[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In regards to Dan's reply, we do not agree that this issue has been resolved! In 2010, there was some discussion of freon with the technician, however, he verbally told me the leak test was not necessary because it wasn't worth the money Also, Dan said the levels were correct in meaning the leak would not have been detected When our system was inspected in July we were told there was no way to fix our current system and had to get a replacement We called another company to replace the system due to better customer service and prices The technicians could not believe that our system had passed an inspection in October of due to the fried "board" and the system not even running properly After a discussion with Frank Swartz of ME Flow, we were told this was our problem The fact that ME Flow ran maintenance on our system in October of meant that the problem should have been caught earlier since my heat was running I paid an HVAC company for maintenance that I now feel was not done, or done incorrectly We wish to have our whole three years refunded which would total $885.00, but at the least feel this year should be refunded in whole, which would be another refund of $ The rudeness of ME Flow employees is whole other issue Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: MrR [redacted] seems to think I have not answered his questions, but the truth is - he doesn't like the answer! I find it comical that he highlighted parts of his contract that contradicts what the contract is for They take money, and do an inspection, that in the end does nothing for the customer We will be sure to let everyone know how this contract works - take money from a customer then, do nothing! MrR [redacted] will not receive a refund from us!! Regards, [redacted] ***
Dan R [redacted] Aug to me, mhays [redacted] , Please see M.EFlow’s response to [redacted] ’s rebuttell: [redacted] is expecting M.EFlow to pay him for services that were not completed The services were not completed because [redacted] chose to not have M.EFlow complete said services The original work was to remove the well pump and replace the pump, wire and pipe in the well itself The original work had nothing to do with any work from the well head to the home That was to be done at an extra charge At ten o’clock in the evening our tech was not going to perform any other work as they had done the stated original work [redacted] chose to call and cancel the added work from the well head to the home He was NOT charged for any work from the well head to the home He was not willing to pay for the “Trenching” from the well head to the home that is why he did it himself We got the customer’s water operating by using a temporary electric line until the next work day He chose to cancel our job and do it himself He was NOT charged for any of this added work, again he chose to not have M.EFlow do said work He was given a bid to do this additional work for $and declined our services M.EFlow will not refund [redacted] any additional funds Dan R [redacted] Operations Manager M.EFlow, Inc Heating - Cooling – Plumbing Direct Line: ###-###-#### Office: ###-###-#### d [redacted] @meflow.com Like us on [redacted] !
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In regards to Dan's reply, we do not agree that this issue has been resolved! In 2010, there was some discussion of freon with the technician, however, he verbally told me the leak test was not necessary because it wasn't worth the money Also, Dan said the levels were correct in meaning the leak would not have been detected When our system was inspected in July we were told there was no way to fix our current system and had to get a replacement We called another company to replace the system due to better customer service and prices The technicians could not believe that our system had passed an inspection in October of due to the fried "board" and the system not even running properly After a discussion with Frank Swartz of ME Flow, we were told this was our problem The fact that ME Flow ran maintenance on our system in October of meant that the problem should have been caught earlier since my heat was running I paid an HVAC company for maintenance that I now feel was not done, or done incorrectly We wish to have our whole three years refunded which would total $885.00, but at the least feel this year should be refunded in whole, which would be another refund of $ The rudeness of ME Flow employees is whole other issue Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: MrR [redacted] seems to think I have not answered his questions, but the truth is - he doesn't like the answer! I find it comical that he highlighted parts of his contract that contradicts what the contract is for They take money, and do an inspection, that in the end does nothing for the customer We will be sure to let everyone know how this contract works - take money from a customer then, do nothing! MrR [redacted] will not receive a refund from us!! Regards, [redacted] ***
Dan R [redacted] Aug to me, mhays [redacted] , Please see M.EFlow’s response to [redacted] ’s rebuttell: [redacted] is expecting M.EFlow to pay him for services that were not completed The services were not completed because [redacted] chose to not have M.EFlow complete said services The original work was to remove the well pump and replace the pump, wire and pipe in the well itself The original work had nothing to do with any work from the well head to the home That was to be done at an extra charge At ten o’clock in the evening our tech was not going to perform any other work as they had done the stated original work [redacted] chose to call and cancel the added work from the well head to the home He was NOT charged for any work from the well head to the home He was not willing to pay for the “Trenching” from the well head to the home that is why he did it himself We got the customer’s water operating by using a temporary electric line until the next work day He chose to cancel our job and do it himself He was NOT charged for any of this added work, again he chose to not have M.EFlow do said work He was given a bid to do this additional work for $and declined our services M.EFlow will not refund [redacted] any additional funds Dan R [redacted] Operations Manager M.EFlow, Inc Heating - Cooling – Plumbing Direct Line: ###-###-#### Office: ###-###-#### d [redacted] @meflow.com Like us on [redacted] !