MedShop

We understand customer's request for a return, and are happy to issue one provided it fits within our termsPlease email [redacted] to get the process started.? To sum up [redacted] 's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Please review the attached photos of the item I screenshotThe date showing Tuesday at 8:PM of the item I purchased, there is no statement indicating that this is not the product I will receiveI did infact read the specifications of the product and decided I would buy the black one because I didn’t like the silver.? The second screen shot shows that on Wednesday at 1:33pm, after I told them they falsely advertised the product and I was deceived, they changed the picture of the product to the silver otoscope.the last picture shows at 2:25pm on Wednesday they have a partial sentence displayed that doesn’t make sense.? ? All of this is due to their mistakes, that they are clearly trying to cover upI expected the black otoscope for the price I paid and it’s their responsibility to provide me what they initially advertisedIf they were not in the wrong, then why did they change the pictures? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please review the attached photos of the item I screenshotThe date showing Tuesday at 8:PM of the item I purchased, there is no statement indicating that this is not the product I will receiveI did infact read the specifications of the product and decided I would buy the black one because I didn’t like the silver. The second screen shot shows that on Wednesday at 1:33pm, after I told them they falsely advertised the product and I was deceived, they changed the picture of the product to the silver otoscope.the last picture shows at 2:25pm on Wednesday they have a partial sentence displayed that doesn’t make sense. All of this is due to their mistakes, that they are clearly trying to cover upI expected the black otoscope for the price I paid and it’s their responsibility to provide me what they initially advertisedIf they were not in the wrong, then why did they change the pictures?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand customer's request for a return, and are happy to issue one provided it fits within our termsPlease email *** to get the process started. To sum up ***'s position:1) Medshop has a clear message below the product image that states "Image for illustration purposes only, actual product may varySee item title and description for details." We have hundreds of thousands of products and manufacturers provide stock photos for products that come with multiple configurations. 2) Item description clearly states the specific handle the kit includesDiagnostic items are not purchased based on color but on functionalityCustomer purchased item on her phone and submitted images illustrating that their screen image blocked a lot of the text/ item descriptionAlthough we have a disclaimer, we do try to have accurate imagesWe readily admit that we do whatever we can to make customers' experience as seamless and easy as possible, and did change the image to the correct "color" when customer pointed this outOur expeditious willingness to help should not be misconstrued as dishonest practices. 3) We are always fair, reasonable and compassionate with customers and will be extremely flexible with trying to make things rightDespite this being customer's error, a representative spoke with customer for minutes showing immense compassion and care for herThe rep offered to take the item back and/ or remove the handle customer wanted from another kit (so a whole new kit wasn't needed) and replace the handle for the cost differenceThis would mean customer would have NO loss from their errorCustomer stated she would think about what she wanted to do.4) Customer then files Revdex.com complaint stating they want the much more expensive item at the lower cost they paid, despite their error and being able to just return item and call it a dayThis seems like a case of a customer just trying to do whatever they can to get an excessively low price (and a loss to our company for their error) for a more sophisticated product and will stop at no cost to get what they want. While we display an immense amount of compassion and care toward our customers, we cannot acquiesce to unreasonable demands just because a Revdex.com complaint was filed as a means to scare us into doing what customer wantsIt would be helpful if customer sat back for a minute and thought objectively about the scenario at hand so they can accurately see the situation, and not be blinded by their desire to get a"steal" for a high-end, brand name diagnostic kit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becausei didn’t receive the product I wanted.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good afternoon.Please reference this page for the item *** purchased: ***It clearly states that the image is for illustration purposes only and to see item title and description for detailsCustomer informed
us she did not look at the description, she based her purchase on the imageSince our site clearly states that the description needs to be checked; *** was told that we cannot be held liable for her errorShe claimed she ordered via her phone and it didn't state thatWe tested the page on mobile and the same disclaimer is listed thereWe explained that a site being looked at on a phone is made smaller(truncated) since there is a lot of information that has to fit in a small screen and it's the person's job to scroll down and review all the dataShe said that something like that disclaimer needs to put on the top and we responded by telling her we never had this issue before and other customers prefer the price or description but we will take her feedback into consideration and let IT knowWe take our customers issues to heart and sourced a more accurate image of the kit (we rely on manufacturer's for images since we have over a million items and that is why we have that disclaimer to not base the purchase on the image)The image was updated and we tried to work with her by offering to break down a kit for the customer and just exchange the handleThe handle she wants is approximately double the amount and only included in kits that are a lot more expensive than the one she purchased*** was given the option to exchange the handles or return the kitShe said she would think about it and let us know and then we received this Revdex.com claim.If you need anything further from us, please let us know.All the best,Jessica