a order he was very disrespectful and nasty he told me it was not his problem n that there was nothing he can do he was getting ready to close at 10pm mind you it was only 9pm he was very aggresive and made me feel uncomfortable

Desired Outcome

I did just want my order replaced i actually love there food not sure what the issue has been for messing up the orders and bad costumer service at this point i would like a full refund do to the horrible costumer service i recieved

ON 02/01/2020 I WENT TO MEDRANOS LOCATED IN WEST PALMDALE WITH A BUDDY THAT I HAD JUST MEET THAT EVENING AT FRESCOS 1 BLOCK AWAY FROM MEDRANOS. WE WENT IN AND MY BUDDY RECOGNIZE SOME PEOPLE ON A TABLE AND HE STARTED TALKING TO THEM. I WAS THERE MAYBE 10 MINUTES WHEN I HAD ALREADY CALLED MY WIFE *** TO COME AND PICK ME UP. UPON LEAVING THE RESTAURANT THE SECURITY GUARD NAME MIKE FOLLOWED ME INTO MY WIFES CAR STATING THAT I WAS SKIPPING ON MY BILL. HE THEN JUMP INTO MY WIFE CAR AND DEMANDED MY WIFE TO PAY THE BILL OF $70... DUE TO THE SECURITY JUMPING INSIDE THE CAR MY WIFE FELT THREATEN AND PAID THE BILL.THE NEXT DAY MY WIFE SPOKE WITH THE MANAGER NAME *** AND HE STATED THAT I WAS INVITING DRINKS TO THE TABLE AND THE MONEY WILL NOT BE REFUNDED.MY WIFE ASKED FOR PROOF AND HE DENIED THE REQUEST. THE STATEMENT THAT THE MANAGER *** SAID TO MY WIFE ABOUT ME INVITING DRINKS IS FALSE. NOW THE WORST PART ABOUT THIS IS THAT IT WAS COMPLETELY UNPROFESSIONAL FOR THE SECURITY TO JUMP INTO THE CAR AND MAKING MY WIFE FEEL THREATEN. WE WILL LIKE OUR MONEY BACK AND AN APOLOGY FROM THE SECURITY TO AVOID ANY FURTHER ACTIONS.THIS SHOULD NEVER HAPPEN TO ANYONE.... IF ANYONE WANTS TO SKIP ON A BILL THERE ARE MANY OTHER WAYS TO SOLVE THE ISSUES.

Desired Outcome

Refund REFUND AND APOLOGY.

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Address: 1173 W Rancho Vista Blvd, Palmdale, California, United States, 93551-3935

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