This is what we sent in an email to try and get our refund backWhen we checked into this hotel we checked right back outWe are/willing to pay for one night but request a refund for the remaining two nights I appreciate you providing the Cancellation and Change Policy in your last emailI in fact was aware of the policy and feel that it is the purchaser's responsibility to "read the fine print"With that said, it is [redacted] and my belief that the circumstances for which we did not stay at our hotel are out of the ordinaryWe truly felt uneasy about the location & neighborhood of the hotelAs I just stated, a customer is responsible for knowing the terms and policies of their purchase, but the vendor is accountable to provide a product as advertised and safeThis was not the case You stated in your previous email that we should have contacted customer service when the problem aroseWe in fact did contact customer service two days in a row to resolve this i
This is what we sent in an email to try and get our refund backWhen we checked into this hotel we checked right back outWe are/willing to pay for one night but request a refund for the remaining two nights
I appreciate you providing the Cancellation and Change Policy in your last emailI in fact was aware of the policy and feel that it is the purchaser's responsibility to "read the fine print"With that said, it is *** and my belief that the circumstances for which we did not stay at our hotel are out of the ordinaryWe truly felt uneasy about the location & neighborhood of the hotelAs I just stated, a customer is responsible for knowing the terms and policies of their purchase, but the vendor is accountable to provide a product as advertised and safeThis was not the case
You stated in your previous email that we should have contacted customer service when the problem aroseWe in fact did contact customer service two days in a row to resolve this i
This is what we sent in an email to try and get our refund backWhen we checked into this hotel we checked right back outWe are/willing to pay for one night but request a refund for the remaining two nights I appreciate you providing the Cancellation and Change Policy in your last emailI in fact was aware of the policy and feel that it is the purchaser's responsibility to "read the fine print"With that said, it is [redacted] and my belief that the circumstances for which we did not stay at our hotel are out of the ordinaryWe truly felt uneasy about the location & neighborhood of the hotelAs I just stated, a customer is responsible for knowing the terms and policies of their purchase, but the vendor is accountable to provide a product as advertised and safeThis was not the case You stated in your previous email that we should have contacted customer service when the problem aroseWe in fact did contact customer service two days in a row to resolve this i
This is what we sent in an email to try and get our refund backWhen we checked into this hotel we checked right back outWe are/willing to pay for one night but request a refund for the remaining two nights
I appreciate you providing the Cancellation and Change Policy in your last emailI in fact was aware of the policy and feel that it is the purchaser's responsibility to "read the fine print"With that said, it is *** and my belief that the circumstances for which we did not stay at our hotel are out of the ordinaryWe truly felt uneasy about the location & neighborhood of the hotelAs I just stated, a customer is responsible for knowing the terms and policies of their purchase, but the vendor is accountable to provide a product as advertised and safeThis was not the case
You stated in your previous email that we should have contacted customer service when the problem aroseWe in fact did contact customer service two days in a row to resolve this i