MedShare

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10968665, and have determined that this proposed action would not resolve my complaint For your reference details of the offer I reviewed appear below After coming in times, one would expect to see some kind of resultI was not apologized to numerous timesI wasted so much and time and money driving there times Regards, [redacted]

Business Response to a Complaint Complaint ID#: [redacted] Company Name: medshare Company Contact: gail carter Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: I contacted the customer have offered her full refundCheck is going out in the mail Friday [redacted] was quite happy with this Sent on: 10/27/2:06:PM Sent by:

Laser hair removal is not a guaranteed permanent hair lossEvery patient including Ms *** signs a consent form that reads " I understand that some rejuvenation is achieved in nearly everyone, but that complete rejuvenation many not occurMy results are limited by the
equipment capability as well as by my personal skin characteristics...Actual results can not be guaranteed."As we have numerous times apologized to Ms ***And asked her to come in so we could see the exact results, she declined stating it was too far of a drive and too difficult to get here with her work hours. We never like to see a customer unhappyBut a refund in this case is unsubstantiated. thank you

Business Response to a Complaint Complaint ID#: *** Company Name: medshare Company Contact: *** *** Company Phone: *** Company Email: *** Person Who Sent the Complaint: *** *** Staff Member: Response: I am truly
sorry to read ***s comments and complaintI will say in defense of our injector I have never known her to rush or be unfriendly to anyone-everSo I am sorry and apologize that *** felt she was treated at all poorlyWe surely do not want anyone to walk out of here feeling like thatAnd again, in response to some of the commentsI do apologize for her being rescheduledAgain, our injector had some personal issues that had to be taken care of and couldnt be here every day as we had her scheduledWe have resolved that issueWe are a very busy business and we are scheduling out almost a month for *** at this timeBut is *** would like to come in of course we would redo her appointment and her units and hopefully correcting any wrongs she felt had happened to herSent on: 3/1/9:16:AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10968665, and have determined that this proposed action would not resolve my complaint.  For your reference details of the offer I reviewed appear below.  After coming in 11 times, one would expect to see some kind of result. I was not apologized to numerous times. I wasted so much and time and money driving there 11 times.  
Regards,
[redacted]

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
medshare
Company Contact:
gail carter
Company Phone:
5[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:...


Response:
I contacted the customer have offered her full refund. Check is going out in the mail Friday. [redacted] was quite happy with this
Sent on: 10/27/2015 2:06:38 PM
Sent by: 74.133.185.38

Business Response to a Complaint Complaint ID#: [redacted] Company Name: medshare Company Contact: [redacted] Company Phone: 5[redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: I have already...

responded to Ms. [redacted] about this complaint. I have also responded via Revdex.com on the customer review. She has also already filed a chargeback on her credit card. However, Ms. [redacted] was sent a copy of her Sales Receipt, which she was given on the day of purchase. On the first page it states clearly that this is a "Sales Receipt" and also states "All Sales are FINAL". She was also emailed and given on the day of purchase a copy of the CareCredit receipt titled "SALES DRAFT, Merchant Copy" that has your account number, transaction number, and a signature line she signed signed authorizing this charge. At no point was a "quote" discussed. At no point was anyone rude with her as she continued to call and yell at our staff, our staff clearly followed procedures. At every moment she was apologized to for any miscommunication she believed she received. She was never told she would not get what she wanted. But she was told the conversation was going in circles. Again she was apologized to. She continued to yell, argue and threaten our staff. The conversation was ended at that point. This is a medical practice and items we sell are sold with a prescription. This covers products such as Restylane, Dysport, and Botox among others. We cannot offer refunds on prescription items just as a pharmacy cannot offer refunds on antibiotics or other medication. Again, we are sorry she is unhappy with us or her outcome. Sent on: 12/28/2015 10:38:12 AM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: medshare Company Contact: [redacted] Company Phone: 5[redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: I have already...

responded to Ms. [redacted] about this complaint. I have also responded via Revdex.com on the customer review. She has also already filed a chargeback on her credit card. However, Ms. [redacted] was sent a copy of her Sales Receipt, which she was given on the day of purchase. On the first page it states clearly that this is a "Sales Receipt" and also states "All Sales are FINAL". She was also emailed and given on the day of purchase a copy of the CareCredit receipt titled "SALES DRAFT, Merchant Copy" that has your account number, transaction number, and a signature line she signed signed authorizing this charge. At no point was a "quote" discussed. At no point was anyone rude with her as she continued to call and yell at our staff, our staff clearly followed procedures. At every moment she was apologized to for any miscommunication she believed she received. She was never told she would not get what she wanted. But she was told the conversation was going in circles. Again she was apologized to. She continued to yell, argue and threaten our staff. The conversation was ended at that point. This is a medical practice and items we sell are sold with a prescription. This covers products such as Restylane, Dysport, and Botox among others. We cannot offer refunds on prescription items just as a pharmacy cannot offer refunds on antibiotics or other medication. Again, we are sorry she is unhappy with us or her outcome. Sent on: 12/28/2015 10:38:12 AM