Meggys Peggys

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ [redacted] made her order for "party pegs" with the information stating that the conclusive order design time would be month from PAYMENT dateOnce that date was submitted and paid, product was ordered for the amount desiredAt a later date an additional allotment of pegs were ordered Projecting her arrival date out to the beginning of OctoberThis turnaround time for the "party peg" selection is publicly stated on meggyspeggys.com under the fore mentioned selectionUpon making payment each customer is sent a copy stating MeggysPeggys "TERMS AND CONDITIONS" which states that when product is underway (meaning progress of painting.) or product is sent NO refunds are givenThis is to protect MeggysPeggys from Large quantity product, time and paint loss [redacted] original party date stated and the only date given was October After severe family health issues, I made all customers aware of the current state and included the messaged possibility in product delayAs a result her product was delayed a few days resulting in a need for expedited shipping on my end.The pegs had been paid for a day USPS shippingAfter sending [redacted] the tracking number for the mailed pegs, the product was sent with the date posted for arrival in timeHowever, in transit the USPS noted on the tracking site that the product was being held and that it would be delayed by a dayEven though [redacted] had access to this information I made her aware as to the fact that the USPS would likely cause a delayAfter she sent several personally threatening and accusatory messages towards me and DEMANDED a refund I referred her to our "TERMS AND CONDITIONS." Dissatisfied with this but still owning the product and continuing to send bullying messages she was blocked from our siteAs She has stated I have yet to file taxes as I am a new business and have only opened early June, there has not been a tax season to yet fileThis would not make me a tax evader but rather waiting to fileAs the business is also run through paypal with my name and social, this would then leave me to file under myself and earningsAgain, I would be happy to remind [redacted] and include once again my TEMS AND CONDITIONS, which she was made aware of at the time of purchaseThere will however not be a refund for the product that was purchased, painted and sent with the desired date arrivalIw led be happy to include all documents and conversations neededAs far as I am concerned I have acted with integrity and true to my business guidelines, and fore mentioned practices Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not received the pegs as statedAll conversations between this business and myself have been saved and attachedThe business owner stated the pegs were in my possession and I was blocked, this information is falseAs you will see in the conversations, on October (a national holiday when all government businesses are closed, as is the USPS), the business owner was again contacted asking if the avenger set would be included in the packageI was then blocked and not able to contact herOnce the package arrived the following day the avengers were not includedI have not received the items I have ordered and will not stop until I receive a refundI have since filed a complaint with the DCA and will continue to do so until this is handled properlyAs stated previously, it is not consumers fault when a business has private matters outside of the business activity Final Business Response / [redacted] (4000, 10, 2015/10/22) */ According to the USPS postal tracking code notification, it has stated as of OctXX XXXX the package was recievedAs the only items not places in the package were "Avengers" a refund of ONLY $is offered for those pegs not sentThough the pegs are completed, in an attempt to resolve this exhausting matter and the brutal verbal attacks not included by the customerI can offer that refundHowever per guidelines and business policies the "Where the Wild Things Pegs" will not be refundedAs the product was purchased, painted, shipped and evidently recieved

Initial Business Response /* (1000, 5, 2015/10/20) */
*** *** made her order for "party pegs" with the information stating that the conclusive order design time would be month from PAYMENT dateOnce that date was submitted and paid, product was ordered for the amount desiredAt a later
date an additional allotment of pegs were ordered Projecting her arrival date out to the beginning of OctoberThis turnaround time for the "party peg" selection is publicly stated on meggyspeggys.com under the fore mentioned selectionUpon making payment each customer is sent a copy stating MeggysPeggys "TERMS AND CONDITIONS" which states that when product is underway (meaning progress of painting.) or product is sent NO refunds are givenThis is to protect MeggysPeggys from Large quantity product, time and paint loss*** original party date stated and the only date given was October After severe family health issues, I made all customers aware of the current state and included the messaged possibility in product delayAs a result her product was delayed a few days resulting in a need for expedited shipping on my end.The pegs had been paid for a day USPS shippingAfter sending *** the tracking number for the mailed pegs, the product was sent with the date posted for arrival in timeHowever, in transit the USPS noted on the tracking site that the product was being held and that it would be delayed by a dayEven though *** had access to this information I made her aware as to the fact that the USPS would likely cause a delayAfter she sent several personally threatening and accusatory messages towards me and DEMANDED a refund I referred her to our "TERMS AND CONDITIONS." Dissatisfied with this but still owning the product and continuing to send bullying messages she was blocked from our siteAs She has stated I have yet to file taxes as I am a new business and have only opened early June, there has not been a tax season to yet fileThis would not make me a tax evader but rather waiting to fileAs the business is also run through paypal with my name and social, this would then leave me to file under myself and earningsAgain, I would be happy to remind *** and include once again my TEMS AND CONDITIONS, which she was made aware of at the time of purchaseThere will however not be a refund for the product that was purchased, painted and sent with the desired date arrivalIw led be happy to include all documents and conversations neededAs far as I am concerned I have acted with integrity and true to my business guidelines, and fore mentioned practices
Initial Consumer Rebuttal /* (3000, 8, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received the pegs as statedAll conversations between this business and myself have been saved and attachedThe business owner stated the pegs were in my possession and I was blocked, this information is falseAs you will see in the conversations, on October (a national holiday when all government businesses are closed, as is the USPS), the business owner was again contacted asking if the avenger set would be included in the packageI was then blocked and not able to contact herOnce the package arrived the following day the avengers were not includedI have not received the items I have ordered and will not stop until I receive a refundI have since filed a complaint with the DCA and will continue to do so until this is handled properlyAs stated previously, it is not consumers fault when a business has private matters outside of the business activity
Final Business Response /* (4000, 10, 2015/10/22) */
According to the USPS postal tracking code notification, it has stated as of OctXX XXXX the package was recievedAs the only items not places in the package were "Avengers" a refund of ONLY $is offered for those pegs not sentThough the pegs are completed, in an attempt to resolve this exhausting matter and the brutal verbal attacks not included by the customerI can offer that refundHowever per guidelines and business policies the "Where the Wild Things Pegs" will not be refundedAs the product was purchased, painted, shipped and evidently recieved

Initial Business Response /* (1000, 5, 2015/10/20) */
[redacted] made her order for "party pegs" with the information stating that the conclusive order design time would be 1 month from PAYMENT date. Once that date was submitted and paid, product was ordered for the amount desired. At a later...

date an additional allotment of pegs were ordered Projecting her arrival date out to the beginning of October. This turnaround time for the "party peg" selection is publicly stated on meggyspeggys.com under the fore mentioned selection. Upon making payment each customer is sent a copy stating MeggysPeggys "TERMS AND CONDITIONS" which states that when product is underway (meaning progress of painting.) or product is sent NO refunds are given. This is to protect MeggysPeggys from Large quantity product, time and paint loss. [redacted] original party date stated and the only date given was October 11. After severe family health issues, I made all customers aware of the current state and included the messaged possibility in product delay. As a result her product was delayed a few days resulting in a need for expedited shipping on my end.The pegs had been paid for a 2 day USPS shipping. After sending [redacted] the tracking number for the mailed pegs, the product was sent with the date posted for arrival in time. However, in transit the USPS noted on the tracking site that the product was being held and that it would be delayed by a day. Even though [redacted] had access to this information I made her aware as to the fact that the USPS would likely cause a delay. After she sent several personally threatening and accusatory messages towards me and DEMANDED a refund I referred her to our "TERMS AND CONDITIONS." Dissatisfied with this but still owning the product and continuing to send bullying messages she was blocked from our site. As She has stated I have yet to file taxes as I am a new business and have only opened early June, there has not been a tax season to yet file. This would not make me a tax evader but rather waiting to file. As the business is also run through paypal with my name and social, this would then leave me to file under myself and earnings. Again, I would be happy to remind [redacted] and include once again my TEMS AND CONDITIONS, which she was made aware of at the time of purchase. There will however not be a refund for the product that was purchased, painted and sent with the desired date arrival. Iw led be happy to include all documents and conversations needed. As far as I am concerned I have acted with integrity and true to my business guidelines, and fore mentioned practices.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received the pegs as stated. All conversations between this business and myself have been saved and attached. The business owner stated the pegs were in my possession and I was blocked, this information is false. As you will see in the conversations, on October 12 (a national holiday when all government businesses are closed, as is the USPS), the business owner was again contacted asking if the avenger set would be included in the package. I was then blocked and not able to contact her. Once the package arrived the following day the avengers were not included. I have not received the items I have ordered and will not stop until I receive a refund. I have since filed a complaint with the DCA and will continue to do so until this is handled properly. As stated previously, it is not consumers fault when a business has private matters outside of the business activity.
Final Business Response /* (4000, 10, 2015/10/22) */
According to the USPS postal tracking code notification, it has stated as of Oct. XX XXXX the package was recieved. As the only items not places in the package were "Avengers" a refund of ONLY $35 is offered for those pegs not sent. Though the pegs are completed, in an attempt to resolve this exhausting matter and the brutal verbal attacks not included by the customer. I can offer that refund. However per guidelines and business policies the "Where the Wild Things Pegs" will not be refunded. As the product was purchased, painted, shipped and evidently recieved.