Mega Business Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Mega Business offered some free items that we never asked to receive, and MBS never asked to get paid.When someone give a free gift or service, it is not appropriate to mention its valueIt’s irrelevant.We are going back and forth without resolving the issue.If the emails didn’t go through, that doesn’t mean we didn’t try to call them numerous times and leaving messages on [redacted] B [redacted] phone and MBS office as well.We have nothing else to discussWe want to return the machine and get our money back $2,We can’t keep it with all the problems mentioned in the previous responses.We should have service as soon as we call the company, unfortunately they didn’t follow the Service Agreement which said: “Unlimited services calls for maintenance necessitated by the manufacture’s sanctioned usage of the serialized equipmentReplace parts become the property of MBSService is provided during MBS business hours of 8:00am to 6: 00pm Monday – Friday”All what we were expecting is to have a suitable services and maintenance when requested from MBS during business hours.This was not provided, which is why we are in the situation we are in now.Attached are pictures of the inside printer showing why we were having paper jamming all the time.This is the printer that supposed to be in good shape when we bought it!! Also attached a copy of the Service Agreement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To whom it may concern,We have had to make several phone calls several days in a row to chased Mr B[redacted] down, he does not return phone calls, I am done trying to work with him! [redacted] left over 10 phone messages every day for a week straight for [redacted] B[redacted], both on his cell phone and with his answering service. He never picked up the calls- He sold us a copy machine that was not thoroughly inspected that he himself told me that, he never saw the machine or inspected it himself or anyone on his staff. We have and still are having serious issues with the copier, we can't print color, He never set up the scan boxes on our computer- he said he would come back, he never did, then we started the phone calls, he does not return calls. The copier has  never worked properly and I have asked his technician that has been here 3 times in the first 2 weeks of owning the copier to relate to [redacted] B[redacted] that we want the copier refunded and taken back- why should we be stuck with a machine that we paid good money for $2700.00 and then have to chase [redacted] B[redacted] every time it does not work. We are not having IT problems, we can't print color copies because they jam the copier. The email function does not work and it is not an IT problem - we have another sharp printer that we can email from. The reason we bought the copier from [redacted] B[redacted] is because he said that he is different from other copier companies, that he will have a repair man here in 4 hrs from the problem. This has not been the case, we can't get him to return a phone call. The reason he does not return calls is because he is now losing money on us because he sold us a problem copier and every time he has to send a tech it cost him money. I just want to part ways with [redacted] B[redacted], he is not ethical and I want him to pick up the copier and refund us our money. He mentioned in his Revdex.com reply - that a tech would cost us $149.00 for IT issues - this is the first time I am hearing about $149! He never returns calls!I attached an email that I wrote to [redacted] B[redacted], that he did not reply to. Or any of the mentioned phone calls in the email.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

TO WHOM IT MAY CONCERN, I SPOKE WITH [redacted], AND WE ARE TRING TO COME TO SOME KIND OF AGREEMENT REGARDING HIS ISSUE WITH THE COPIER I BELIEVE [redacted] MIS UNDERSTOOD THE SITUATION ABOUT THE COPIER BEWTWEEN HIS I.T / COMPUTER GUY. HOWEVER AFTER SPEAKING WITH [redacted] WE ARE WORKING T COME TO SOMEKIND OF AGREEMENT. REGARDS, MICHAEL B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Mega Business offered some free items that we never asked to receive, and MBS never asked to get paid.When someone give a free gift or service, it is not appropriate to mention its value. It’s irrelevant.We are going back and forth without resolving the issue.If the emails didn’t go through, that doesn’t mean we didn’t try to call them numerous times and leaving messages on [redacted] B[redacted] phone and MBS office as well.We have nothing else to discuss. We want to return the machine and get our money back $2,939.26. We can’t keep it with all the problems mentioned in the previous responses.We should have service as soon as we call the company, unfortunately they didn’t follow the Service Agreement which said: “Unlimited services calls for normal maintenance necessitated by the manufacture’s sanctioned usage of the serialized equipment. Replace parts become the property of MBS. Service is provided during MBS normal business hours of 8:00am to 6: 00pm Monday – Friday”All what we were expecting is to have a suitable services and maintenance when requested from MBS during business hours.This was not provided, which is why we are in the situation we are in now.Attached are pictures of the inside printer showing why we were having paper jamming all the time.This is the printer that supposed to be in good shape when we bought it!! Also attached a copy of the Service Agreement.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern, I was referred to [redacted] on 4/**/2016 by a technician that use to service his printer / copier . I contacted [redacted] and we spoke about the issues he was having with his Sharp MX-C401 copier. I advised him that he is going to need a part to...

repair and fix the problem.I went to his location the next day on 04/**/2016 with the fuser unit and fixed his problem I noticed that the copier also had some print quality issues and explained to him that he will need a few extra parts. He also asked me to fix his Toshiba copier and I was able to get him up and running for no extra charge. His associate [redacted] said they should get rid of that copier because they were having to many issues and it was slowing there business down. [redacted] then asked me if we sell copiers and I said yes, I offered him a recondition unit with parts, labor, and unlimited service calls for $2,700.00 plus taxes. [redacted] liked the offer and paid for the copier upfront with no issues, we had the copier delivered three days later and installed, we set-up the copier to fax, print, scan to email, and loaded print drivers on every PC. Because [redacted] rushed us for delivery the service techs might have missed a few things, however we corrected the issues in a couple of days and installed a free fax board on the sharp MX-C401, also gave him a free toner and a free transfer belt, so he can have two fully functional copiers with fax boards in the event one ever goes down he will always have a backup copier. We also copied all the data from the Sharp MX-4100N copier to the Sharp MX-C401N at no extra charge for [redacted]. You can clone devices only when it's the same manufacture. We also sent a full set of toners wit h the new copier that cost $120.00 per color cartridge and $95.00 for the black cartridge because every refurbished copier comes with a starter set in the copier, so I informed [redacted] that I would get him a spare set of toners at no extra cost. Three weeks later we I Michael B[redacted] get a call that they are having scan to email issues, I informed [redacted] one of [redacted] employees that I.T support is not cover under his contract and if he would like us to correct the issue it's $149.00 for our Computer tech to come out. He said he will take care of it and we never heard back from them until we received a letter in the mail for a refund. I then contacted Mr.T[redacted] he wouldn't speak with me, I spoke with a lady that new very little about the situation and then she transferred me to [redacted] the employee that was at the initial install. I explained to him that we are not responsible for any I.T repairs from copier to there server or there email, he refused to w ant to understand and said he will take us to court. I also asked [redacted] to put [redacted] on the phone and he refused to have me speak with his boss [redacted] Which is the Owner of [redacted]. The issue that [redacted] is having is every copier he has ever purchased the companies either went out of business or they wouldn't take his call. We have answered every call despite what they say, I have asked [redacted] to Sign the service agreement since we installed the copier he never did, I have the originals I scanned him copies of the agreement, I also left copies for him to sign and he never signed them and sent them back to Mega Business System. I have any documentation that's needed please don't hesitate to contact me for any additional information. Mega Business Prides there self on service, because that's what pays the bills. We have answered [redacted] calls in every way possible, we can not perform services such as computer work for free, or setting up devices to scan to email after that was initially done from the time of install.