[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] the other stipulation is they contact the collection agency they turned me over to and clear my account with them and get it off of my credit report as settled and I pay cellcom directly and where do I return the phones to they can call me to arrange this if they chose to do so or email is ok as well
July 22, Ms [redacted] Trade Practice Consultant Revdex.com of Wisconsin WGreenfield Ave Milwaukee, WI Re: Complaint # [redacted] Dear MsSchultz: We received your notice of complaint dated 7/15/regarding Mrs [redacted] concerns with data overages and the service she has received In researching this complaint I have found that we have spoken to Mrs [redacted] and her husband numerous times regarding their data usage since they started their service with Cellcom in February During the course of those conversations we attempted to help them identify what might be causing the data overages as well as get them on the appropriate data package based on their data usage Mrs [redacted] mentioned that they do not have internet service at their home so therefore they cannot utilize Wi-FiAdditionally her husband is an over the road truck driver who also does not have access to a connectionIn March, Mrs [redacted] stated she has the “myCellcom” app downloaded on her phone which assists in monitoring data usage, and we helped her get logged in so she could start using it When discussing data usage on 7/14/Mrs [redacted] told us her husband’s device reflects data usage of: · YouTube GB used · Internet GB used · Facebook 3GB used, to name a fewI have reviewed the available data usage records and confirmed the usage that has been billed to the account is accurateAdditionally, I have verified that we sent a total of data usage notifications to both Mrand Mrs [redacted] devicesThese usage notifications provide data usage alerts informing them when they have come close to their data plan allotment as well as each time they exceed their allotted plan amounts Since February we have provided Mrand Mrs [redacted] with $worth of credits on their account regarding their data overages: · 3/6/2016: $· 4/12/2016: $[redacted] · 7/14/2016: $ *On 4/Mrs [redacted] spoke to both our Customer Care Department and our Customer Loyalty department regarding $in data overages She was transferred to Customer Loyalty because she indicated she wanted to leave Cellcom and go back to US Cellular Customer Care provided a customer appreciation credit in the amount of $and then Customer Loyalty provided a credit of $which was half of the data overage charges they incurred Additionally, since Mrs [redacted] stated she wanted to keep her data usage below 15GB and to further incent her to stay with Cellcom, we offered to credit an additional $in June if they kept their data usage down However the additional credit was not given in June as they continued to have data overages We believe we have acted in good faith regarding this customers’ account We have educated them on their data usage, how to monitor it to avoid overages, offering to switch them to a more appropriate data plan based on their usage, have billed them correctly and issued numerous credits to their account They most certainly have the right to leave Cellcom and if they do, we will not offer any additional credits or forgive their current balance nor waive any early termination fees Their existing account status is as follows: · Current Balance as of 7/22/2016: $which includes a past due amount of $We have also extended the payment due date for the $balance to 7/25/in order to avoid suspension of serviceIf payment of $is not received by 7/25/the service on the account will be suspended on 7/26/Early termination fees (ETFs) would be as such: · The line of service ending in has an ETF of: $· The line of service ending in is not under contract and it has a “loaner” phone provided by us so therefore this phone would need to be returned to us or they would be charged $599.95, which is the used pricing for that particular device If they stay with Cellcom, they are responsible for paying their current balance as mentioned above No ETF’s will apply Please let me know if you have any questions or need any additional information Sincerely, [redacted] Director of Customer Service Cellcom [redacted] ***
We received your notice of complaint dated March 14, regarding Mr [redacted] concerns with having been charged an early termination feeWe have made numerous attempts to work with Mr [redacted] regarding his concerns in the Coleman areaOffers had been made to waive all fees with the return of equipment, however, this was not doneWe do recognize that the Coleman area is a weaker coverage area, so offers were also made to demo cellular boosters, but these offers were declinedIt is clear that Cellcom is not able to meet Mr [redacted] needs, so we will refund the final $that Mr [redacted] is asking forThe amount in question will be sent in the form of a refund check made out to Mr [redacted] , who has financially responsibility for the accountWhile we appreciated Mr [redacted] business, we are also glad to see that he was able to find a carrier that meets his needsWe wish him well in futurePlease let me know if you have any questions or need any additional informationSincerely, [redacted] Director of Customer ServiceCellcom
January 4, 2016Ms [redacted] Trade Practice Consultant Revdex.comWGreenfield AveMilwaukee, WI Re: Complaint ID: # [redacted] Cellcom Account # [redacted] Mr [redacted] Dear Ms [redacted] We received your notice of complaint dated 12/28/2015, regarding Mr [redacted] concerns with his bill and have looked into the facts surrounding the complaint Mr [redacted] is a former employee of Cellcom’s parent company; NsightHe is no longer an employee as of December 18, This is pertinent as it leads to the events surrounding Mr [redacted] ’s complaintWhen an employee changes their employment status, we offer the options of: keeping Cellcom as their service provider, cancelling their service or transitioning their service to another providerMr [redacted] elected to keep his service with CellcomBased on the way his account was set up at the time when his employment ended, we sent a quote on 12/7/for lines of service for $per month before taxes and feesMr [redacted] responded with a request to cancel lines of service and to add a line of service for a mobile broadband device that wasn’t previously on his accountThis left lines at $per month before taxes and feesAt this point, we were in agreement.On December 24, 2015, Mr [redacted] decided to return his mobile broadband device and reactivate a residential broadband device, priced at $before taxes and fees, which would’ve raised the cost of his invoice estimate to $per month before taxes and feesHe added this line almost two weeks after we offered the original quote The first bill that was generated showed that Mr [redacted] ’s existing lines were being migrated from the employee plan to a sellable consumer rate planDue to the cost differences between his previous plan and the consumer plan, along with the standard month in advance billing and the addition of a sixth line of service, his invoice was higher than he anticipatedWhen Mr [redacted] contacted Cellcom via chat, our representative “***” whom he references in the complaint, went to great lengths to adjust the bill in line with ***’s expectations and provided credits totaling $ [redacted] then asked for a $credit for a credit card charge he claimed that he incurred due to the bill he receivedAt the time, [redacted] declined the credit request.We attempted to reach out to Mr [redacted] several times by calling the phone number he provided in his complaintThe first call was placed on 12/31/at 11:AMMr [redacted] answered the call and after a brief introduction on our end, he abruptly ended the callA second call was placed later that afternoon at 1:PMA third and final call was placed on January 4, at 8:AM, both with no answerCellcom takes pride in our ethical business practices and the accuracy of our billing and we respectfully disagree with Mr [redacted] ’s assessment of what he feels he should pay monthly for his services We are quick to take ownership of situations and work diligently with all of our customers to ensure they have the best experienceCellcom has made reasonable attempts to open a dialogue with [redacted] regarding his concernsWith additional services purchased come additional costs and those are not being factored in ***’s complaintIn good faith, on 12/31/we issued a credit for $to Mr [redacted] ’s account that covers the credit card charge he states he received in the complaint In addition his January bill will include additional offsetting credits due to the changes that were made to his account in December We ask Mr [redacted] to call us should he have any questions on this bill Ultimately, it was Mr [redacted] ’s decision to change devices which increased his bill beyond the initial requested quote and we are simply complying with his requestShould Mr [redacted] wish to cancel his residential broadband service, he is still within the day return window through 1/7/16, without experiencing an early termination fee His bill will then be more in line with the rates he was originally quotedSincerely, [redacted] Director Customer ServiceMid Valley Dr.De Pere, WI ll us why here
April 4, Ms [redacted] Trade Practice Consultant Revdex.com of Wisconsin WGreenfield Ave Milwaukee, WI Re: Complaint # [redacted] Ms [redacted] [redacted] Dear Ms [redacted] We received your notice of complaint dated 3/29/regarding Ms [redacted] billing and collection concerns and have looked at the facts surrounding this account Ms [redacted] is the account owner and financially responsible party (FRP) On 9/29/2011, we received a signed authorization form from Ms [redacted] granting account access to Mr [redacted] *** This authorization form designated him as APC (Authorized Per Contract) on her account, entitling him to make changes up to and including adding or cancelling serviceThe first complaint Ms [redacted] has is that she experienced billing issues and wasn’t provided any explanation for the chargesWe reviewed our last conversation with Ms [redacted] which was on October 14, We did answer all of her questions and provided specific information regarding her bill and associated chargesWe received several calls from Mr [redacted] and worked with him extensively on his billing questions Ms [redacted] core concern surrounds Cellcom asking her to pay for Mr [redacted] ***’s charges As stated earlier, Ms [redacted] is the FRP on the account and therefore is liable for all charges incurred on the account Mr [redacted] signed a year contract on 06/09/14; over years after he was made APC on Ms [redacted] account On 12/20/15, Mr [redacted] entered into a FLEX equipment agreement that spread the $retail cost of the Samsung Galaxy Note he chose over a month periodHe was still authorized on the account and fully within the rights Ms [redacted] had personally given himMs [redacted] further expresses frustration that Cellcom will not enter into a “payment plan” with the parties involvedOn 3/29/Mr [redacted] requested “payment arrangements” which we were more than willing to do and a payment plan was established via our Credit and Collections Department However, if Mr [redacted] does not follow through and make payments as agreed to, Ms [redacted] is ultimately responsible for the outstanding account balance which as of 4/1/2016, is $ If she does not pay this balance or make arrangements to pay this balance, the account could be turned over to a collections agency Since receiving Ms [redacted] complaint through the Revdex.com, we have reached out to her several times and have been unsuccessful in our attempts to speak to her We left messages providing a point of contact and direct number to call back We have not heard back from her yet and will continue to try to reach her Cellcom has operated in good faith; ethically complying with Ms [redacted] express wishesWe have billed her for the equipment purchased and services rendered by the person she specifically authorized to complete just such a transaction Cellcom will happily answer any additional questions or concerns that Ms [redacted] has Sincerely, [redacted] Director of Customer Service Cellcom [redacted] *** [redacted] [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] there people in Wisconsin rapids misrepresented the phone as the best one they have in turn when I complained to the Wisconsin rapids office they stated to me the phone has had issues with volume they misrepresented the phone and service to me I am willing to go to court over this misrepresentation if they do not want to take care of the problem
Below is the letter that we sent to Mrand Mrs [redacted] in response to their complaint filed with you on 9/24/Please let me know if you have any questions[redacted] Director of Customer Care, Cellcom, [redacted] *** [redacted] *** ? September 30, Mr [redacted] *** [redacted] Dear Mrand Mrs [redacted] I would like to start by saying how sorry I am that your vacation was negatively impacted by the fact that your Cellcom phone did not work for you while away from your ‘home’ area A number of our employees reviewed all of the interactions that you had with us, or our agent, and it is clear that we missed multiple opportunities to take good care of you with the problem you were facing I can assure that you that we have learned many lessons from your situation and will make changes to some of our processes I know you mentioned in your document to the Revdex.com that “all you wanted was to be released from the contract without penalty” We most definitely are releasing you from your contract without penaltyIn addition, we have eliminated the bill that was recently sent to you asking for payment in the amount of $ As of today, you do not owe us any amount In addition, enclosed you will find a check for $as appreciation for the many years you were a Cellcom customer and for taking the time to write and send the detailed letter to us As I said before, it provided us with many learning opportunities Mrand Mrs [redacted] I again apologizeI humbly wish that we could entice you to come back to Cellcom We would love a second chance to regain your trust and respect and allow us to be your cellular provider If you want to talk with me about this letter, giving us a second chance to be your provider, or anything that lead up to you sending us your letter and filing a complaint, please call me My direct number is [redacted] Just an FYI - I will be on vacation starting Tuesday, October 6th until Tuesday, October 13th but I am more than happy to chat with you before or after that time Sincerely, [redacted] Director of Customer Service Cellcom Mid Valley Drive Green Bay, WI
the response sent to Revdex.com is inaccurateI did talk with cellcom on 2/13/and emailed them on 2/13/my written request to have this removed from my credit report per request from Joel in customer serviceHe indicated that they would be forwarding to the credit bureau and it would take up to days to see it removed Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11972430, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Nicole [redacted]
November 29, [redacted] Trade Practice Consultant Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI Re: Complaint# [redacted] Dear Ms [redacted] We received your notice of complaint dated 11/29/regarding Mr [redacted] concerns with his and his mother’s cellphone coverage, as well as his overall service experience with us We had been working with Mr [redacted] and were going to agree to his request prior to receiving this complaint On November 29, we spoke to him again and advised him we are willing to void the flex agreements as long as he returned the equipment to us, in good working condition, by 12/8/ Mr [redacted] agreed to this and was happy with the resolution Please let me know if you have any questions or need any additional informationSincerely, [redacted] Director of Customer Service Cellcom [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] the other stipulation is they contact the collection agency they turned me over to and clear my account with them and get it off of my credit report as settled and I pay cellcom directly and where do I return the phones to they can call me to arrange this if they chose to do so or email is ok as well
July 22, Ms [redacted] Trade Practice Consultant Revdex.com of Wisconsin WGreenfield Ave Milwaukee, WI Re: Complaint # [redacted] Dear MsSchultz: We received your notice of complaint dated 7/15/regarding Mrs [redacted] concerns with data overages and the service she has received In researching this complaint I have found that we have spoken to Mrs [redacted] and her husband numerous times regarding their data usage since they started their service with Cellcom in February During the course of those conversations we attempted to help them identify what might be causing the data overages as well as get them on the appropriate data package based on their data usage Mrs [redacted] mentioned that they do not have internet service at their home so therefore they cannot utilize Wi-FiAdditionally her husband is an over the road truck driver who also does not have access to a connectionIn March, Mrs [redacted] stated she has the “myCellcom” app downloaded on her phone which assists in monitoring data usage, and we helped her get logged in so she could start using it When discussing data usage on 7/14/Mrs [redacted] told us her husband’s device reflects data usage of: · YouTube GB used · Internet GB used · Facebook 3GB used, to name a fewI have reviewed the available data usage records and confirmed the usage that has been billed to the account is accurateAdditionally, I have verified that we sent a total of data usage notifications to both Mrand Mrs [redacted] devicesThese usage notifications provide data usage alerts informing them when they have come close to their data plan allotment as well as each time they exceed their allotted plan amounts Since February we have provided Mrand Mrs [redacted] with $worth of credits on their account regarding their data overages: · 3/6/2016: $· 4/12/2016: $[redacted] · 7/14/2016: $ *On 4/Mrs [redacted] spoke to both our Customer Care Department and our Customer Loyalty department regarding $in data overages She was transferred to Customer Loyalty because she indicated she wanted to leave Cellcom and go back to US Cellular Customer Care provided a customer appreciation credit in the amount of $and then Customer Loyalty provided a credit of $which was half of the data overage charges they incurred Additionally, since Mrs [redacted] stated she wanted to keep her data usage below 15GB and to further incent her to stay with Cellcom, we offered to credit an additional $in June if they kept their data usage down However the additional credit was not given in June as they continued to have data overages We believe we have acted in good faith regarding this customers’ account We have educated them on their data usage, how to monitor it to avoid overages, offering to switch them to a more appropriate data plan based on their usage, have billed them correctly and issued numerous credits to their account They most certainly have the right to leave Cellcom and if they do, we will not offer any additional credits or forgive their current balance nor waive any early termination fees Their existing account status is as follows: · Current Balance as of 7/22/2016: $which includes a past due amount of $We have also extended the payment due date for the $balance to 7/25/in order to avoid suspension of serviceIf payment of $is not received by 7/25/the service on the account will be suspended on 7/26/Early termination fees (ETFs) would be as such: · The line of service ending in has an ETF of: $· The line of service ending in is not under contract and it has a “loaner” phone provided by us so therefore this phone would need to be returned to us or they would be charged $599.95, which is the used pricing for that particular device If they stay with Cellcom, they are responsible for paying their current balance as mentioned above No ETF’s will apply Please let me know if you have any questions or need any additional information Sincerely, [redacted] Director of Customer Service Cellcom [redacted] ***
We received your notice of complaint dated March 14, regarding Mr [redacted] concerns with having been charged an early termination feeWe have made numerous attempts to work with Mr [redacted] regarding his concerns in the Coleman areaOffers had been made to waive all fees with the return of equipment, however, this was not doneWe do recognize that the Coleman area is a weaker coverage area, so offers were also made to demo cellular boosters, but these offers were declinedIt is clear that Cellcom is not able to meet Mr [redacted] needs, so we will refund the final $that Mr [redacted] is asking forThe amount in question will be sent in the form of a refund check made out to Mr [redacted] , who has financially responsibility for the accountWhile we appreciated Mr [redacted] business, we are also glad to see that he was able to find a carrier that meets his needsWe wish him well in futurePlease let me know if you have any questions or need any additional informationSincerely, [redacted] Director of Customer ServiceCellcom
January 4, 2016Ms [redacted] Trade Practice Consultant Revdex.comWGreenfield AveMilwaukee, WI Re: Complaint ID: # [redacted] Cellcom Account # [redacted] Mr [redacted] Dear Ms [redacted] We received your notice of complaint dated 12/28/2015, regarding Mr [redacted] concerns with his bill and have looked into the facts surrounding the complaint Mr [redacted] is a former employee of Cellcom’s parent company; NsightHe is no longer an employee as of December 18, This is pertinent as it leads to the events surrounding Mr [redacted] ’s complaintWhen an employee changes their employment status, we offer the options of: keeping Cellcom as their service provider, cancelling their service or transitioning their service to another providerMr [redacted] elected to keep his service with CellcomBased on the way his account was set up at the time when his employment ended, we sent a quote on 12/7/for lines of service for $per month before taxes and feesMr [redacted] responded with a request to cancel lines of service and to add a line of service for a mobile broadband device that wasn’t previously on his accountThis left lines at $per month before taxes and feesAt this point, we were in agreement.On December 24, 2015, Mr [redacted] decided to return his mobile broadband device and reactivate a residential broadband device, priced at $before taxes and fees, which would’ve raised the cost of his invoice estimate to $per month before taxes and feesHe added this line almost two weeks after we offered the original quote The first bill that was generated showed that Mr [redacted] ’s existing lines were being migrated from the employee plan to a sellable consumer rate planDue to the cost differences between his previous plan and the consumer plan, along with the standard month in advance billing and the addition of a sixth line of service, his invoice was higher than he anticipatedWhen Mr [redacted] contacted Cellcom via chat, our representative “***” whom he references in the complaint, went to great lengths to adjust the bill in line with ***’s expectations and provided credits totaling $ [redacted] then asked for a $credit for a credit card charge he claimed that he incurred due to the bill he receivedAt the time, [redacted] declined the credit request.We attempted to reach out to Mr [redacted] several times by calling the phone number he provided in his complaintThe first call was placed on 12/31/at 11:AMMr [redacted] answered the call and after a brief introduction on our end, he abruptly ended the callA second call was placed later that afternoon at 1:PMA third and final call was placed on January 4, at 8:AM, both with no answerCellcom takes pride in our ethical business practices and the accuracy of our billing and we respectfully disagree with Mr [redacted] ’s assessment of what he feels he should pay monthly for his services We are quick to take ownership of situations and work diligently with all of our customers to ensure they have the best experienceCellcom has made reasonable attempts to open a dialogue with [redacted] regarding his concernsWith additional services purchased come additional costs and those are not being factored in ***’s complaintIn good faith, on 12/31/we issued a credit for $to Mr [redacted] ’s account that covers the credit card charge he states he received in the complaint In addition his January bill will include additional offsetting credits due to the changes that were made to his account in December We ask Mr [redacted] to call us should he have any questions on this bill Ultimately, it was Mr [redacted] ’s decision to change devices which increased his bill beyond the initial requested quote and we are simply complying with his requestShould Mr [redacted] wish to cancel his residential broadband service, he is still within the day return window through 1/7/16, without experiencing an early termination fee His bill will then be more in line with the rates he was originally quotedSincerely, [redacted] Director Customer ServiceMid Valley Dr.De Pere, WI ll us why here
April 4, Ms [redacted] Trade Practice Consultant Revdex.com of Wisconsin WGreenfield Ave Milwaukee, WI Re: Complaint # [redacted] Ms [redacted] [redacted] Dear Ms [redacted] We received your notice of complaint dated 3/29/regarding Ms [redacted] billing and collection concerns and have looked at the facts surrounding this account Ms [redacted] is the account owner and financially responsible party (FRP) On 9/29/2011, we received a signed authorization form from Ms [redacted] granting account access to Mr [redacted] *** This authorization form designated him as APC (Authorized Per Contract) on her account, entitling him to make changes up to and including adding or cancelling serviceThe first complaint Ms [redacted] has is that she experienced billing issues and wasn’t provided any explanation for the chargesWe reviewed our last conversation with Ms [redacted] which was on October 14, We did answer all of her questions and provided specific information regarding her bill and associated chargesWe received several calls from Mr [redacted] and worked with him extensively on his billing questions Ms [redacted] core concern surrounds Cellcom asking her to pay for Mr [redacted] ***’s charges As stated earlier, Ms [redacted] is the FRP on the account and therefore is liable for all charges incurred on the account Mr [redacted] signed a year contract on 06/09/14; over years after he was made APC on Ms [redacted] account On 12/20/15, Mr [redacted] entered into a FLEX equipment agreement that spread the $retail cost of the Samsung Galaxy Note he chose over a month periodHe was still authorized on the account and fully within the rights Ms [redacted] had personally given himMs [redacted] further expresses frustration that Cellcom will not enter into a “payment plan” with the parties involvedOn 3/29/Mr [redacted] requested “payment arrangements” which we were more than willing to do and a payment plan was established via our Credit and Collections Department However, if Mr [redacted] does not follow through and make payments as agreed to, Ms [redacted] is ultimately responsible for the outstanding account balance which as of 4/1/2016, is $ If she does not pay this balance or make arrangements to pay this balance, the account could be turned over to a collections agency Since receiving Ms [redacted] complaint through the Revdex.com, we have reached out to her several times and have been unsuccessful in our attempts to speak to her We left messages providing a point of contact and direct number to call back We have not heard back from her yet and will continue to try to reach her Cellcom has operated in good faith; ethically complying with Ms [redacted] express wishesWe have billed her for the equipment purchased and services rendered by the person she specifically authorized to complete just such a transaction Cellcom will happily answer any additional questions or concerns that Ms [redacted] has Sincerely, [redacted] Director of Customer Service Cellcom [redacted] *** [redacted] [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] there people in Wisconsin rapids misrepresented the phone as the best one they have in turn when I complained to the Wisconsin rapids office they stated to me the phone has had issues with volume they misrepresented the phone and service to me I am willing to go to court over this misrepresentation if they do not want to take care of the problem
Below is the letter that we sent to Mrand Mrs [redacted] in response to their complaint filed with you on 9/24/Please let me know if you have any questions[redacted] Director of Customer Care, Cellcom, [redacted] *** [redacted] *** ? September 30, Mr [redacted] *** [redacted] Dear Mrand Mrs [redacted] I would like to start by saying how sorry I am that your vacation was negatively impacted by the fact that your Cellcom phone did not work for you while away from your ‘home’ area A number of our employees reviewed all of the interactions that you had with us, or our agent, and it is clear that we missed multiple opportunities to take good care of you with the problem you were facing I can assure that you that we have learned many lessons from your situation and will make changes to some of our processes I know you mentioned in your document to the Revdex.com that “all you wanted was to be released from the contract without penalty” We most definitely are releasing you from your contract without penaltyIn addition, we have eliminated the bill that was recently sent to you asking for payment in the amount of $ As of today, you do not owe us any amount In addition, enclosed you will find a check for $as appreciation for the many years you were a Cellcom customer and for taking the time to write and send the detailed letter to us As I said before, it provided us with many learning opportunities Mrand Mrs [redacted] I again apologizeI humbly wish that we could entice you to come back to Cellcom We would love a second chance to regain your trust and respect and allow us to be your cellular provider If you want to talk with me about this letter, giving us a second chance to be your provider, or anything that lead up to you sending us your letter and filing a complaint, please call me My direct number is [redacted] Just an FYI - I will be on vacation starting Tuesday, October 6th until Tuesday, October 13th but I am more than happy to chat with you before or after that time Sincerely, [redacted] Director of Customer Service Cellcom Mid Valley Drive Green Bay, WI
the response sent to Revdex.com is inaccurateI did talk with cellcom on 2/13/and emailed them on 2/13/my written request to have this removed from my credit report per request from Joel in customer serviceHe indicated that they would be forwarding to the credit bureau and it would take up to days to see it removed Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11972430, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Nicole [redacted]
November 29, [redacted] Trade Practice Consultant Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI Re: Complaint# [redacted] Dear Ms [redacted] We received your notice of complaint dated 11/29/regarding Mr [redacted] concerns with his and his mother’s cellphone coverage, as well as his overall service experience with us We had been working with Mr [redacted] and were going to agree to his request prior to receiving this complaint On November 29, we spoke to him again and advised him we are willing to void the flex agreements as long as he returned the equipment to us, in good working condition, by 12/8/ Mr [redacted] agreed to this and was happy with the resolution Please let me know if you have any questions or need any additional informationSincerely, [redacted] Director of Customer Service Cellcom [redacted] ***