Mega Saver

Bought 2 cartons of smokes here,. lady stated they discontinued the *** 100 menthol time kind and talked us into the lighter ones. 3 people have tried these cigs and all 3 people complain of migraine headaches after smoking one of these cigs, we tried another brand and kind and no one got headaches. We called company on ***. Mega Saver and lady told us nothing she can do. They also didn't have the free lighters last 10 times w went so 20 lighters they cheated us on. Plus the $*** we spent on these 2 cartons we will have to throw away.

I was sold a phone that has issues with the screen twice. They are avoiding me.The 2nd phone they gave me a dead phone with distorted screen.
On *** I bought a *** for $*** sale id number I'd *** CSR: ***. As soon as I left the store I start trying to text and make calls and the buttons kept getting stuck so immediately called the store *** I spoke with the same person that sold me the phone and he told me to come in and he will look at at I told him okay but I may can't come back the same day because I don't have a vehicle and 2 kids so between work and that I will be there as soon as I could he told me okay. I went 4 days later and and also called before I went and he said he would be waiting on me. I got to the store and he looked at the phone my phone started ring and he seen how no matter how many times I pressed the answer but the screen wouldn't allow me to press it so he called other locations for the phone since he didn't have anymore at the location. He found a location *** he told them I was on my way to get the phone. I got there to get the phone and when she gave me the phone it was dead I asked her if she could charge so I could check it and I reassured the phone was fine and to just charge it. I got home and charge and there was a small distorted line across going up and down so I called the store and she told me to call the one on *** because the person that handles the phones at that work at that location isn't there. So I called the the location and he told me come in I told him I would when I got a ride I went 4 days later but through the 4 days that small distorted line spreaded more while I used it. When I got the phone to him I told him how the employee gave me a dead phone and that it had that line he told me that's not his problem I should've told her anyway to charge it and waited 30mins to charge and explain to him that I did tell her and she didn't. He told me when there's problems with their phones he has to pay out of pocket and he's not paying it and then told me that the first phone I had a problem with he just sold to a customer with no problem so I told him so "you sold a broke phone to someone knowing it didn't work because you seen it didn't" so then he told me to take it to the location where their tech is but they will only fix it if they approve so I expressed to him I need to go there with guarantee because I don't have a vehicle and it's hard enough getting around. He told me oh well and that I should made her charge it. I asked him for the corporate number when I called the corporate *** and told him he will be dealt with through them. Today Monday *** I called the corporate and the Front desk receptionist gave me the run around all day and then finally told me the manager has to much to do she will get to me when she get to me because she has to take care of her stores. Everytime the reception said she was transferring me she was sending me to a recording of someone else's voicemail message they left at the office for a job application all of their phone numbers lead to things that are a sign of scammers.

I purchased a *** speaker for my daughter on Saturday ***. She did not like it, it was too big for her. I went to return to it on Wednesday *** to get my money back and they told me it is exchange only. I asked them what they were talking about. On the receipt it says half way down the receipt that you have 14 days to exchange accessories. They did not tell me this was an accessory, nor did they tell me or have any signage that says this is an accessory or that it is exchange only, No returns!
They told me it was on the receipt! I told them that had I known this I never would have purchased anything from this store. I don't know of any store that you can't return a product and only exchange.
I will NEVER go to one of these kind of stores EVER again and will tell everybody I know not to go to this store for anything!!!!
I also noticed that the sale price on this item had a sign below the box that said it was $*** on sale half price for $***. I get home and on the receipt they charged me $*** plus tax.
Product_Or_Service: *** - *** speaker

Double charges, product services and their customer service
I went to this store to purchase a new phone. The gentleman swiped my card several times. He said it didn't go through and I would only be charged once. When I got home I noticed 2 different transactions. I waited until the next day and one had already cleared as a purchase and the authorization now became a purchase. I've been charged $*** twice. I called the store they referred me to corporate. I've been emailing my bank statement last week and today as I told them I wanted a resolution today. Still no resolution as they are wanting me to waste more time coming out there to their corporate office after I've spent many phone calls and sent emails regarding this matter. They keep saying it couldn't have happened but there are two different transactions and numbers for EXACT same amount. Not only that most of the associates are ***, I've been told we didn't take your money and hung up on, called back and was hung up on again. All they can do is apologize but not offer anything further. Not only was I double charged I had to exchange both phones that were purchased and ended up having to pay more or get a refund minus a % restocking fee. One of the phones was still active.

Megasaver sold me a used *** under the pretense that it was new.
I bought an *** for my daughter's friend for her ***. It was the oldest *** that you could still purchase new and it would take the *** update. By *** the little girl let me know that the phone would not turn on. I told her to get the phone back to me so I could take it to ***. Since it was within the 1st year it would still be under *** manuf warranty. She got the phone back to me the 1st week of *** (she's ). I took it to the *** store on ***, they informed me that the phone was not new, it was purchase on ***. Therefore the year warranty on it had expired.

I went back to the Megasaver that day where I purchased the phone (on ***) and was told a manager will not be in for a month. I asked what I was supposed to do and the sales person finally said they will have someone from corporate call me that day or the next. No one called...Last Friday I believe, ***, I left an inquiry on their website. *** called me back. I explained the situation to her. She said she would have a tech contact me. *** called me and after we finally connected she told me that there was nothing she could do but directed me to the manager of the store, ***, to see what he could do. I went back to the store on *** and asked for a manager as I forgot the name that was given to me at the time. He acted like he was not the manager at first. Then as we are talking he mentions that he did receive a call from *** about this and she authorized a $*** credit towards another phone at the store. He also told me it was my fault that I did not specifically ask if the phone was a new phone and that they do not have to disclose that information up front unless they are specifically asked.

The phone is in a hard protective case with a screen protector. The screen protector is cracked, not the phone, so he said I must have damaged the phone. I advised him that the phone is completely protected and that *** said the problem is internal. I advised him that if it was a new phone that *** would have replaced it under its manufacturers warranty since there is NO physical damage to the phone. However since I was sold the phone under the false pretense that it was new I did not purchase *** either.

When we came across the problem the employees weren't being helpful at all, and denied that they could've prevented it from happening.
They told me to contact *** customer service because they claimed they couldn't give me a refund. So i'm waiting as patiently as I can; remind you I brought my phone in at 2pm and now when we came across the problem it is now 6pm. I started to get a little impatient due to the fact that I wasn't getting anywhere. I simply just wanted my money back for the phone bill or for them to help me get my phone number figured out and activate my phone under a whole new number. As one employee is helping me by trying to talk to *** customer service I began to explain the situation to my mom whose asking what's taking so long for me to get the phone. The other employee that's helping the other guess interrupts rudely with "before you start talking ***..." remind you he's talking to a customer & there are customers standing right in front of him. That's just horrible customer service, of a customer is "talking ***" u let them because at the end of the day you're the one that's at work and being looked at. He continues by asking questions like "Are you stupid?". So me and the employee began to go back in forth, he begins to tell the other employee not to help me anymore and now requests for me to leave the store. In the whole situation I felt Mega saver played me 100%. I left the store with no service that I played for, and no refund for paying the bill that wasn't mine. This incident occurred on Saturday, ***.

I have a $*** fraudulent charge on my bank account from this location. After speaking with a manager he was disrespectful and arrogant about my complaint. He insisted I wait until Monday for the issue to just resolve itself. When I wasn't satisfied with his answer he hung up. I attempted to contact the corporate office only to have the phone answered then silence.
Product_Or_Service: Gasoline

Bought gasoline rated 91 with a black handle. Sign posted said fuel was under 10 percent ethanol. I called when all of the fuel systems in my car started throwing obd2 codes related to the fuel systems immediately after fueling. My car is a ***, which can handle up to 10 percent according to ***. The car has stalled out repeatedly and wouldn't start, it's running so lean it can't go up hills without misfiring, and i'm now stranded in *** at the only *** dealership that has time to fix it within the next 5 days. I have to get the entire fuel system syphoned and fixed throughout the engine. This is a several day job.
Product_Or_Service: 91 octane fuel

is the correct location I used the atm and it malfunctioned and they refused to help me. I am still without my money
I used the atm in the store and it malfunctioned and printed a receipt that said it couldn't process my transaction. I asked for a manger to be called they refgused told me to call the number on the atm it is not their issue, once I called I was directed back to them as they own the atm says the number. I called and then spoke to a man who said at midnight the batch goes through and it would put the money back, this never happned. I filed a dispute with my card amd they are stating the times don't match on the receipt I have which is impossible unless the atm time was messed up too. I need my money

I paid to have my service updated, and they updated the wrong line. Their policy is to not refund customers for things that they are accountable for.
As the former manager of a cell phone repair shop I would hear horror stories about experiences that our customers have had at Mega saver on a weekly basis, but I didn't realize how bad it was until I tried to do business with them myself. I attempted to pay my H20 bill at ***, and the manager had no idea how to use the *** portal to process the payment. She processed my activation as an RTR which means the money is directly applied to the number that's entered into the system, as opposed to being applied to a pin. Unfortunately she entered the wrong number, and the money was applied to someone else's line. I know from experience that *** will not reimburse the company for this mistake, and I was told that since I provided the wrong number I would not be reimbursed. Obviously I know what my number is, and the clerk misheard it, but the policy is not to offer a refund whenever Megasaver is at fault. I also encountered stories of this same policy in relation to repairs that Megasaver has botched. So this means that Megasaver has made a policy decision not to be accountable for their mistakes because it's cheaper to loose a customer than to be accountable. Personally I wanted to support Megasaver because it's a local independent business, but I won't be giving them my money ever again, and I would advise against taking any risks with your phone, or service because they have no problem ripping people off.

As the former manager of a cell phone repair shop I would hear horror stories about experiences that our customers have had at Mega saver on a weekly basis, but I didn't realize how bad it was until I tried to do business with them myself. I attempted to pay my H20 bill at ***, and the manager had no idea how to use the *** portal to process the payment. She processed my activation as an RTR which means the money is directly applied to the number that's entered into the system, as opposed to being applied to a pin. Unfortunately she entered the wrong number, and the money was applied to someone else's line. I know from experience that *** will not reimburse the company for this mistake, and I was told that since I provided the wrong number I would not be reimbursed. Obviously I know what my number is, and the clerk misheard it, but the policy is not to offer a refund whenever Megasaver is at fault. I also encountered stories of this same policy in relation to repairs that Megasaver has botched. So this means that Megasaver has made a policy decision not to be accountable for their mistakes because it's cheaper to loose a customer than to be accountable. Personally I wanted to support Megasaver because it's a local independent business, but I won't be giving them my money ever again, and I would advise against taking any risks with your phone, or service because they have no problem ripping people off.