Sent: [redacted] To: [redacted] Cc: [redacted] Subject: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] The customer in this complaint has been contacted and the issue has been resolved, a check has been mailed to the customer in the amount requestedPlease let me know if there are any other questions or concernsThank you, [redacted] Customer Loyalty Manager Baker Nissan [redacted]
It looks like Nissan came out with $rebate plus we can see how those discounts work to get to the customers price if he would like to call meThat would be assuming Baytown Nissan has the truck and will and dealer trade the vehicle to us
We did all we could to assist them we took care of most of the rental bill and tried to even put them into a different vehicleAll was not good enough, plus the car of theirs was not worked on during it's stay here cause they did not want to pay for the workPlease let us know if you would like more information.Thank you,
Revdex.com: This letter is to inform you that Baker Nissan North has carried out to my satisfaction the resolution it proposed for my complaint, filed on ***/12:48:PM and assigned ID [redacted] Regards, The company has completed the agreement in regards to the purchase from them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] As stated in responce from Baker Nissan Dealership I did contact Nissan, I did it electronically as opposed to the phone number given to me by [redacted] Just as he stated during our phone conversation, an hourly associate would log the concern, and issue it a case number Someone from Nissan would contact him and he would tell them the same thing he told me on the phone and they would close the case That is pretty much what happened I filed the concern, *** with Nissan called me on Friday October 3rdand stated there was nothing he could doI asked to speak with his supervisor and he stated [redacted] was out until Monday the 6thand she would call me back then I waited until Wednesday the 8thand still had not heard back from [redacted] so I called [redacted] back and informed him [redacted] had not contacted me on Monday as he stated and today was Wednesday Several hours later [redacted] did call back and stated Baker Nissan is a locally franchised dealership and there is nothing they can do They did not mention anything about recending a deal until the contract was executed and there was delivery of a vehicle Through our text messages there was and offer by the salesman and an acceptance by myself to form a contract It is easy to see why Baker Nissan can provide such a low level of customer service when Nissan Corporation does not set the standard of a great customer experience *** stated there was compromise required and so far he still has not offered any type of compromise, other than I need to pay $1,more for the same vehicle Regards,
As the General Manager, I spoke with the customer who had purchased four cars and is a valuable customer to Baker NissanWe cant honor the price he was given in September because the Manufacturer took the rebate away for NovemberThat rebate was lessEugene did tell him that he could do the price because he looked at the website [redacted] and it appeared the rebate was availableIt in fact was not and we could not pass the savings on to the customerRebates typically change from month to monthIt is our regret that the rebate is not available to the customerWe did agree to MAtch a bid on his trade at CARMAX which would give him a tax credit advantage of $We more than the rebate he lostThis vehicle was not available in our inventory and we were getting it from another Nissan DealerUnfortuately that vehicle is no longer available to usIf the customer picks the same vehicle in stock with the same equipment I will honor the priceWe hope the customer can forgive us for any inconvienence it has cost himHave a great day!
We are now taking steps to try to resolve and have the Gap Insurance company enforce the policy then approve the claimThe gap policy was denied by the [redacted] for customer signature not being on the customer signature lineThe customer was notified by mail within or about 7-days from June 24th, by the administrators for the gap policyThe customer did not respond and rendered the gap policy ineligibleWe will reply to the customer when we have a final answer
Sent: [redacted] To: [redacted] Cc: [redacted] Subject: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] The customer in this complaint has been contacted and the issue has been resolved, a check has been mailed to the customer in the amount requestedPlease let me know if there are any other questions or concernsThank you, [redacted] Customer Loyalty Manager Baker Nissan [redacted]
It looks like Nissan came out with $rebate plus we can see how those discounts work to get to the customers price if he would like to call meThat would be assuming Baytown Nissan has the truck and will and dealer trade the vehicle to us
We did all we could to assist them we took care of most of the rental bill and tried to even put them into a different vehicleAll was not good enough, plus the car of theirs was not worked on during it's stay here cause they did not want to pay for the workPlease let us know if you would like more information.Thank you,
Revdex.com: This letter is to inform you that Baker Nissan North has carried out to my satisfaction the resolution it proposed for my complaint, filed on ***/12:48:PM and assigned ID [redacted] Regards, The company has completed the agreement in regards to the purchase from them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] As stated in responce from Baker Nissan Dealership I did contact Nissan, I did it electronically as opposed to the phone number given to me by [redacted] Just as he stated during our phone conversation, an hourly associate would log the concern, and issue it a case number Someone from Nissan would contact him and he would tell them the same thing he told me on the phone and they would close the case That is pretty much what happened I filed the concern, *** with Nissan called me on Friday October 3rdand stated there was nothing he could doI asked to speak with his supervisor and he stated [redacted] was out until Monday the 6thand she would call me back then I waited until Wednesday the 8thand still had not heard back from [redacted] so I called [redacted] back and informed him [redacted] had not contacted me on Monday as he stated and today was Wednesday Several hours later [redacted] did call back and stated Baker Nissan is a locally franchised dealership and there is nothing they can do They did not mention anything about recending a deal until the contract was executed and there was delivery of a vehicle Through our text messages there was and offer by the salesman and an acceptance by myself to form a contract It is easy to see why Baker Nissan can provide such a low level of customer service when Nissan Corporation does not set the standard of a great customer experience *** stated there was compromise required and so far he still has not offered any type of compromise, other than I need to pay $1,more for the same vehicle Regards,
As the General Manager, I spoke with the customer who had purchased four cars and is a valuable customer to Baker NissanWe cant honor the price he was given in September because the Manufacturer took the rebate away for NovemberThat rebate was lessEugene did tell him that he could do the price because he looked at the website [redacted] and it appeared the rebate was availableIt in fact was not and we could not pass the savings on to the customerRebates typically change from month to monthIt is our regret that the rebate is not available to the customerWe did agree to MAtch a bid on his trade at CARMAX which would give him a tax credit advantage of $We more than the rebate he lostThis vehicle was not available in our inventory and we were getting it from another Nissan DealerUnfortuately that vehicle is no longer available to usIf the customer picks the same vehicle in stock with the same equipment I will honor the priceWe hope the customer can forgive us for any inconvienence it has cost himHave a great day!
We are now taking steps to try to resolve and have the Gap Insurance company enforce the policy then approve the claimThe gap policy was denied by the [redacted] for customer signature not being on the customer signature lineThe customer was notified by mail within or about 7-days from June 24th, by the administrators for the gap policyThe customer did not respond and rendered the gap policy ineligibleWe will reply to the customer when we have a final answer