MedStar Southern Maryland Hospital Center

August 7th, Dear [redacted] ;We are in receipt of your dispute with our explanation to you and the Revdex.com regarding yours and [redacted] 's bill The facts are as follows; You only gave [redacted] as your insurance companyThey were billed, combined with your newborn daughter, as per their billing requirementsThey denied for Primary carrier's EOS (***)A letter was sent to you advising of thisYou contacted our Patient Accounts Department and advised them of ***The Manager of that department has noted in the system "you thought you had dropped them" [redacted] was then billed correctly, as per their requirements with bills, one for you , one for your newborn [redacted] paid your claim, and the co insurance was billed to [redacted] , which they paidBecause [redacted] was not added to the policy, rtd payment was made on her [redacted] would not pay [redacted] 's claim until a written denial came from ***This was not forthcoming, because [redacted] had never been added to the policy, These were the reasons [redacted] 's bill was not paidIt was not due to any error in billingOn the last call with you and ***, they said they would issue a notice of non-coverage to you.We have not received the non coverage letter from you, and we are still unable to rebill [redacted] for [redacted] 's claimAll the above has been documented in your records, if you will send the letter of non-coverage on [redacted] , we will bill ***, however, due to the length of time involved, payment may not be forthcoming from themIf you have additional questions, please call me at ###-###-####Thank you.Sincerely,Charles S.Vice President and Chief Financial Officer

To [redacted] [redacted] [redacted] ** [redacted] Please close Revdex.com of Metro Washington DC Oct to me ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Tue, Oct 14, at 2:PM Subject: Please close To: "[email protected]" Please close complaint # [redacted] The merchant contacted me today and has remedied the situation Thank you for your assistance Regards, [redacted] ###-###-#### Sent from my [redacted]