Medstar Surgical and Breathing Equipment, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have a signed ticket by a *** *** dated 9/**/It shows the receipt of a Nebulizer for *** *** ***The equipment was picked up at *** *** ***, located at *** *** *** *** *** ** ***There was a $yearly deductible that was not met with their insurance
companyPayment claim is being made by familyHowever, they have not provided proof of payment for the deviceMedstar Surgical has no proof of payment being madeWe have billed his insurance company which processed claims toward a deductible, therefore he has incurred a balance each monthExplained to the patient that the charges are correct and he is responsible for paymentOnce balance is paid no further billing or collections will occurTotal outstanding private balance is $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I paid $30.00 to Ocean Breeze Medical supply at the time of purchase with my debit card which I am going to get a copy of payment from bank records. At no time did Ocean Breeze state to me at time of purchase that the nebulizer was a rental they just took my money and said it will be delivered to your house there was nothing in writting from medstar nor Ocean Breeze that I will have to pay a monthly fee on the nebulizer nor did a sign an agreement on this policy.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We repaired the patient owned CPAP in 11/2014 at no charge. The monthly charges have been adjusted to $0 and we will refund $150 to the [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I spoke on the phone with a manager who called me and resolved the issue quickly and with great...

concern.
Sincerely,
[redacted]

Items picked up as requested. Verified with [redacted] on 2/**/15.

Revdex.com:At this time, I have not been contacted by Medstar Surgical and Breathing Equipment, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I am [redacted] and I am 54 yrs old from car accident with [redacted] injurd

and I have [redacted] and when I going out to hospital or family I can't recline my chair or put the legs rest up because doesn't stay up and now I been call this company try to get my wheelchair I bought and broke down one day because of one piec of bar that relcline and told me they will repair but in stead give me loaner that off the shelf and lil rust and another thing is this not 16x 17 and the brakes doesn't works right and reclince lose and they have only 16x16 until I get back wheelchair repair and every since I been call about my wheelchair or left message on machine no return call at allDesired Settlement: I wanna a wheelchair 16x17 with reclince that works and brakes and legs rest metal not plastic and adjustable full length arm rest and be must brand new the got wheelchair

Review: I purchased a CPAP machine through my insurance company almost 3 years ago. Last October, 2014, I was having issues with the machine and called support. As a courtesy the company agreed to send a representative e to my home to fix it. The original warranty was for 2 years and my machine was out of warranty by about a month or so. The visit lasted about 5 minutes and the representative was able to get it fixed by replacing a small part. Soon after I received a bill for 150 dollars in the mail. The bill wasn't itemized and in retrospect I shouldn't have paid it but I did. Later on, I received another bill for 150 dollars and I've called Medstar on 10 or more occasion to get the issue resolved. The latest information I've received is that I'm being charged for a new Machine. Although there is no record of a new purchase and yet I keep receiving the invoice every few months. According to the rep, I owed as much as 600 dollars. When I try to call, there's usually no response so I have to leave a voicemail and wait for someone to call me back. This doesn't happen until days later and they promise to get it resolved and yet nothing has been fixed. The company is charging me false charges and no one I've spoken to has been able to get it resolved.Desired Settlement: I would like the company to issue a refund for the initial payment that I made of 150 dollars and stop contacting me about any outstanding bill. Furthermore, if they insist on reaching out to me, I would like to see a detailed invoice, including shipping confirmation of the order they claimed I am being charged for.

Business

Response:

We repaired the patient owned CPAP in 11/2014 at no charge. The monthly charges have been adjusted to $0 and we will refund $150 to the [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In December 2012 my pediatrician gave me a nebulizer from Medstar for my child. The cost for this nebulizer is almost double than other surgical supply companies. I was charged $118.71 for a product I could have purchased for $60.00 elsewhere. In May my child developed [redacted] and we had to use the nebulizer every 4 hours. The nebulizer stopped working under these conditions and was returned to Medstar. Since my child was in the middle of treatments I could not wait for a replacement and purchased another nebulizer immediately so my child could get the treatments needed. When I contacted Medstar for a refund I was told I had to contact Carecentrix since they were the ones who billed me. I contacted Carecentrix who told me they could not refund my money until Medstar refunded them first. I contacted Medstar and spoke to [redacted] and explained what Carecentrix said. She advised me that they would not refund my money since I purchased the product and was using for 6 months. There has been no apology from Medstar regarding a defective product that was returned. I would also like a refund since I had to purchase another nebulizer after Medstars defective stopped working.Desired Settlement: I believe that charging such a high price for a product that is defective is a unfair business practice. If I had known how much I was going to be charged for a defective I would have never purchased it. Also tI was misinformed by customer service initially regarding the refund.

Business

Response:

To Whom It May Concern:

The nebulizer was received by the patient on 12/**/2012. The patient was using the equipment for 6 months. When the equipment stopped working,

instead of contacting Medstar, the patient returned the nebulizer to doctor's office. Medstar didn't collect any payments from patient, the insurance paid for the equipment so no refund can be made to the patient.

Thank you

Any question please call.

Thank you.

Business

Response:

To Whom It May Concern:

The refund as sent to Carecentrixs so the patient should be able to request the refund from the insurance company.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: CPAP (medical breathing machine ) was bought and paid in full in May 2010. After more than 2 years (in late 2012) I was asked to pay additional $156 for this item but the item was paid in full in 2010! After several attempts to find out were the new charges came from I was simply ignored and they referred me to the collection agency. This is unethical and I believe erroneous to ask me to pay additional money for the item bought more than 2 years prior to that at the same time ignoring to explain where the new charges are coming from. These are not legit charges and my they should not refer me to the collection agency messing with my credit score which is (excluding this one of course) perfect for the past 15 yearsDesired Settlement: stop trying to collect $156 and withdraw TRI-STATE-ADJUSTMENT's (apparently collection agency) record from all 3 credit bureaus.

Consumer

Response:

At this time, I have not been contacted by Medstar Surgical and Breathing Equipment, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I need to contact this company that supplies my CPAP machine and supplies. I was on hold for just over three hours, being told (automatically) for at least the third hour that I was first in line to be answered. Just past three hours on the line, I was cut off - hung up on their end of the line. I need their assistance for an adjustment or upgrade to my machine. I am told by my doctors that there is evidence in my blood chemistry that the machine is not working well enough. Thus it does involve my health.Desired Settlement: I want them to contact me. I do not want to waste nearly an entire afternoon again holding on the phone, listening to maddening music, only to be left with no contact, no resolution, and no other recourse. I did send an email a week ago which has also not been answered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I spoke on the phone with a manager who called me and resolved the issue quickly and with great concern.

Sincerely,

Review: This company has been sending me billing statements that range from 12.00 to now 73.00 with bogus account numbers that they say I owe, I never dealt with this company nor have I ever used there services. They state it was for a nebulizer but I had paid out of pocket for that because my union did not cover the expense. This company is a scam and I am getting tired of them sending me bogus amounts that they say I owe to them when I have never dealt with them.Desired Settlement: I would like a letter of apology from them and for them to take my name and all my information from there system, this is a scam and I do not owe this company anything. They are also trying to send me to collections and ruin my credit this company needs to get there facts staright.

Business

Response:

We have a signed ticket by a [redacted] dated 9/**/13. It shows the receipt of a Nebulizer for [redacted]. The equipment was picked up at [redacted], located at [redacted]. There was a $100 yearly deductible that was not met with their insurance company. Payment claim is being made by family. However, they have not provided proof of payment for the device. Medstar Surgical has no proof of payment being made. We have billed his insurance company which processed claims toward a deductible, therefore he has incurred a balance each month. Explained to the patient that the charges are correct and he is responsible for payment. Once balance is paid no further billing or collections will occur. Total outstanding private balance is $96.72.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I paid $30.00 to Ocean Breeze Medical supply at the time of purchase with my debit card which I am going to get a copy of payment from bank records. At no time did Ocean Breeze state to me at time of purchase that the nebulizer was a rental they just took my money and said it will be delivered to your house there was nothing in writting from medstar nor Ocean Breeze that I will have to pay a monthly fee on the nebulizer nor did a sign an agreement on this policy.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Medstar Surgical and Breathing Equipment, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: My mother was home for [redacted] and we received a hospital bed from Medstar. She passed away on September **, 2013. on Sept **, 2013 I made an appointment for a pick up of this bed for Monday Sept [redacted] at 5pm. They did not show up. I called again on Tuesday Sept [redacted] and rescheduled an appointment for Wed Sept [redacted] at 5pm, again they did not show up to pick up the bed. On Thurs Sept [redacted] to reschedule the appointment for a third time for Fri Sept [redacted] at 5pm, again for a third time they did not show up. This was after I called on Fri morning to confirm that they would be picking up this bed on that day at 5pm. I called again on Monday Sept [redacted] telling them that this was unprofessional and abusive the number of times they have not come to pickup this bed. They scheduled yet another pick up for Monday Sept [redacted] at 530 pm. I called them at 4pm to tell them I was home and they could come now. For a fourth time they did not come to pick up this bed at the allotted time. At 9pm there was someone at my door to pick up the bed, when the delivery time was from 5pm to 8pm. I have to get up at 5 am for work, this is entirely to late to do this type of work. After 3 months of telling them to correct cell phone number to call, they never changed and kept calling my dead mother's cell phone which was cancelled shortly after she passed away. So I did not even get a call to tell me that they were coming later than the appointed time.

This entire process has been emotionally draining and abusive that I had to continue to look at a hospital bed in my home when my mother passed away 2+ weeks ago. The fact that I had to go through over a week which included 4 missed deliveries and a 9pm pick up is absurd, unprofessional and abusive. I had no problems having any of the other equipment that my mother used from any of the other companies, ONLY MEDSTAR!!!!Desired Settlement: I want a written apology for their abusive treatment of me and my family. I want documentation that they have NOT been billing medicare, AARP or medicaid for the time since my mother passed away on September **, 2013.

Consumer

Response:

At this time, I have not been contacted by Medstar Surgical and Breathing Equipment, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I am the Registered Nurse for a Pediatrician. The parent of the patient called because her concerns were not addressed by Med Star Surgical in regards to medically necessary pull-up briefs. Her insurance only covers these briefs through Med Star Surgical, but no one at the company was returning her calls and she wasn't receiving any assistance. She called me to help her. Since January [redacted] 2014 I have been assisting this mother try to contact Med Star Surgical to receive the proper size briefs. Countless phone calls, messages, speaking with [redacted], etc have all led to no solution and two representatives I spoke to today were inappropriately rude. I remained calm and explained that my focus was to fix the problem, not complain. I was so distraught by how I was treated by this company that I feel it necessary to file an official complaint. Due to the necessity of documentation in the medical field, I have EVERY single phone call, message, and conversation documented. I'd be happy to submit them as evidence.Desired Settlement: Our desire is to get the proper product, covered by insurance, sent to this patient. He has been having accidents at home and school, disrupting his lifestyle and furthermore, no parent or nurse should be treated the way that this company treats their customers. When requesting to speak to a [redacted] I was put on hold for 21 minutes because she was "on the phone." When they went to transfer me to the [redacted], they said, "she actually can't talk she doesn't have a voice." Confused, I thought she was on the phone? Then they refused to connect me and explained she wasn't able to talk at all today and when I brought up the fact that she hadn't returned my calls they said it's because she didn't have a voice. Due to thorough documentation, I could see it had been 6 days. Working in the medical field, I undestand the unliklihood of this and was disgusted by their childish behavior. An apology and the proper size of pull ups sent to the patient would appease everyone because I can't seem to find another company, but I hope to never deal with their behavior again.

These are the days I contacted a representative, not including all the unreturned phone calls, messages, etc.

01/**/2014, 02/**/2014, 03/**/2014, 03/**/2014, 03/**/2014, and today 4/*/2014. The next page doesn't have enough room for the days I tried to rectify the issue with a [redacted].

Review: Medstar has been trying to bill me for an invoice that should have been submitted to Medicaid, the invoice was never submitted. I have repeatedly attempted to contact Medstar to correct this situation over the past four months. Medstar delivered several products to my home in early March 2013 upon my discharge from Mt. Sinai Hospital. I was told that these products would be covered under my New York State Medicaid plan and there would be no charge to me. After the delivery several of my family members received phone calls from Medstar trying to collect a balance of $125, Medstar was told to contact me directly and Medstar provided direct contact information. I called and left two messages for a woman named [redacted] at the contact number that was provided to me (###-###-####), neither message was returned. At the end of March I received a statement in the mail from Medstar for the balance of $125, I then called both contact numbers provided on the statement ###-###-#### and ###-###-####. I left messages on both the self pay extension and the insurance questions extension at those telephone numbers, neither call was returned. One month later I received another statement for $125 and repeated the process above, this time leaving a more detailed message that included my Medicaid ID number. In May the same thing happened, again I left messages with Medstar's office trying to resolve this situation. At the end of May I received a notice from the Tri-State Adjustments, Inc. collection agency trying to recover the balance from Medstar. I called Medstar again and left several messages, these were not returned. In mid-June I called again and did not get through to anyone. Fast forward to today, 7/*/13, I finally got through to a person at ###-###-#### and I explained the situation, she promptly refused to be of any assistance to me and hung up the phone. If I were to look up the definition of abhorrent business practices this would be the definition.Desired Settlement: I want Medstar to submit the claim to Medicaid, as they should have done in the first place. I would like any record of this being sent to collections expunged. I will happily cover any additional balance after the invoice has been submitted to, and paid by Medicaid. An apology for the waste of my time by and complete lack of response from Medstar would be nice, however, given the reviews of this business I doubt there would be any sincerity in it.

Business

Response:

To Whom It May Concern

Patient secondary insurance information was updated in Medstar system and transfer bench was billed to Medicaid. Patient is not responsible for the balance of transfer bench. The Medicaid couldn't be billed till June because the case was still pending with the stat .

The Hip Kit is a on-covered item by Medicaid so the balance for $45.00 remains on patient responsibility.

Thank you.

Any question please call.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. For the record, the Medicaid case was closed on March [redacted] and all payments could have been processed at that time (several other MedStar services were billed through Medicaid at this time). This was a clerical error at Medstar that they are failing to acknowledge. Additionally, MedStar has not yet sent an updated invoice with the adjusted balance of $45.

Sincerely,

Review: I rented two pcs of equirpment for my sister [redacted] Patient # [redacted] On July * 2013 the equipment was picked and at month end I was given a Zone bill statement. Medstar has continue to take payment from my American Express account for August and September 2013 for $62.82 each month. I have called repeatedly to no avail. Please assist.Desired Settlement: Let them know the service was very good but to get to billing is hell.

Business

Response:

To Whom It May Concern:

Patient's recurring charges were stopped and refunds for two month’s charges for August and September were refunded. At this point, Medstar Surgical apologizes for the inconvenience that we have caused.

Thank you

Any question please call.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted Landauer Medstar several times to return their home oxygen equipment, before my father passed away.

A pick up was scheduled but no one came to pick up the equipment.

After several attempts to contact the company by phone, each call was transferred to customer service at extension [redacted], where the on hold music plays for a short time, the call goes silent and then I am hung up on.

As we are moving, we cannot keep this equipment nor can bring it with us. There has been no progress made on their part in order to remedy this reasonably simple task.Desired Settlement: As we cannot bring this equipment, we will be forced to set it outside when we move.

I do not want my family charged for equipment costs no longer needed by us from Landauer Medstar's inability to pick up their own equipment.

Seems to be an easy fix, but cannot even get communication with the company at this point.

Business

Response:

Items picked up as requested. Verified with [redacted] on 2/**/15.

Review: I have contacted Medstar every month since February, 2013. A "knee walker" was ordered for me by my physician because I had foot surgery. I was in a nursing facility at the time it was to be sent. I never received it. I have contacted them about this. They tell me every month not to worry about it, that they have corrected their billing, yet every month I am receiving a bill for the co-pay of $75. The Invoice # is [redacted], Patient #[redacted]. It was billed on 10/**/2012. I have contacted GHI/Emblem Health, my insurance company, and they don't have a record of being billed for this equipment. Emlem Health told me to contact the American Board of Medical Specialties (ABMS) to file a complaint. They said they don't take complaints and that I should contact Revdex.com.Desired Settlement: Stop sending a bill every month. Make sure there are no future repercussions from this matter.

Business

Response:

Medstar Surgical would like to apologize for the error that has occurred regarding [redacted] incorrect billing for Knee Walker. The balance on patient account was corrected and private pay agency notified.

At this point, Medstar Surgical once again apologizes for the inconvenience that we have caused,

Sincerely

Vice President of Reimbursement

###-###-#### Ext [redacted]