Roberts Home Medical

Went to this place to fulfil a durable medical goods order because they accepted my insurance(***), they purchased my products from another company( I'm assuming) because now a company called *** has billed me nearly $1500 for the medical equipment I received. My equipment is being rented, not purchased at $60 per month so why am I being billed for equipment I'm renting?? Cannot get a local person, I get a call enter for roberts medical when I call.

My mom had a infected knee replacement and had to had a spacer put in her knee in return had to keep one of knee straight out and could not bend. We needed a hospital bed for her due to her bedroom is upstairs. It has been 3 weeks trying to get her a bed through ***. We have gave them 2 doctors prescriptions stating what they need to provide her a bed (including all medical records and insurance information). Also, the doctors office has called and faxed several times the information needed and still cant get a hospital bed. I have stopped by the *** office on May 8th, 2020, and dropped off another prescription from the doctor stating that she needed a full electric bed, the employee stated that she would put in the request as a urgent matter and that it would be only a couple of days before we would have a bed. I called on May 13th, day after I visited the office and still they said they did not have the right information. this is after the doctors office called and faxed all the information they needed. I know this is a difficult time but when people need their service, they need to provide a better customer service.

My doctor prescribed a new CPAP machine for me about a month ago, because mine was broken, and I was using an old one as a back up machine. Initially, back in February, I had called *** about troubleshooting my old machine. They would not call me back. When I finally reached someone, they were not willing to come look at the machine, or let me bring it in to the facility to be looked at. The small amount of advice they gave was completely unhelpful, and so my old machine essentially had to be considered broken. I had gone into *** Home Medical before my Dr's appt and told them the prescription would be coming in that day, and that I would need the machine to be in as quickly as possible, as the old machine was barely working. About 5 days after the prescription was sent, hearing nothing, I called ***. They said they didn't have a diagnosis code, so I called the Dr's office to get them to send the code. The office said they both faxed *** the code, and sent it hard copy by runner to the *** facility. After another few days, I got a message from *** that after 5-10 days, my machine would be in. When I heard nothing in a couple more weeks, I called ***, and was told they didn't have the diagnosis codes, and was asked for the phone number to the Dr's office. Then I was transferred to "***", who was handling my case. She said they didn't have my prescription, or the diagnosis codes. I told her the office re-faxed the prescription and codes, AND sent it hard copy by runner to the *** facility. She said there was nothing she could do but re-fax them again, that it wasn't her fault the office hadn't contacted them, and was completely unconcerned with the fact that I have been without an adequate CPAP for over a month. I have been with *** for over 10 years, but if this problem isn't fixed, I will take my business elsewhere. There is no excuse for them to lose my prescription and codes twice, and to have no record on file.

My doctor prescribed a new CPAP machine for me about a month ago, because mine was broken, and I was using an old one as a back up machine. Initially, back in February, I had called *** about troubleshooting my old machine. They would not call me back. When I finally reached someone, they were not willing to come look at the machine, or let me bring it in to the facility to be looked at. The small amount of advice they gave was completely unhelpful, and so my old machine essentially had to be considered broken. I had gone into *** Home Medical before my Dr's appt and told them the prescription would be coming in that day, and that I would need the machine to be in as quickly as possible, as the old machine was barely working. About 5 days after the prescription was sent, hearing nothing, I called ***. They said they didn't have a diagnosis code, so I called the Dr's office to get them to send the code. The office said they both faxed *** the code, and sent it hard copy by runner to the *** facility. After another few days, I got a message from *** that after 5-10 days, my machine would be in. When I heard nothing in a couple more weeks, I called ***, and was told they didn't have the diagnosis codes, and was asked for the phone number to the Dr's office. Then I was transferred to "***", who was handling my case. She said they didn't have my prescription, or the diagnosis codes. I told her the office re-faxed the prescription and codes, AND sent it hard copy by runner to the *** facility. She said there was nothing she could do but re-fax them again, that it wasn't her fault the office hadn't contacted them, and was completely unconcerned with the fact that I have been without an adequate CPAP for over a month. I have been with *** for over 10 years, but if this problem isn't fixed, I will take my business elsewhere. There is no excuse for them to lose my prescription and codes twice, and to have no record on file.

It has taken me 5 months of back and forth with Roberts to get head gear for my cpap mask they keep sending me the frame. Everything they send out in the mail is incorrect

It has taken me 5 months of back and forth with Roberts to get head gear for my cpap mask they keep sending me the frame. Everything they send out in the mail is incorrect