Mega Motor Madness

I am rejecting this response because: [redacted] is a liar. There is no way she can twist her story to make it okay to rip someone off. 99 percent of her response is lies. Luckily my bank has issued me a full refund. Stay clear of these scammers!

We are not a scam, we are a legitimate businessWhen making a purchase anywhere, it is very important to read the terms and policies before checking the box (on our website) that states "you have read and accept the terms" in order to make your payment for the orderWe prefer that our customers
know what they are purchasing from us and what their responsibilities will be, although, many do not read our terms and policies which then lead to some of the negative complaints about our companyUsually we are all more motivated to leave bad reviews rather than good reviewsOur cancellation policy clearly states: "Cancellations Cancellations must be made by email ONLYUnshipped orders may be cancelled within hours of original payment without cancellation chargeUnshipped orders cancelled after hours are subject to 10% cancellation fee. -If a fully assembled order is cancelled within the required week assembly time frame and the unit has not been built, we will deduct the 10% cancellation fee-If a fully assembled order is cancelled within the required week assembly time frame and the assembly has started, we will deduct the assembly and PDI fees as specified for the specific model plus the 10% cancellation fee. -If a fully assembled order is cancelled within the required week assembly time frame and the unit has already shipped, we will deduct the assembly and PDI fees as specified for the specific model plus the initial freight, return freight, and a 25% restocking fee. Upon cancellation of shipped orders or refusal of delivery not due to damage, the buyer is responsible for initial freight, return freight, and a 25% restocking fee to cover the time, labor, and materials invested in preparing the shipment" Customer placed her order on Friday 11/24/17, we processed the order on Monday 11/27/and it was picked up by the freight company at 10:pmCustomer contacted us on 11/28/by phone first to cancel order, the customer service representative she spoke to just took the information as a recently placed order, informed customer of the 10% cancellation fee and asked the customer to send us an email as all cancellation need to be in email form from the email address on file for the orderCustomer sent us the cancellation email on 11/28/and informed us that she stopped payment for the order alreadyWe contacted our shipper on 11/28/to stop the shipment and send it back due to the customer's notification of her cancellation and stopped payment with the bank. Sometimes, especially during the busy holiday shopping rush, we are not able to update the tracking numbers for the orders until a few days later, although, customers will contact us by phone to confirm the information if needed soonerWe believe we treated the customer fairly according to our terms she agreed to when placing her order on our websiteWe issued her refund balance after the cancellation fees for her already shipped order was deductedI have already been called as the supervisor of Megamotormadness.com by the customer and her bank; therefore, at this point, we are waiting for the bank to contact us for more information about this case and we will not be contacting the customer directly until we receive the bank's update on the stopped payment customer stated she reported.As for the management request, yes, our managers are not always in the office (including myself) and may be busy at other times but we can always request our managers return customers calls when needed, which will be done within 24-hoursUsually we are willing to work with customers and sometimes we find we can offer customers some type of assistance but we can't for this situation as we have to pay off those fees on our end as well.Please contact me with any further questions

Initial Business Response /* (1000, 8, 2015/12/31) */
As stated on our website, "Based on the vehicles' nature and intended use, it is strongly recommended that assembly and PDI be performed by trained, licensed mechanics." Customer called in on 11/23/and our parts/tech support department sent
the customer links to help with the issues he was having with the ATVCustomer confirmed on the same day that the issues were resolvedCustomer then called back on 11/25/stating that the shift arm brokeOur parts/tech support department asked him to provide pictures of the broken part as that is what is needed for us to request a warranty part from our ATV supplierCustomer sent in the picture the same day and our parts/tech support department sent the claim to our supplier the same dayUnfortunately, due to the holiday season our supplier wasn't able to reply in a timely fashion; therefore, we requested approval from our management team to purchase the part for the customer on 11/30/so that the customer wouldn't be waiting for the supplier to approve our requestWe received approval from our management team on 11/31/to go ahead and purchase the part for the customer so that he wouldn't have to wait too longWe then purchased the part from our supplier on 12/01/and it shipped out on 12/03/due to the shipping delay at the supplier's parts shipping departmentCustomer claims our parts/tech support representative told him we would ship the parts out overnight but our parts/tech department representative told the customer that it would be shipped out by USPS priority mail not overnightedThe shipment was shipped from California to the customer's location in New YorkThe USPS tracking number XXXXXXXXXXXXXXXXXXXXXX shows the customer received the part on 12/11/The customer received the parts but didn't care and just wanted to return the unit without trying to fix the part on his endWe sent him the return policy but customer did not agree to it; therefore, we could not approve his return until he agreed to the return policy because there was no proof provided by the customer that he took the unit to a mechanic to deem it un-repairable or defectiveThe customer asked for a partial refund of $2XX-XXX, so we asked the customer for his mechanic's information and any receipts to prove that his mechanic did work on the bike but the customer did not provide anythingOur warranty policy is clearly stated on our website, which informs our customers that parts are covered to be free from manufacturer defects, although customer did not provide any proof that it was defective but still we paid for the part and the shipping costs to ship it to him anyway to help resolve the issues he reportedAt this point, no refund will be provided to the customer and no return will be approved because the customer cannot agree to our policies nor provide us with any type of documentation from a certified mechanic to prove his claimWe have fulfilled our contract by sending the customer the parts he requestedIf the customer needs any other parts, we will be happy to assist himHe will just need to contact our parts/tech support department
Initial Consumer Rebuttal /* (3000, 10, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is unbelievable that whoever wrote the above response is a pathological liarThe first day I had it , I had to have a mechanic look at itThe fuel line was installed improperlyFinally when it was fixed, and running, the clutch pedal snapped*** assured me that my part would be overnighted because of the inconvenienceNot only was it not overnighted, but I didn't receive it for almost weeksI agreed to ***'s return policy, but he CLEARLY threatened me and told me it would cost me several hundred dollars to return it, and would be better off keeping itThis company is awfulThere reviews are disgustingI wish I would've done my homework before getting in to bed with these ruthless peopleI just want my money back, and to not be robbed by this companyPlease don't let that happen
Final Business Response /* (4000, 12, 2016/01/15) */
At this point we have stated all the facts we have in regard to this customer's orderIf the customer can provide us with documentation from the licensed certified mechanic who worked on his bike, which would have to state that the mechanic determined the bike to be defective and un-repairable, then we will be able to contact the mechanic for verification of defects noted by the mechanic within the documentationOf course, we require the mechanic's documentation to be on the mechanic's letterhead with the mechanic's complete contact informationOnce verification is completed with the mechanic, then we can submit the proper return request to our management team for approval for the return of the defective unitThe customer's refund will depend on the final inspection completed by the supplier's mechanics when the unit is receivedIf the unit is deemed defective and unrepairable, then the customer will receive a full refundIf the unit is deemed not defective, then the customer will be responsible for the appropriate freight charges and any restocking fees issued by the supplierOtherwise, we can assist the customer with any other parts he may need in addition to the parts he has already received
Final Consumer Response /* (4200, 14, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company will do whatever it can to not give me a refundWhy is it that when this all happened, *** was ready to give me a refund, BUT told me there would be insane return feesI called a mechanic on Craig's list, and *** knew this because the first night I had it, it wouldn't runThe mechanic was present when I spoke to ***My mechanic was the one who fixed the fuel line*** knew thisNow, the merchandise broke again*** claimed maybe I stepped on the pedal too hardTo even make the claim that it was might fault shows you the character of this companyWhy do I have to get a a letterhead from a mechanic for a refund, when the item was broken twice in the first few days I had it, and was acknowledged by the company that the merchandise was in fact defectiveNow, *** assured me that the item would be overnightedI didn't receive it for weeksDoes this sound like a company I want to do business withI have to say I confused by all this because this company has tried to screw so many peopleIt has a rating of F on Revdex.com's siteWhen does it end?? When will this company be stopped from ripping off innocent people??

I am rejecting this response because:[redacted] is a liar. There is no way she can twist her story to make it okay to rip someone off. 99 percent of her response is lies. Luckily my bank has issued me a full refund. Stay clear of these scammers!

Initial Business Response /* (1000, 5, 2015/07/29) */
Customer placed his order through our website on 07/18/15, which was a Saturday. As stated on our website under the shipping & tracking tab, "It takes approximately 24 to 72 business hours to process and ship your order once it is confirmed and...

the payment received. Orders received on Saturdays, Sundays and public holidays, as well as orders received after 1 pm on weekdays, will be processed the next business day. We don't ship on Saturday, Sunday or national Holidays. During busy seasons, it may take up to 5 business days to process your order due to high volume of orders. On that same page it also states, "Majority of orders are qualified for free shipping. However, due to excessive delivery rates to certain areas, a freight charge may be required. Our customer service reps will contact you if there is a shipping surcharge on your order. Please call XXX-XXX-XXXX for freight charge."
Our sales representatives processed the order and contacted the customer about his shipping surcharge within the time frame mentioned on our website. When the customer stated he wanted to cancel the order, our representatives were just following our policies and procedures by informing the customer about the 10% cancellation fee (as stated on our website) as listed on the how to order tab, "If you want to cancel your order, make sure to do it within 24 hours. -Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. A written request for the cancellation must be sent into customer service in order for the cancellation to be processed.-Orders canceled 1-2 days after payment confirmation but still have not been shipped will be eligible for a 90% partial refund consisting of the full shipping cost. -Once your order has been shipped, it can no longer be cancelled."
Our supervisors are not always able to take customer calls immediately, so the customer is informed that the supervisors will call them back. It is noted in this customer's account that our supervisor called the customer back that same day, 07/22/15. After speaking with the customer, the supervisor informed the customer that we would waive the cancellation fee and we could do the full refund, although they already filed the charge back, which has slowed down the refund process. Customer would not inform Paypal of our final decision to process the full refund, so the payment is still in the charge back process.