Meetup, Inc.

Hello,I'm sorry to hear that *** *** has had a bad experienceI've reviewed our support team's interactions with *** ***After explaining to *** *** that we were unable to find a Meetup account associated with her email address, and providing instructions on how she could unsubscribe from
messages in case they were being forwarded from a different email address, we requested that *** *** forward us an example of an email that she was receiving so we could look further into the issue.After forwarding us this message, it appears that *** *** realized that the problematic emails that she has been receiving were not being sent by Meetup IncShe sent us an email on April *, at 8:PM EST stating that we disregard her complaint.This issue should be resolved, but please let us know if there is anything else we can do to help

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*** ** ***Dear *** ***,I’m responding to *** * ***’s complaint regarding her recent paymentI took a look at ***’s account, and I see that
she was able to speak with my colleague on the phone, and her payment was refundedSincerely,Lilith B***Senior Community Specialist***Meetup, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
* ***

I am the Organizer for two Meetup groups and belong to a half dozen others Meetup really has no competition for how it operates and that is possibly why customer support is terrible Meetup also makes changes to sites run by Organizers without telling the Organizers, and in my case, hurting my Meetups There is no way to contact someone at Meetup by email, or support forum, or phone, when something DOESN'T WORK the way it should My group attendance (Meetups) is way down and part of that has to do with changes Meetup is constantly making The cost to be an Organizer has gone up and the service has gone down Maybe that is the way of the business world now, but I hope not Until there is a viable competitor for Meetup, it is still the best way to organize meetings over the Internet for people with similar interests

To whom it may concern: This is in response to complaint ID ***.
Meetup’s Terms of Service (***), section
7.3, states that a Meetup organizer "has the right, in his or her sole discretion, to temporarily suspend, indefinitely suspend or terminate your membership in his or her Meetup Group.” *** ***’s membership in Meetup.com has not been affected, and she is free to continue use of the platform and join new Meetup groups as she sees fitWe wish her the best in those endeavorsSincerely,
*** ***
Community Team Manager
Meetup, Inc

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*** ** ***
Dear *** ***,
I’m responding to ***s complaint regarding his delayed refundI see that we issued a refund on February ***, when the refund was first requested, but an error caused a delay to February ***
A week later, we received an email stating the refund still had not been receivedFrom our end, we confirmed that the refund had been issuedAt that point, once a refund is confirmed, we must encourage members to check in with their financial institutions to locate those fundsI’m very sorry for the delay, and any inconvenience this causedWe are unable to refund more money than was paid, but if you reach out to ***, we would be happy to issue a discount towards a future paymentSincerely,
*** ***
Senior Community Specialist
***
Meetup, Inc

To whom it may concern: This is in response to complaint ID ***. Meetup’s Terms of Service (***), section 7.3, states that a Meetup organizer "has the right, in his or her sole discretion, to temporarily suspend, indefinitely suspend or terminate your
membership in his or her Meetup Group.” *** ***’s membership in Meetup.com has not been affected, and she is free to continue use of the platform and join new Meetup groups as she sees fitWe wish her the best in those endeavors.Sincerely,*** ***Community Team ManagerMeetup, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***
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To whom it may concern:
In her response, [redacted] writes, “Organizers can remove a person from a group for NO GOOD REASON?”
I must again direct her to Meetup’s Terms of Service ([redacted]). Again, Section 7.3 of our Terms of Service—which [redacted], by registering as a member of Meetup.com, indicated that she read and agreed to—grant Meetup group organizers sole discretion to "to temporarily suspend, indefinitely suspend or terminate” a membership in their Meetup group.
In accordance with our Terms of Service, we allow Meetup organizers to run their Meetup groups as they deem appropriate. That includes removing members as they see fit. As such, we will not be taking any action to intervene in this situation. While it is regretful when such disagreements occur on Meetup, we hope that [redacted] will find another Meetup group that better suits her needs.
 
Sincerely,
[redacted]
Community Team Manager
Meetup, Inc.
Tell us why here...

Hello,I’m sorry to hear that [redacted] has had a bad experience on our platform. I understand that she feels that she is entitled to a refund, and I am happy to help with that. I have reviewed our support queues and see no history of an inquiry from the email address specified in this report....

There is also no Meetup account registered under that address, so it is difficult for me to confirm specifics of this situation.Since no Meetup subscription costs $130, it is likely that the payment referred to by [redacted] was made directly to a Meetup organizer, not to Meetup Inc. Meetup HQ will review situations like these, but we ask that members first open a payment dispute on our platform so the Organizer of the group has a chance to resolve the issue. Based on [redacted]’ description, this payment was a ticketing fee for an event. Once a payment dispute has been opened, and the Organizer of the group has had 7 days to resolve the issue. Meetup will step in and take action as long as we determine that the situation is a violation of our Payment Policies, which can be viewed here:
[redacted]
In an effort to resolve the situation, I will reach out to [redacted] via the email address specified in this report and work with her directly on her refund. Thank you!Marc L[redacted]

To whom it may concern:In her response, [redacted] writes, “Organizers can remove a person from a group for NO GOOD REASON?”I must again direct her to Meetup’s Terms of Service ([redacted]). Again, Section 7.3 of our Terms of Service—which [redacted], by registering as a member of Meetup.com, indicated that she read and agreed to—grant Meetup group organizers sole discretion to "to temporarily suspend, indefinitely suspend or terminate” a membership in their Meetup group.In accordance with our Terms of Service, we allow Meetup organizers to run their Meetup groups as they deem appropriate. That includes removing members as they see fit. As such, we will not be taking any action to intervene in this situation. While it is regretful when such disagreements occur on Meetup, we hope that [redacted] will find another Meetup group that better suits her needs. Sincerely,[redacted]Community Team ManagerMeetup, Inc.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They gave me back my money. I hope they solve the stealing from the organizer but they...

resolved my issue with them.
Sincerely,
[redacted]

Revdex.com:
The business fully resolved the issue in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted],I’m responding to [redacted]s complaint regarding his delayed refund. I see that we issued a refund on February [redacted], when the refund was first...

requested, but an error caused a delay to February [redacted]. A week later, we received an email stating the refund still had not been received. From our end, we confirmed that the refund had been issued. At that point, once a refund is confirmed, we must encourage members to check in with their financial institutions to locate those funds.I’m very sorry for the delay, and any inconvenience this caused. We are unable to refund more money than was paid, but if you reach out to [redacted], we would be happy to issue a discount towards a future payment.Sincerely,[redacted]Senior Community Specialist[redacted]Meetup, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So organizers can remove a person from a group for NO GOOD REASON? Very shady to me.  I was just making a suggestion/asking a question and I got removed. Please see attached for detailed documentation of events.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So organizers can remove a person from a group for NO GOOD REASON? Very shady to me.  I was just making a suggestion/asking a question and I got removed. Please see attached for detailed documentation of events.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,I'm sorry to hear that [redacted] has had a bad experience with our platform. I have just reviewed our support queues, and see that [redacted] first message to us was on March * 2017 at 3:39 PM EST. His second message was sent to us on March * 2017 at 2:00 PM EST. This complaint was brought...

to our attention on March * 2017 at 9:26 AM EST.While Meetup does not offer phone support at this time, members of our support team work seven days a week to respond to email requests. The support team answers emails as they are received, and while we have goals for response times those times are affected by staffing constraints and the volume of incoming messages. Furthermore, [redacted] request is regarding a premium subscription. His question requires a response from a specialized agent with knowledge of our new premium subscription, further extending the response time.The subscription that [redacted] paid for, also known as the New Group Activation Fee, is outlined in section 3.3 of our Terms of Service:[redacted]In an attempt to resolve this situation, we will make sure that [redacted] receives a response to his messages as soon as possible. We will also happily refund [redacted] recent payment and remove the groups he has created using our service if he would prefer. Thank you,Marc L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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