Mega Agent Pros

Ms [redacted] , We are sorry that the service did not meet your expectationsWhile the majority of our clients are satisfied with the service, we take seriously any client who feels differentlyWe reviewed 100% of the call recordings that were sent to you and found absolutely no evidence of the claims you make in your postFurther, we never received feedback from you expressing any concern of this nature about any recorded call we sent to youWe believe that is because, it's clear from the recordings that you also did not hear anything of the nature you describedWe would be happy to review any specific calls with youWe are absolutely confident that, upon review, you will not find anything like what you describedWe have NO WAY of knowing the past health condition of a lead before we contact themHow would we know someone had a heart attack or any other circumstance before we call? Clients are free to send contacts to add to our Do Not Call List, many do soWe did not receive that kind of direction from you, if you knew of someone who should not have been contacted we rely on our clients to let us knowWe would honor those requests, no problemWe acknowledge that there could be leads contacted who are unhappy to have been contacted at all (as with any cold calling) and therefore take a negative perception of anything that is saidYou've made serious unfounded allegations that we harass elderly, we respect that you are not happy, but we cannot let such egregious and accusations stand, they are unfoundedReview every call as we've doneWe've actually had clients agree with that point after they listened to the recordings and have agreed, the call recording was not reflective of the lead's feedbackWe are certain you will reach the same conclusionYou have acknowledged that you personally have not reviewed the call recordingsReviewing recordings is critical to achieving success with our programWe even have another client in your state who is doing great with the program and is so happy that she made a video testimonialYou or any agent considering a partnership with us are welcome to request that recorded testimonial or many others from some of the top agents from around the countryThese agents, including the one from your area, have a wholly different experience from the one you describeThat is not unusual for a complex and comprehensive service such as the one we provideAs with any comprehensive service provider, there can be partnerships that are not a good fitWe have to do our part to set up and deliver services, our clients have to follow the proven practices and strategies that are provided and necessary to convert the leadsThat's why we work tirelessly with any client who feels things are not going as expectedWe have free peer-to-peer success sessions, and point-by-point account check upsWe agree with you that if you experienced delays or difficulty in getting responses when you reached out to our team, that is not acceptableWe apologize for that as it is not how our system is designed to performWe can understand how frustrating that would beWe've made several attempts to connect with you recently and will continue to do soMembers of our leadership team will be a part of those conversations to ensure we work out an acceptable resolutionWe know we can move forward with further discussion(redacted info-not allowed)

Ms. [redacted], We are sorry that the service did not meet your expectations. While the majority of our clients are satisfied with the service, we take seriously any client who feels differently. We reviewed 100% of the call recordings that were sent to you and found absolutely no evidence of the...

claims you make in your post. Further, we never received feedback from you expressing any concern of this nature about any recorded call we sent to you. We believe that is because, it's clear from the recordings that you also did not hear anything of the nature you described. We would be happy to review any specific calls with you. We are absolutely confident that, upon review, you will not find anything like what you described. We have NO WAY of knowing the past health condition of a lead before we contact them. How would we know someone had a heart attack or any other circumstance before we call? Clients are free to send contacts to add to our Do Not Call List, many do so. We did not receive that kind of direction from you, if you knew of someone who should not have been contacted we rely on our clients to let us know. We would honor those requests, no problem. We acknowledge that there could be leads contacted who are unhappy to have been contacted at all (as with any cold calling) and therefore take a negative perception of anything that is said. You've made serious unfounded allegations that we harass elderly, we respect that you are not happy, but we cannot let such egregious and false accusations stand, they are unfounded. Review every call as we've done. We've actually had clients agree with that point after they listened to the recordings and have agreed, the call recording was not reflective of the lead's feedback. We are certain you will reach the same conclusion. You have acknowledged that you personally have not reviewed the call recordings. Reviewing recordings is critical to achieving success with our program. We even have another client in your state who is doing great with the program and is so happy that she made a video testimonial. You or any agent considering a partnership with us are welcome to request that recorded testimonial or many others from some of the top agents from around the country. These agents, including the one from your area, have a wholly different experience from the one you describe. That is not unusual for a complex and comprehensive service such as the one we provide. As with any comprehensive service provider, there can be partnerships that are not a good fit. We have to do our part to  set up and deliver services, our clients have to follow the proven practices and strategies that are provided and necessary to convert the leads. That's why we work tirelessly with any client who feels things are not going as expected. We have free peer-to-peer success sessions, and point-by-point account check ups. We agree with you that if you experienced delays or difficulty in getting responses when you reached out to our team, that is not acceptable. We apologize for that as it is not how our system is designed to perform. We can understand how frustrating that would be. We've made several attempts to connect with you recently and will continue to do so. Members of our leadership team will be a part of those conversations to ensure we work out an acceptable resolution. We know we can move forward with further discussion. (redacted info-not allowed)