Meguiar's Inc

As mentioned in multiple conversations with our customer, Meguiar's does not offer a repair program for our G110v2. We are not a tool manufacturer by trade but do stand behind the product with a very liberal one year warranty. A lifetime warranty is not something we can offer. The customer can easily look for a local tool repair shop as many typical issues can be fixed for as little as $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My wife has said she did not and would not use four letter words and we ask that a recording of the conversation be pulled and made availableShe is very upset by this accusation and claims the opposite- that she was spoken to rudely and not in the manner she is accustomed to being treated by Any customer service representative We would appreciate a copy of the conversation If it needs to be provided through our attorney we can provide his name and phone number or have him contact you directly My wife tried to call the supervisor who's name was provided to her but the recording said that he was still on vacation even though he was supposed to have returned yesterday We are just trying to get this machine fixed and do not wish to go back-and-forth throwing stones I don't think it is asking too much for a simple repair My wife spoke to a gentleman today who was quite polite to her which indicates that not everyone is rude and uncaring as was the previous customer service rep It is unfortunate that in every conversation including this last one the company takes the position that the customer is wrong
Regards,
** *** ***

The machine referenced has a clear one year warranty that is stated multiple places as well as the owners manual. That being said, we are a company who believes every situation is worth a discussion and exceptions can certainly be made in an effort to find a fair resolution for one of our
loyal customers. In many cases we do bend rules or find creative solutions to help our customers. This is why in our first conversation with this customer we asked for a copy of the receipt to verify the purchase date. We explained that even if the machine was just a few months out of warranty but had a legitimate defect we would still consider replacing the machine. The customer understood but gave no indication how old the machine was and promised to find the receipt and call back. The second call was made by his wife who then revealed that the machine was purchased over years ago. At that time our rep informed her again that the warranty was one year and because the machine was purchased over two years ago, well past the warranty period, it would not be covered under warranty. At that time she became irate and argumentative. Our rep ended the call when she began using four letter words and calling him colorful names. Ultimately, we do not and cannot offer a lifetime warranty for this machine. We believe there was a more reasonable solution to assist this customer but because of the tone the conversation took we are comfortable leaving it at an honest disagreement about the meaning of a one year warranty

We received an email from this customer on 3/17. On 3/we sent this reply
I am sorry to hear of the issueI do know that the Ultimate Black Tire Coating (G16008), along with all Meguiar's products, go through pretty rigorous corporate toxicology testing as well as adhering strictly to
government regulationsMeguiar's also hasn't heard of such an issue related to this productWe will be sure to document this and pass it along internally, and will be glad to pass on any further details about what transpired
Regarding the shine of the product, we will always stand behind our productsIf you could forward some sort of proof of purchase (copy of the receipt or even a picture of the product) along with your contact information (name, physical address, phone) we would gladly exchange the product or issue you a refundIf you have further questions let us know and we'll do everything we can to assist
*** *** | Senior Surface Care SpecialistMeguiar's IncMitchell South | Irvine, California 92614Office: |Fax: 949-474-
We have not received a reply or any correspondence since the initial contact through our website. If the customer is simply asking for a refund that is not a problem but he will need to reply with his full mailing address

We stand behind our initial assessment of this claim. The damage seen is entirely inconsistent with any kind of damage seen on a leather surface related to the use of our product or frankly any other decent leather product on the market. The product is extremely mild and not capable of this kind of damage. It would be equivalent to using a car wash and then claiming it dented a fender. It is also inexplicable that the damage would occur days after use and not on any other surface. This product has been one of our top sellers for years now and is literally being used by thousands of people. We are not questioning whether there is legitimate damage to this area we are simply saying that our product cannot be the cause of that damage. Something else more unique has happened to the surface or there may even be a manufacturer's defect. As our customer has mentioned we have offered to cover half the cost of repair as a good faith gesture to a loyal customer

We have throughly reviewed the claim associated with this complaint and have determined that the product used was not the root cause of this issue. This product is extremely mild. We have sold this product for quite some time and there are literally thousands of bottles being
used by our customers every year. The most common issue, although not as common as you might think, that can arise when using any leather product is removal of dye. This can be caused by a couple different things; however the damage seen in this case is actual physical damage (bubbling) as our customer has described. This is something rarely seen and never caused by a mild leather conditioner. This is a sign of a more serious preexisting issue or a manufacturer's defect
Regardless, we spoke with our customer at the end of last week and agreed that he would take the vehicle to a leather shop to have it evaluated and get an estimate on repair. We made it clear that depending on the cost we may consider helping cover the repair partially or even fully simply as a courtesy to a loyal customer. Our customer was appreciative and agreed to do so. Without his cooperation and by filing this claim we will have to reconsider how to resolve this issue

The customer lodging this complaint has already phoned our Customer Care Center this afternoon and is being given a full refund for the entirety of his purchase. We also decided to waive the requirement that he return the item. This is a very small issue with an easy resolution
already in motion so the need for a Revdex.com claim is unwarranted

Hi ***,
Hope all is wellI hope you remember meMy name is *** *** and I requested for complaint # *** closed a few weeks agoAnd the company (Meguiars, Inc.) is stating that their product did not solely caused the damage on my car's arm rest and they would offer to reimburse half of the cost of the repair
I told them I disagreeI applied the Meguiar's Gold Class Rich Leather Cleaner/Conditioner on my car's arm rest center console and a few days laterI noticed bubbles appeared on the leatherI feel that I shouldn't be responsible for paying half of the cost of the repairI am not aware Meguiar's product would createthis problem
I sent them an email stating that I shouldn't have to pay the half of the costI am waiting for their response
Thanks,
***