are copies of: Fifth Application Invoice left at customer’s house when the application was done on 10/5/16 which shows our service continues. Fifth Application newsletter, which we leave at each house with the Fifth application invoice showing automatic renewal. Sixth Application Invoice left at customer’s house when the application was done on 11/16/16 which shows our service continues. Sixth Application newsletter, which we leave at each house with the Sixth application invoice that, once again, explains our automatic renewal Renewal letter that we send out to each customer early in December for the next season’s scheduled applications, offers the prepayment discount, states that the customer should call us with any changes, and lets them know to expect us any time after March 1st. We give our customers as much information as we can each time we are on their property. We are not the kind of company to blind-side anyone for any reason, which is what I feel we are being accused of. We let our customers know that we will begin treating their lawn as soon as the weather permits, around March 1st of the following year. There are NO SURPRISES. We are an above-average company with great employees, and are in good standing with the Revdex.com as well as other organizations, and intend to keep it that way. Our offer still stands; we will split the bill with this customer. Application cost plus tax and late fees divided by two leaves a balance due from this customer in the amount of $37.03. Thank you for your assistance in this matter. Please do not hesitate to let me know if you need anything further from us. Marcia *. M[redacted]Office ManagerMEEHAN’S LAWN SERVICE, INC.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
We received the Revdex.com complaint as well as the customer's mailed letter and information on the same day, last Friday, 9/12/14. Our manager spoke with Mr. [redacted] Friday afternoon. A meeting was set up for the technician to meet with Mr. [redacted] at his home on Saturday morning. After that...
meeting, we arranged with Mr. [redacted] to come out Monday (today) morning and repair the lawn. Mr. [redacted] was also told NOT to pay the billing he received. We waived that for the trouble. We will need to wait at least three weeks for the seed to germinate. We have a followup service call scheduled to check the lawn the first week of October.
Attached for your review...
are copies of: Fifth Application Invoice left at customer’s house when the application was done on 10/5/16 which shows our service continues. Fifth Application newsletter, which we leave at each house with the Fifth application invoice showing automatic renewal. Sixth Application Invoice left at customer’s house when the application was done on 11/16/16 which shows our service continues. Sixth Application newsletter, which we leave at each house with the Sixth application invoice that, once again, explains our automatic renewal Renewal letter that we send out to each customer early in December for the next season’s scheduled applications, offers the prepayment discount, states that the customer should call us with any changes, and lets them know to expect us any time after March 1st. We give our customers as much information as we can each time we are on their property. We are not the kind of company to blind-side anyone for any reason, which is what I feel we are being accused of. We let our customers know that we will begin treating their lawn as soon as the weather permits, around March 1st of the following year. There are NO SURPRISES. We are an above-average company with great employees, and are in good standing with the Revdex.com as well as other organizations, and intend to keep it that way. Our offer still stands; we will split the bill with this customer. Application cost plus tax and late fees divided by two leaves a balance due from this customer in the amount of $37.03. Thank you for your assistance in this matter. Please do not hesitate to let me know if you need anything further from us. Marcia *. M[redacted]Office ManagerMEEHAN’S LAWN SERVICE, INC.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We received the Revdex.com complaint as well as the customer's mailed letter and information on the same day, last Friday, 9/12/14. Our manager spoke with Mr. [redacted] Friday afternoon. A meeting was set up for the technician to meet with Mr. [redacted] at his home on Saturday morning. After that...
meeting, we arranged with Mr. [redacted] to come out Monday (today) morning and repair the lawn. Mr. [redacted] was also told NOT to pay the billing he received. We waived that for the trouble. We will need to wait at least three weeks for the seed to germinate. We have a followup service call scheduled to check the lawn the first week of October.