MegaLift Technologies, LLC

This system was purchased by a [redacted] for [redacted] See attached Lead sheetIt was installed on 10/23/This seaon was the first time the system in question had been serviced byusBefore we even went out to investigate to see what the issue was [redacted] was abusive over the phoneHe began to mock [redacted] reliability even before we had the chance to make sure it was indeed an issue with the equipmentUnfortunatley sometimes mechanical systems need serviceSeeing [redacted] may have a volitile personality I decided to run this service call myselfA woman answered the door (perhaps his wife) and was extremly pleasantIn my diagnosis I found a short had developed in the low valtage wire external to the [redacted] equipment and this was an existing wireI made the repair and put the system back in operationAlthough this was a chargable call I decided not to charge [redacted] Before I left the residence [redacted] came home from work and walked in the front door and once again started his abusive manner as before on the phoneIn an effort to protect my company and employees I decided we would let [redacted] seek assistance elsewhereAt one point [redacted] attempted an apology, telling me he has been under a lot of stress as of lateIn an effort to resolve this matter I will gladly reimburse [redacted] his service fee to another contractor as long as he provides us with the detailed invoice (from the contractor)that shows the service required was due to a part failure or an iinstallation issueJust because a system needs service does not mean you get a refundHad [redacted] not been abusive he would have been repaired already and joined the list of satisfied custmersWe are a year old family business that prides itself on impeccable customer service.Tom H***

This system was purchased by a [redacted] for [redacted]. See attached Lead sheet. It was installed on 10/23/2013. This seaon was the first time the system in question had been serviced byus. Before we even went out to investigate to see what the issue was [redacted] was abusive over the...

phone. He began to mock [redacted] reliability even before we had the chance to make sure it was indeed an issue with the equipment. Unfortunatley sometimes mechanical systems need service. Seeing [redacted] may have a volitile personality I decided to run this service call myself. A woman answered the door (perhaps his wife) and was extremly pleasant. In my diagnosis I found a short had developed in the low valtage wire external to the [redacted] equipment and this was an existing wire. I made the repair and put the system back in operation. Although this was a chargable call I decided not to charge [redacted]. Before I left the residence [redacted] came home from work and walked in the front door and once again started his abusive manner as before on the phone. In an effort to protect my company and employees I decided we would let [redacted] seek assistance elsewhere. At one point [redacted] attempted an apology, telling me he has been under a lot of stress as of late. In an effort to resolve this matter I will gladly reimburse [redacted] his service fee to another contractor as long as he provides us with the detailed invoice (from the contractor)that shows the service required was due to a part failure or an iinstallation issue. Just because a system needs service does not mean you get a refund. Had [redacted] not been abusive he would have been repaired already and joined the list of satisfied custmers. We are a 30 year old family business that prides itself on impeccable customer service.Tom H[redacted]