We received the consumer complaint and responded by sending replacement coupons on 8/6/16 as indicated by the letter below, which was sent to the consumer.August 6, 2016[redacted] [redacted]Brooklyn, NY [redacted]Dear [redacted]:Thank you for contacting us regarding Wise Kettle Cooked...
Jalapeno Potato Chips.We are sorry you found your purchase unsatisfactory and appreciate you bringing this matter to our attention.Because the code you submitted tells us the product was within its expected shelf life, it is difficult to determine what may have happened to cause the staleness you mentioned. We do know that factors such as temperature and moisture can affect our products, resulting in a change in freshness, flavor, or texture.We are proud of the high quality items we manufacture, and do everything possible to assure proper storage and handling. When the products leave our plants or warehouses, they are fresh and in perfect condition. However, once leaving our hands, they may be distributed, stored, and rotated numerous times before reaching you.Again, I appreciate your bringing this situation to our attention and assure you that the appropriate Quality and Manufacturing personnel have been informed. Please accept the enclosed coupon. We strive to achieve 100 percent customer satisfaction with our consumers and with your input we can achieve that goal. We look forward to serving you as a satisfied consumer.Sincerely,ChristinaConsumer AffairsEnclosure:4 Wise Coupon(s)[redacted]
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
we see no response from business to properly accept or reject[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is...
received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[redacted]Far Rockaway, NY [redacted]Dear [redacted]:Thank you for contacting us regarding New York Deli Jalapeno Potato Chips.We are sorry you found your purchase unsatisfactory and appreciate you bringing this matter to our attention.So that our quality assurance staff can...
evaluate your sample, we are sending a protective envelope. Please place the bag and contents in the pre-paid mailer and return to us. Upon receipt our quality lab personnel will do a thorough evaluation and we will notify you of their findings. You have every right to expect our products to meet the highest quality standards and we appreciate your concern in bringing this matter to our attention. Enclosed in the envelope are coupons for any Wise product, as our way of saying "thank you" for your continued confidence and support.Sincerely, ChristinaConsumer AffairsEnclosures:[redacted]2 Wise Coupon(s)[redacted]
We received the consumer complaint and responded by sending replacement coupons on 8/6/16 as indicated by the letter below, which was sent to the consumer.August 6, 2016[redacted] [redacted]Brooklyn, NY [redacted]Dear [redacted]:Thank you for contacting us regarding Wise Kettle Cooked...
Jalapeno Potato Chips.We are sorry you found your purchase unsatisfactory and appreciate you bringing this matter to our attention.Because the code you submitted tells us the product was within its expected shelf life, it is difficult to determine what may have happened to cause the staleness you mentioned. We do know that factors such as temperature and moisture can affect our products, resulting in a change in freshness, flavor, or texture.We are proud of the high quality items we manufacture, and do everything possible to assure proper storage and handling. When the products leave our plants or warehouses, they are fresh and in perfect condition. However, once leaving our hands, they may be distributed, stored, and rotated numerous times before reaching you.Again, I appreciate your bringing this situation to our attention and assure you that the appropriate Quality and Manufacturing personnel have been informed. Please accept the enclosed coupon. We strive to achieve 100 percent customer satisfaction with our consumers and with your input we can achieve that goal. We look forward to serving you as a satisfied consumer.Sincerely,ChristinaConsumer AffairsEnclosure:4 Wise Coupon(s)[redacted]
We are sending coupons to allow the consumer to replace the five variety packs.
[A default...
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
we see no response from business to properly accept or reject[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is...
received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[redacted]Far Rockaway, NY [redacted]Dear [redacted]:Thank you for contacting us regarding New York Deli Jalapeno Potato Chips.We are sorry you found your purchase unsatisfactory and appreciate you bringing this matter to our attention.So that our quality assurance staff can...
evaluate your sample, we are sending a protective envelope. Please place the bag and contents in the pre-paid mailer and return to us. Upon receipt our quality lab personnel will do a thorough evaluation and we will notify you of their findings. You have every right to expect our products to meet the highest quality standards and we appreciate your concern in bringing this matter to our attention. Enclosed in the envelope are coupons for any Wise product, as our way of saying "thank you" for your continued confidence and support.Sincerely, ChristinaConsumer AffairsEnclosures:[redacted]2 Wise Coupon(s)[redacted]